Rated 4.5 out of 5 by 218
Rated 5.0 out of 5.0 by SPSlotfan Enjoyed my stay AGAIN
The hotel is clean, quiet, comfortable and close to the Casino.
Love the complimentary bath soaps and lotions.
April 15, 2014
Rated 5.0 out of 5.0 by AJSB Very comfortable bed & Staff is EXCELLENT!
Enjoyed our stay as always. Breakfast was excdellent too. Will
definitely recommend this hotel.
April 13, 2014
Rated 5.0 out of 5.0 by Ouida79 Enjoyed our stay
Marvelous staff makes guests feel at home! Best breakfast ever! Bus transportation is most helpful.
April 9, 2014
Rated 1.0 out of 5.0 by Djk1 Staff issues
Front desk was not friendly, at all.
I returned home to find out that my account had been charged for this "reward night". Had to call back to get that straight.
April 9, 2014
Rated 3.0 out of 5.0 by starry night day front desk
Front desk days--2 male employees never said hi or good morning or have a good day or how is your stay.......etc. I stayed 7 days and could have picked a friendlier motel.
March 19, 2014
Rated 4.0 out of 5.0 by Edddust Good service, nice room
All was good. Yata, yata, yata.
The breakfast was fine. Pillows were fine.
March 18, 2014
Rated 5.0 out of 5.0 by Travel Agent Excellent Hotel always coming back here!
We visit the casino a lot, and always stay at this Holiday Inn. Being a travel agent, I am extremely picky about where I stay. The beds are comfortable, rooms are spacious, includes microwave and mini-fridge which is always a plus. They also offer a very good HOT complimentary breakfast. Plus the hotel offers a free shuttle back and forth from the casino! The customer services is always excellent. If you are a Priority Club Member, you even get a goody bag at check in. Visiting again this month.
March 4, 2014
Rated 4.0 out of 5.0 by kdb181 Great Price/Close to the Casino
We wanted to find something close to the casino and this was the best price. We were very happy with it, we didn't spend much time in the room but the beds were comfortable and the room was clean and very spacious. We didn't wait for the shuttle to pick us up from the casino because they said at night, they run about every 30mins so we jumped in a cab - it was a $7 ride. The staff was great, I forgot the key in the room and at 4am when we returned from the casino the front desk lady made us a key with no issues. I would definitely recommend this hotel and will probably stay here in the future!
February 27, 2014
Rated 5.0 out of 5.0 by Janet5426 Relaxing nd onderful bed
I would definitely stay here again. Very safe and clean location.
February 26, 2014
Rated 5.0 out of 5.0 by Organdblk Consistent
Very nice hotel, friendly staff, and consistently reliable.
January 30, 2014
Rated 5.0 out of 5.0 by HAWES879 GREAT SERVICE
CLEAN FACILITY...FRIENDLY PERSONEL....WELL APPOINTED ROOM...GOOD CONTINENTAL BREAFAST...WE WILL DEFINATELY RETURN !! ..
January 24, 2014
Rated 5.0 out of 5.0 by HJay55 Great room and service
We recently stayed at the Holiday Inn Express in Charles Town and had a great experience! The room was very clean and comfortably arranged. The staff was very pleasant and willing to answer our questions. The convenience and location are a plus. We will definitely be back!
January 22, 2014
Rated 4.0 out of 5.0 by germany Consistant
I have stayed at this property numerous times and it is always consistently good. The pricing is a little on the high side but in line with other properties in the area.
January 17, 2014
Rated 4.0 out of 5.0 by Oldhillbilly Excellant experience
Checked in with out reservation--very cordial and knowledgable Jason--clean room with 2 queen beds nicley made up. Nice and hot continental breakfast
December 30, 2013
Rated 5.0 out of 5.0 by EAMJR Travel made delightful
Excellent accommodations,well located to all points of interest.Staff well suited to guest needs.Would stay again when visiting area,E.M.
December 22, 2013
Rated 5.0 out of 5.0 by Pat128 Very nice hotel
Very comfortable, nice, clean hotel to stay in, convenient to the slots, and shuttle provided is very convenient. Nice breakfast.
December 4, 2013
Rated 5.0 out of 5.0 by AJSB Greatest Staff
The Staff is the greatest--from top to bottom. We love staying at
at such a greay hotel. Thanks.
December 1, 2013
Rated 5.0 out of 5.0 by jpfrompa Absolutely perfect
We only stayed for one night, but could not have asked for a better experience. Rode the shuttle to the casino, clean rooms, comfortable beds, and the breakfast was awesome. Would stay again definitely.
November 27, 2013
Rated 5.0 out of 5.0 by Oldbean Large rooms and very clean
We stayed in a standard king room and were very pleased with the size of the standard room. The room and bath were very clean.
The staff were great when we had to request an early check-in for the first night of our stay. They made us feel that they were happy to be able to help.
We also really appreciated being able to open the window for fresh air.
Overall, our stay couldn't have been more pleasant!!!
November 7, 2013
Rated 5.0 out of 5.0 by ultrasound21 Great place to stay
we had the pleasure of staying in the holiday inn express at ranson west Virginia. Everything was just perfect. It was clean , beds were very comfortable, best pillows , very nice breakfast. Would recommend and will stay again.
October 29, 2013
Rated 5.0 out of 5.0 by katie34664 Great experience
this was a great stay, clean, up to date, good breakfast...affordable and convenient. great that there was a shuttle to and from the casino 24/7...we'll be back!!
October 29, 2013
Rated 5.0 out of 5.0 by HolidayInnExpress2ndhome Always Enjoy Our Stay
We have stayed at The Holiday Inn Express on several occasions and find it relaxing, clean, and convenient to local attractions. The staff have always been friendly and accommodating. Our room is always ready as promised. Amber is fantastic at making you feel that they appreciate your patronage. We would definitely stay at HIE again!
October 25, 2013
Rated 5.0 out of 5.0 by smegpe Excellent Hotel
Exceeded my expectations for a two night stay, excellent continental breakfast and friendly staff throughout the stay
October 24, 2013
Rated 5.0 out of 5.0 by peterpiper1234 Traveler
Clean, comfortable and very accommodating.
Would stay there again.
October 21, 2013
Rated 5.0 out of 5.0 by ctg1234 Excellent Choice in Charles Town
I have stayed at this hotel in Charles Town several times while in the area for business. I keep returning because of the cleanliness, service, and amenities. The hotel is quiet, the staff friendly, and the rooms are clean. Free Wi Fi and free hot and cold breakfast options are great perks. The only downside is that the gym is relatively small and could use updating.
October 20, 2013
Rated 5.0 out of 5.0 by Perway One night stay at Charles Town
Great stay and recommended. Very near to Harpers Ferry Historic Town
October 18, 2013
Rated 5.0 out of 5.0 by j109132 another good visit
i visit the area on a regular basis and i stay at the inn most of the time. the staff there is accommodating and friendly to the guests.
always enjoy the breakfast and having a shuttle service is a plus. on this last visit , katie at the front desk was very helpful and polite. a nice person. thanks again.
October 14, 2013
Rated 5.0 out of 5.0 by Patrick50 Service
Staff was very friendly & helpful during our stay.
October 14, 2013
Rated 3.0 out of 5.0 by Barbara81 Clean hotel but not wishout problems
Wanted a hotel with good reviews and this hotel had good reviews from others. The room was clean, but a lamp in the room did not work so I had to report this to the front desk. The front desk clerk came promptly and corrected the problem. The hotel is located near a major road and I heard loud noise from the highway at night. The room was located next to the pool and I could look out and see the highway from the window. The bed had four pillows--two firm and two soft. But there was little difference in the firm and soft pillows and I could not sit in bed to watch TV. The breakfast buffet had good food both mornings. But the second morning the pancake maker was not working properly. Upon checkout the desk clerk did not process customers in the order of arrival. Certain aspects of this hotel are above average such as the breakfast buffet and having a microwave in the room. But some were not the quality expected from a Holiday Inn.
October 2, 2013
Rated 4.0 out of 5.0 by jhawk14 recommended
Clean, quiet, free shuttle to casino. No problems encountered.
October 2, 2013