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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    89%
    Recommend This Property

    Overall Experience

    4.4

    based on 76 reviews
    89%
    Recommend This Property

    Ratings Breakdown

    76reviews

    • 5 Stars
      51
    • 4 Stars
      16
    • 3 Stars
      3
    • 2 Stars
      3
    • 1 Stars
      3

    very disappointed

    By

    January 08, 2015

    platinumelite

    We travel with children so love to stay in the two room suites as the kids have their space and we have our private space and we know the kids are safe. This was not the case with the Candlewood Suites, their two room suite was actually two regular rooms connected with a door both rooms had kitchenette. When pointed out to staff we were shown another suite this one had one kitchenette but no door separating rooms, just a doorway and each room only had queen beds. We have stayed in the Staybridge Suites and they are perfect for families. Candlewood Suites was a big disappointment..

    Posted byHotelStaff
    January 12, 2015
    Dear Mayhewshavinfun99, I first would like to start off by apologizing that our room type could not accommodate your family. We have tried to make sure online that our room descriptions are detailed enough so that each individual can choose the room that best suits their needs. I will have our corporate team review the room descriptions again to see if there is more detail that can be added to avoid this in the future. Again, I apologize for the inconvenience.
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    Friendly staff

    By

    December 28, 2014

    Great place to stay whenever we visit Conn. We always try to stay at a Candlewood suites wherever we go. For example, just stayed at the New York City Times Square Candlewood and it was also fabulous

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    The only places stay when I have business in BDL

    By

    December 08, 2014

    platinumelite

    There was an unpleasant odor in the elevator. I informed the front desk upon check out and she seemed genuinely concerned. I love the breakfast vouchers and they always have yogurt and fruit that I like.

    Posted byHotelStaff
    December 16, 2014
    Dear Mbaines, Thank you for taking the time to post and informing the desk about the unusual odor in the elevator. We have investigated the problem and it has been resolved. Thank you again for taking the time to let us know. We look forward to seeing you in the future.
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    Excellent Service

    By

    December 05, 2014

    club

    When I encounted a problem not related to the staff. They quickly resolved the issue.

    Posted byHotelStaff
    December 16, 2014
    Dear GAR9, Thank you for posting and letting us know that we were able to resolve the problem you encountered. We never like to hear there was a problem but if there is one it is great to hear we could resolve it! Thank you again.
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