Rated 4.3 out of 5 by 22
Rated 5.0 out of 5.0 by Dave122 Great Stay
The staff was very friendly and helpful . The Room was clean and comfortable Love it
December 5, 2013
Rated 5.0 out of 5.0 by sherryA Staff was outstanding
As an IHG member and a traveler, I've stayed at Candlewood Suites throughout the country. The staff members are usually very nice, but they were truly outstanding this time.
I was greeted warmly to begin with. I had an issue with my garbage disposal that was fixed immediately . . . but beyond that, I had a problem with fedexing some packages. Several of the managers, I believe, were involved in helping me out of a real mess. They notified me when the packages weren't picked up, then made sure they were kept safe until they finally were. I felt secure in knowing they would let me know if there were problems, and after all that, my packages arrived safely.
November 17, 2013
Rated 5.0 out of 5.0 by robpj Nothing was too much trouble
I have stayed in many IHG establishments around the world, but nothing could surpass the efforts that contributed to the enjoyment of my stay here. It was simply how I would like a hotel experience to be.
Sharana was a star!!
November 6, 2013
Rated 5.0 out of 5.0 by Yoly It was an overall great experience
I had a great week at the hotel. I was impressed with the service. The front of the house was also great. Carmen made sure that I was ok the whole time I spent at the hotel. I would recommend this hotel anytime.
October 24, 2013
Rated 4.0 out of 5.0 by Willister Great Service, friendly staff, great rooms
Used bonus points on this stay... That was a great plus for us.
Loved the cupboard!
October 18, 2013
Rated 5.0 out of 5.0 by mattdlc AAA rating for comfort, staff and cleanliness
I travel 50 weeks out of the year for the past 25 years and used to stay at all Marriott properties. I switched to IHG properties 8 years ago and I have had an excellent experience ever since. I stay at all Candlewood suites and have never had a problem. This was my second stay at the Windsor Locks property and it was better than the last, everything was updated clean the entire staff was nice courteous and went out of their way to make my stay pleasant. I read some of the other negative comments and I don't know if there were in the twilight zone. Thanks to all of the staff and see you next year...
September 26, 2013
Rated 5.0 out of 5.0 by Fall913 Family & Friends
We chose the hotel for it's location. Near family and friends. Being near the airport was also a plus. Our trip was booked through IHG website. Later modified by the front desk, we decided to stay a couple of nights than originally planned. Carmen and Eileen are a credit to your operation. We enjoyed your fitness center and the indoor swimming pool. A great time.
September 25, 2013
Rated 1.0 out of 5.0 by GUEST126 Front Desk Staff was rude and not accomodating
My flight was delayed and the front desk staff wouldn't allow the rest of my party to check-in. I had listed all of us by name as "additional guests" on the candlewood suties website, but the front desk said no one else was listed. I also called and they wouldn't let my other guests staying with me check-in and instead they had to wait in the hotel lobby for 2 hours until I arrived. The front desk staff was also very rude when I called saying there was nothing they could do and I just needed to get there to check everyone in. I wouldn't recommend staying here and I will never stay at another Candlewood Suites because of this experience.
September 25, 2013