Rated 4.4 out of 5 by 25
Rated 5.0 out of 5.0 by mattdlc AAA rating for comfort, staff and cleanliness
I travel 50 weeks out of the year for the past 25 years and used to stay at all Marriott properties. I switched to IHG properties 8 years ago and I have had an excellent experience ever since. I stay at all Candlewood suites and have never had a problem. This was my second stay at the Windsor Locks property and it was better than the last, everything was updated clean the entire staff was nice courteous and went out of their way to make my stay pleasant. I read some of the other negative comments and I don't know if there were in the twilight zone. Thanks to all of the staff and see you next year...
September 26, 2013
Rated 5.0 out of 5.0 by Fall913 Family & Friends
We chose the hotel for it's location. Near family and friends. Being near the airport was also a plus. Our trip was booked through IHG website. Later modified by the front desk, we decided to stay a couple of nights than originally planned. Carmen and Eileen are a credit to your operation. We enjoyed your fitness center and the indoor swimming pool. A great time.
September 25, 2013
Rated 1.0 out of 5.0 by GUEST126 Front Desk Staff was rude and not accomodating
My flight was delayed and the front desk staff wouldn't allow the rest of my party to check-in. I had listed all of us by name as "additional guests" on the candlewood suties website, but the front desk said no one else was listed. I also called and they wouldn't let my other guests staying with me check-in and instead they had to wait in the hotel lobby for 2 hours until I arrived. The front desk staff was also very rude when I called saying there was nothing they could do and I just needed to get there to check everyone in. I wouldn't recommend staying here and I will never stay at another Candlewood Suites because of this experience.
September 25, 2013
Rated 5.0 out of 5.0 Great Experience!
This was my second stay at this hotel and it was perfect. Spotless rooms, exceptionally friendly staff and a very easy check in/check out process. The young lady who works at night until 10 pm was fantastic. I booked a suite for my brother and myself. However unlike my last visit, most suites no longer have inside doors seperating the 2 rooms. I went back down to the front desk and even though it was 9:30 at night she had no problem finding us a suite with the door in between rooms. She brought the new rooms keys up to us in our old room which was very thoughtful of her.
I would highly recommend this hotel to anyone, whether you are staying for just one night or a month!
September 23, 2013
Rated 1.0 out of 5.0 by Kart Bad experience at candlewood suites, windsor locks, CT
I have visited lot of hotels across the world but it was a very very bad experience I never had before. Being a customer we are not treated with care, the front desk persons are not at all friendly, they wont say a hi or good morning or atleast a smile at us.Still I am facing billing issues with them, its very very bad experience.
September 12, 2013
Rated 5.0 out of 5.0 by NERoadWarrior Great for combo business and family visit
Staff was very helpful. Treated my family wonderfully. That means a lot.
Nice place to stay. I was able to combine a business trip with an opportunity for my family to come along. This was a perfect hotel for that to happen.
HOWEVER - I will never understand why ALL hotels in the Northeast don't have porticos or some kind of sheltered entrance. I got absolutely drenched while packing my car to leave because of a torrential downpour and no dry place to pull up and pack.
August 23, 2013
Rated 5.0 out of 5.0 by puppies Bed was more than comfortable, way better than average!
The staff was freindly, helpful and gracious.The room perfect, clean, fresh, arranged nice and oh so comfortable! Would reccomment this location to all.
August 20, 2013
Rated 5.0 out of 5.0 by MichiganBusinessTravler Clean and Friendly environment with Great Service
The staff were extremely helpful. The facility was one of the cleanest I've stayed in. The area was layed out nicely which created a comforting environment upon arrival. I was pleased with my stay.
June 20, 2013
Rated 4.0 out of 5.0 by Barry43 Very accomodating...
The staff was terrific and fulfilled all our needs. Beds were comfortable and rooms spacious...
June 14, 2013
Rated 5.0 out of 5.0 by Sglasgow A real find!!
We just spent three nights at the Candlewood Suites in Windsor Locks for work. We were very impressed and had a wonderful stay at a very reasonable price. We were in a two bedroom suite . The suites are really super, so spacious and it does have a full kitchen if you have the desire to cook. The staff were very friendly and helpful, Especially Myra, Charna, and Carmen...Lovely girls!! The property was very clean and well-maintained
June 8, 2013
Rated 5.0 out of 5.0 by Sglasgow A Pleasant suprise
I was extremely impressed with this hotel during our recent stay to CT. The hotel and the rooms were very clean. Great Amentities. Free laundry, decent gym. And the best part? It's one of the most affordable deals in the area. The hotel shuttle made it very easy to get to the airport quickly. The staff was very helpful. Thank you Ladies for making my stay a comfortable one. GREAT CUSTOMER CARE!!! I will definitely return
May 5, 2013
Rated 5.0 out of 5.0 by Annie0225 Courteous staff, comfortable room
The staff here was friendly and courteous, as well as helpful. The room itself was very comfortable and it was nice to be able to bring my own food and cook myself, rather than have to eat out. The fitness room was nice, too. I would stay here anytime!!
April 24, 2013
Rated 5.0 out of 5.0 by James61 Great Service
Evert time I'm in the Hartford area I stay at Candlewood. Staff is great . Every one is very friendly and go out of their way to make your stay comfortable. This hotel is set up do it youself. So if you need some one to take care of you this is not the place. I fix my own breakfast don't need my sheets changed everyday but if I want then changed there isn't a problem. Like the full sizes refrigiator food....... beverage ice maker go to the grocery store and just like home. A place for the common working man
January 18, 2013
Rated 4.0 out of 5.0 by MichelleM Safe, Clean, Friendly Place to Stay at BDL
Consistently clean, well appointed rooms, spacious, well lit parking lot, friendly and customer service oriented staff. I have stayed here several times per month for years during work trips and have never been disappointed. Many restaurants and services within walking distance. Only 5 minutes from the Hartford airport, yet hotel is very quiet and unaffected by traffic pattern noise.
January 2, 2013
Rated 3.0 out of 5.0 by woodyjr Just OK
Average hotel, rooms where clean but even non smoking rooms smelled like smoke. Not my first choice next time.
December 18, 2012
Rated 4.0 out of 5.0 by Michellem3407 Clean, quiet, safe, and professional, friendly service
As a pilot, I stay here about once a month and enjoy the clean, "apartment-like" rooms, friendly service and excellent housekeeping attention to detail. Guest laundry, snack shop, business center and proximity to restaurants also a plus. Set back well from road so little noise. Well lit, safe parking lot unilke several other airport hotels nearby.
November 2, 2012
Rated 4.0 out of 5.0 by Midwesterners16 Great location and Comfortable Stay for a family of 4
The 2-bedroom suite is an excellent value for a family of 2 children and 2 adults.
Some of the staff members are very friendly and helpful while some are not. Our check-in experience was very pleasant while when we wanted to exchange bath towels after 2 days we felt we received a cold shoulder.
October 28, 2012