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Rated 4.3 out of 5 by 42 reviewers.
Rated 4.0 out of 5.0 by great staff under remodling so the rooms will all be new soon the ac is always on till you turn it off but this may change with the new rooms the room is keep very clean and the bath is a comfortalbe space needs a few more places to hang towels but it to is clean. the staff is great mathew in the evenings and the young lady in the early morning are so helpful and freindly July 25, 2014
Rated 5.0 out of 5.0 by Comfortable and great staff My family and I stayed here for 1 1/2 weeks. The staff (all shifts) were very friendly and professional, and we were very comfortable throughout the entire stay. The Newport News/Yorktown location is ideal for longer stays since there are a lot of restaurants and shopping with in walking distance (as well as the movie theater across the street). Additionally, I liked the informative white board in the lobby to keep guests informed of local events/weather. The night shift clerk provides daily trivia updates every morning. Little personal touches like that give me the impression that the staff instills a lot of pride in their day-to-day efforts. Thanks to the entire Candlewood staff. Don July 21, 2014
Rated 1.0 out of 5.0 by Very poor experience, not worth the cost No one told us when we checked in or at any point during the night we checked in that the hotel was undergoing renovations. We were given a room in between two rooms that were being renovated, and directly under another. We were woken up before 8am by hammering, sawing, and furniture being moved around. It was reminiscent of being in the middle of a hurricane. Our experience was ruined, as we had a late night and intended to sleep in. Needless to say, that didn't happen, and even walking down the corridor by the room was impossible given the furniture and equipment in the way. Such a terrible experience. July 18, 2014
Rated 5.0 out of 5.0 by Great place Clean, quite, fully functional even through renovations. New lobby design looks european chic with open floor plan. July 17, 2014
Rated 4.0 out of 5.0 by Friendly service Had a small issue checking in, but resolved quickly. The employees were all very polite and friendly. July 8, 2014
Rated 4.0 out of 5.0 by Nice hotel with the renovations on going it will be a very nice hotel. July 5, 2014
Rated 5.0 out of 5.0 by Great service and amenities Warmly greeted when checking in for three night stay; room was ready and was pleasantly surprised upon entering room. Room was very cleaned and well supplied with necessities. Even though I was given a smoking room it was not too bad. Property was close to restaurants and stores and easily accessible to major highway. Hotel is being updated and will soon be totally nonsmoking. I will definitely stay here again and would gladly recommend this hotel to others! July 5, 2014
Rated 5.0 out of 5.0 by great location stay was great! enjoyed location, quiet and cleanliness….although the elevator did not work the entire weekend…still a good stay June 26, 2014
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