Rated 4.3 out of 5 by 48
Rated 3.0 out of 5.0 by principal77 Nice for the price
We got a very good deal on our room. It definitely met all of our basic needs. I was pleased with the suites large refrigerator and stocked kitchen. This definitely saved money on food and eating out. We spent most of our days sightseeing, etc. so we were not in the room much. I was very displeased when we returned to the room after our first full day and the towels had not been replaced. There were very few places to hang the towels, so they really didn't dry. There was a sign on the counter in the bathroom that towels could be gotten at the main desk, but I felt this was inconvenient to the guests. I did see housekeeping staff in other rooms, so I am not sure why they couldn't just stop in and set out a new supply of towels. The trash was also not emptied, and with a toddler on the trip, this got stinky fast!
August 14, 2014
Rated 4.0 out of 5.0 by christa821 Clean room
Clean room and would recommend turn the hot water up a little. I do not like taking warm showers
August 13, 2014
Rated 5.0 out of 5.0 by Carter4 Unexpected Booking
This was an unexpected booking. We booked this hotel at the last minute because we were too tired to drive back home. Since I am allergic to animal dander, I was very surprised to see that this hotel allowed animals to stay. I did not have any allergic reactions during my entire stay and I could only attribute that to the cleanliness of the hotel. We would consider booking another stay at this hotel.
August 13, 2014
Rated 5.0 out of 5.0 by pzaza Well-lit, clean modern rooms
Excellent clean hotel. Great value. Not far from Busch Gardens
August 8, 2014
Rated 3.0 out of 5.0 by mg79 Good
Hallway was a little loud one morning but staff apologetic.
Staff left the pool open a little later for our 9 and 6 year old after "closing hours"
August 5, 2014
Rated 5.0 out of 5.0 by lowjack989 Good Stay
Clean with great service. What more could you ask for?
July 29, 2014
Rated 4.0 out of 5.0 by JIMMY V great staff
under remodling so the rooms will all be new soon
the ac is always on till you turn it off but this may change with the new rooms the room is keep very clean and the bath is a comfortalbe space needs a few more places to hang towels but it to is clean.
the staff is great mathew in the evenings and the young lady in the early morning are so helpful and freindly
July 25, 2014
Rated 5.0 out of 5.0 by zebulon0622 Comfortable and great staff
My family and I stayed here for 1 1/2 weeks. The staff (all shifts) were very friendly and professional, and we were very comfortable throughout the entire stay. The Newport News/Yorktown location is ideal for longer stays since there are a lot of restaurants and shopping with in walking distance (as well as the movie theater across the street).
Additionally, I liked the informative white board in the lobby to keep guests informed of local events/weather. The night shift clerk provides daily trivia updates every morning. Little personal touches like that give me the impression that the staff instills a lot of pride in their day-to-day efforts. Thanks to the entire Candlewood staff.
July 21, 2014