Rated 4.5 out of 5 by 65
Rated 3.0 out of 5.0 by ThomsFamilyReunion2014 Comfortable beds and convenience to nearby stores
Overall Staybridge Suites Newport News-Yorktown rooms were comfortable and close to nearby stores to shop for items that you forgot to bring with you. The majority of the staff was friendly and accommodating. The was the one issue with the night manager who was unresponsive to having issues resolved the following day as he left no indication that problems have been reported. It would have been nice to have an oven for use instead of a toaster oven. What meals can you really cook in a toaster oven.
July 27, 2014
Rated 2.0 out of 5.0 by Former Naval Person Disappointing Visit..........
Experienced several cleanliness issues during my stay. Upon check-in late Sunday evening, I found: dirty towels left on the bedroom closet floor, food debris on the kitchen floor, food debris left on the carpet, heavy dust on many of the horizontal surfaces (window ledges and furniture), dust caked on the bathroom shower vent, and food left in the room's refrigerator.
That same evening George, the front desk shift manager, collected/removed the dirty towels in a large plastic bag and left written information for action by Housekeeping; however, it was another two (2) days before all issues were corrected. Not by Housekeeping but by, Kelly (?) another front desk manager. She had read George's note and was double-checking on my situation. She arrived a few minutes later (Tuesday evening) with cleaning rags and chemicals in hand to make things right.
I was never contacted by the GM or the Housekeeping Supervisor. 'Guess I was not on their radar.......
July 20, 2014
Rated 1.0 out of 5.0 by Turs01 That Man Name George at the front desk
Upon checking in George was very very rude paying more attention to his i pad or something instead of checking me in, I waited for 20 mins or less but it was way too long when i the only guest in the lobby. And when i Check in he didn't even take the time to go over breakfast or pool i had to find my room and everything else. I would not recommend this hotel to nobody talking about first impressions this one was a bad one, But the room was great
July 17, 2014
Rated 5.0 out of 5.0 by hawksdm1 Fantastic experience
Our recent stay at Staybridge Suites in Yorktown was exceptional. Everything from management to the staff members were completely professional and truly helpful. We would recommend Staybridge to our friends and business associates.
July 15, 2014
Rated 5.0 out of 5.0 by Bklyn32 Awesome Stay!
It was home away from home. You should not be disappointed. I have made this my hotel of choice when I am in the area.
July 14, 2014
Rated 4.0 out of 5.0 by LadyDriverVA Great location and room to share
Very comfortable room and right off of the highway. Plus, it's near stores and a movie theater! If you're on the road with friends or family, it's an easy place to share space and still get some private time to work or relax.
July 14, 2014
Rated 5.0 out of 5.0 by GMAN 410 Great STAY
Great atmosphere! friendly staff and breakfast and the social were a bonus. Will deff. stay there again. Family friendly!
July 14, 2014
Rated 4.0 out of 5.0 by michael108 Great breakfast and convenient location
Overall good stay experience with the hotel. Great breakfast every morning. The hotel is convenient to many attractions. The front desk staff is friendly and helpful. However, the room service is terrible. We did not have new towels sometimes if we didn't ask.
July 13, 2014