Candlewood Suites | Frequently Asked Questions
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If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your Priority Club® Rewards account profile.
If you do not have an email address in your profile, please contact your local Service Center  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/priorityclub/email.
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Frequently Asked Questions

Search our information center to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.

General

• Reservations
• Best Price Guarantee
• IHG Corporate Information
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Priority Club® Rewards

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• Hotel Reviews

Best Price Guarantee

Where can I find more information about the Candlewood Suites Best Price Guarantee?
The Candlewood Suites Best Price Guarantee is our promise that you will always find the best hotel room prices for any Candlewood Suites property on our websites. Learn more about Candlewood Suites Best Price Guarantee. View the complete terms and conditions.
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