Hotel facilities are good, but service needs to be improved
Overall satisfactory with this stay experience such as guestroom, bathroom, sleep, internet, gym
OK, but there are great differences between chinese and European culture; sometimes the staff is too eager to help..........
Love this hotel
Everytime I am in Suzhou, I stay at the Crown Plaza Hotel. From the minute you enter the lobby you know you will experiencing something unique and special - it is beautiful and classy.
The service is
impeccable, especially in the restaurant and the rooms are large and comfortable. [Less]