I stayed in this hotel about 6 weeks in September 2015 and January and February 2016. I checked in and checked out several times because I need travelled to different cities. Overall, this hotel is
nice and comfortable. Staffs in this hotel are very nice in front desk, restaurants especially breakfast place, and door boys. When I arrived, I can get a room upgrade because I am the Spire Elite member and I got fruits in my room sooner or later. I will definitely stay in this hotel again when I go to Wuxi for my business trip next time.
One thing I want this hotel to improve is the room arrangement. I got smoking room couple times in past. In January 24, 2016 when I checked out to pick up my managers, I asked the front desk to arrange three rooms in the same floor. Unfortunately I was told the rooms can not be arranged until the day I check in. When we checked in the next days, we were in different floor and two of us were arranged in the smoking room. I understand the hotel was pretty full. However, it is not a high technology to assign three no-smoking rooms in the same floor just one day in advance. I also do not understand why the hotel always assign smoking room to guests do not like smoking. [Less]