During my last stay, I experienced a few issues in the restaurant, primarily with the staff not understanding simple requests or things like a cup of coffee taking 15-20 minutes to be served. I left
feedback regarding these issues and I must say that the staff listened to my concerns and took action!
This visit turned out to be a very pleasant experience. The management and staff were clearly motivated to learn from past issues and improve the overall guest experience. The fact that the management truly took my past issues to heart and the staff was led to improve was very impressive.
I have left some constructive feedback with other hotels in the past, only to go back and see that things had not changed, or had become worse. Not here!!
The entire staff - from the General Manager, to the F [Less]