Excellent service, great food, quiet and relaxing room
Spent four nights at this hotel. Everything was great! Staff are very friendly, the room was great (clean, quiet and everything in excellent state), food in restaurant was delicious and breakfast
is very good, too. [Less]
Pillows and room temperature
The pillows are of poor quality. The classification of hard and soft has no meaning.
The room temperature is good enough, but no window for fresh air can be opened.
Service by the staff in the
reception is very good. Staff in restaurant is also friendly but no so enthusiastic.
Poor table cleaning after breakfast.
There is sometimes too long waiting time for the (only) two elevators. [Less]
I have stayed at multiple hotels in Helsinki over the last 6 years of my travel. I feel Holiday Inn, West Ruholahti has the best staff - the most warm