Just to share an experience with Intercon Naïrobi: the Intercon in the Cairo, send room keys to IHG members at the airport upon arrival so that the guest can go straight to the room without further
delays at the reception.
Check-in procedures follow from the room.
I mentioned this issue in one of my formal evaluation, but I can see management of Intercon Naïrobi are not yet considering to experience such an innovation!! [Less]