Disappointed with the room that was offered. As an Spire elite member most IHG hotels, would have given me a lot better room.
I booked for a Deluxe room, not a standard room. At the time of
Check-in, I was told they are offering me Executive room. But I virtually saw no difference between a Deluxe room and an Exec room, usually Exec rooms comes with Bath robe and few extra amenities to give you the impression that it's special.
As someone who stays in hotels 200 days in a year. I am lot more familiar with hotels than my home.
This whole idea of an Exec room is at times an eye washer to make the customer feel better about it. But the bottom line, it is no different from most standard or deluxe rooms. The hotel rooms are not full at this time of the year, considering the fact it is Ramadan period. So it’s not like they didn’t have rooms available to be able to give a proper upgrade.
To make things worse, when I checked-in, there was no water in the room. Though they had fully loaded fruit baskets, which is appreciated. However, this was the first time, I checked-in to a room where they had, not a single bottle of water in the room.
So I called the room service, they sent me 2 bottles of water. Though I finished those 2 bottles of water after the second day. They never put more water again in the room.
These are basic things, most 3-5 star hotels should get it right.
To their credit, I was given access to the Club Lounge, which Is one thing they got it right. However, Club Lounge in this hotel, is average, rather than exceptional.
Hotel Gym is very well equipped, but it is like a public market place. Always overcrowded with non-hotel guests. They have a very small gym for club members, but very few equipments.
Shakura restaurant is outstanding, love the Japanese food there.
Indian restaurant is not so authentic, below par. Considering the fact they use the same dish base for every single dish with lot of butter in their dish.
Happy with the breakfast options at the Breakfast restaurant. [Less]