I have been coming to this hotel for many years and almost every 3 to 8 weeks. I come here mainly due to it's location to my client on a nearby Pulau and because of the global policy of my company, I
stay in all types of hotels globally, so please forgive my blunt views here.
The hotel construction and room layout is typical of the classic Holiday Inn Brand. Despite the hotel being rather old it has been renovated in the last year or two, but not in all areas of the hotel. Since the renovation, hotel amenities have changed even for platinum and spire members which I am not happy. In my last visit I did not feel good in the hotel, e.g. staff all spoke like a robot, had non-caring tone, I didn't get upgraded room and my room was one of the rooms that did not get renovated and was in need of bathroom repairs.
To further complicate my stay, the hotel just recently adopted food policy changes (for 1 religion only) which meant I wasn't able to order certain types of foods which I needed. I voiced my concerns (but too late to make corrections), however the only way to eat some of the foods that I required was to call the local Chinese eatery, not from room service.....
In my visit 3 weeks later, the Duty Manager upgraded my room to a suite, however they still had the religious food ban while I was still there. The upgraded room was big with 2 bathrooms, however the room had no paintings or art work and was very dark... I didn't feel comfortable inside there (like a dark prison cell), so no more suites for me.
Normally Holiday Inn rooms are fairly happy in colors and Art, but I assume they have not completed all of the renovations needed to be done in last 2 years.
I will come here again but will not stay in any suite and will not come on certain religious holidays until the hotel changes its policy to ban certain foods on those holidays.
I must say that Ms Eileen and Ms Irene did try hard to solve most of my problems during my many stays but the food problem was not solvable. I will wait for fair policy change for all religions or no religions. [Less]