I have been staying at the Crowne Plaza Heathrow most weeks for some two years now and have seen several changes during this time. The staff are always welcoming, courteous and attentive, the rooms
are clean and comfortable and the food/drink is good. I would certainly recommend this hotel to friends and colleagues.
In terms of improvement, some of the rooms could do with an update, e.g. not all have USB wall-charging sockets. Housekeeping could be a little more consistent, e.g. toiletries/face flannels supplied, still/sparkling water etc. Also, the main guest stairwell could do with modernization as it feels a little 'forgotten', e.g. some fresh paint and new linoleum/carpet and maybe even a few pictures. I always use the stairs instead of the lifts if I can and they could do with bringing into line with the decor in the rest of the hotel.
Other than that, I'm very happy with my experience at this hotel. [Less]