Very nice hotel, very clean. The shower is innovative! Loved the interior and the staff was first class.[Less]
Great staff and clean rooms!
Aside from a minor glitch with the in-room phone not working, my stay was excellent! The staff was very attentive, professional, and pleasant. They always remembered my name and made me feel as[More] though I had been there many times, although this was my first visit. They were helpful in directing me to fun things to do in the area, including an amazing shabby-chic jazz club called Lagniappe House (highly recommend a visit there while you're in town). I felt welcome from check-in to check-out. The rooms, while maybe a tad outdated (personal taste?), were very comfortable, clean, and plenty spacious. Easy, quick access to the freeway made getting around very easy. I would definitely stay there again on my next visit to the Miami area.[Less]
Nice place and great staff
Nice hotel with and great staff. all of which was friendly and made for a good environment. The hotel was clean and the room had a great feel to it. I expect to stay here the next time I come to[More] Miami.[Less]
super comfortable bed
Spent two nights at Crowne Plaza Hotel Miami Airport.
really comfortable bed with top quality bed linen and pillows etc, bathroom extras were top quality aslo.
free shuttle to airport perfect also[More] shuttle to shoping mall useful,
coffee or tea in the lobby would be a nice addition if possible please!
the pool and surrounding area very nice
The hotel is in a good position with restaurants and supermarkets within easy walking distance, also the Casino is close by so an easy walk aslo.
even though it's close to the airport the rooms are well soundproofed.[Less]
Enjoyed the Crowne Plaza
For the most part I really enjoyed the Crowne Plaza. Francina at the front desk was wonderful. She wished me a Happy Birthday when I checked in which made me feel even more welcome. The staff later[More] sent a tray of snacks and a birthday card signed by several people, which I also thought was wonderful as well.
One complaint I have is getting out of the property in the morning, I know there is nothing the staff can do about that, however that is a major drawback when I'm looking to return to the area in the future.
Another complaint, I was greeted as an Spire Elite status, however was not offered an upgrade for my 4 night stay, that was disappointing.
Overall the staff (Francina) would make me want to come back.[Less]
The hotel was clean, comfortable and updated. Great of an overnight airport layover[Less]
staff was excellent and very accommodating. Breakfast was good and on time always plenty of coffee which is very important to me.[Less]
Very clean and comfortable room and very attentive staff
By Carmen G.
I made reservations for my elderly parents ages 91 and 88 with misgivings after reading the mixed reviews. The Holiday Inn Express had a great location so I booked them a handicap room for three[More] nights. They could not have been more pleased with their stay. The hotel was bright and cheerful, very clean and comfortable. The breakfast was varied and delicious, and the staff and service was excellent. My parents could not find one thing wrong with it. They recommended it to our relatives and would definitely stay there again.[Less]
good place, food is ok , no bar area, it is clean , a bit musty when opening the room ,[Less]