This was our first stay at the Intercontinental brand. Before making the reservation, I decided to participate in the Ambassador program to determine overall value when paired with my current Spire
status. This was purely for future consideration of the program itself.
Let's start with the good:
- The hotel is wonderful.
- The executive lounge is very nice, the staff even more.
- The kids loved the pool.
- The kids also found the bathroom fascinating, most likely because there is a phone in there.
- Late checkout was granted
- No in-room gift, fruit, water given.
- No turn-down service
- No Welcome Bonus points (not sure if this is across all IHG brands)
- Room was not available until after 4:30pm
All things considered, I got to spend time with my family and they thought that everything was perfect. Therefore, I choose to focus my overall personal satisfaction on that. However, when I calculate the value that I received via the Ambassador program as of today, it is currently below expectations.
My guess is that since the room was not available at 4:30pm, I chose to take an available room of similar category on the executive lounge floor. Therefore, the room obviously could not be staged in time. But, I do not think that it justifies omitting the amenities altogether or having me make excuses for the staff.
To be clear, I did pay to be on the Club Intercontinental level, so it was not part of the room upgrade guarantee. I do wonder if I go back and give them another shot if the first impression can be repaired. In most cases, it is extremely difficult. I seriously doubt if I brought my family back for a night or two, they would take the time to rectify the situation. As sad as that sounds, it is likely that I'm right.
If anyone is in the same spot when visiting, you will have a pleasant time there. Just don't make the same mistake I did and have higher expectations going in. [Less]