The reviews are pretty accurate. I could nitpick all day about the things I noticed that need to be fixed, but I won't, because I enjoyed my stay very much. As a small-town guy on vacation, I'm not
expecting the best in the world. I just want to be able to sleep, watch tv, and shower. And I did all of that with a phenomenal view from the 19th floor.
Again, without nitpicking, here are the bigger issues I encountered:
- The parking garage is very confusing and quite an adventure to make your way out of and back to the hotel. Also, when you get the ticketstub upon entering the garage, be sure to take it with you to get validated when you check in and not leave it in the car like I did.
- The staff is helpful and polite, but it did take a while (15+ minutes) to get checked in (mostly waiting in line) and this wasn't during a sport event.
- The temp in the room was very difficult to maintain. The unit (in the floor by the window) is ancient and does not blow air, but does circulate it I guess. So we opened the window (on the 19th floor) behind the unit, which would be very dangerous if you have children.
- The lobby is beautiful, the view from our room was amazing, it was conveniently located downtown, but the rooms do need a major overhaul. Dated art, dated/worn furniture, dated carpet, no a/c unit. Again, I am not even nitpicking yet, but these issues are GLARING. However, I expected as much when I made the reservation, simply by seeing the photo of the awning on the front of the building. Still hasn't been changed, and that alone probably costs them dearly by being right next to two popular upscale hotel chains. [Less]