What makes a Hotel Truly World Class is not just what excellent service they provide at the Hotel, but outstanding service even before your arrive! And together, when that occurs, you have a
stand-out Hotel that deserves a mention among any World Class List of top Hotels. This is one such property under the leadership of their Managing Director.
My wife and I were returning from Asia from a long trip where I had some health issues. Way before arrival, the MD had not only my preferred room ready but arranged for an asst manager waiting with a bellman way after normal hours to help store luggage and escort us to our upgraded room so I could get some rest before my journey back to Washington the next day. He also arranged for my son to have a room near ours so we could visit before leaving. This is our go to hotel not just because of its great location in Times Square, its gym, restaurant, and its generous welcome for elite members, but because of the superb customer service experience that rivals what guests think only exists offshore. This hotel rocks under the leadership of their Managing Director. [Less]