The staff that we encountered were professional, polite, helpful and courteous. We were new to this brand, and enjoyed exploring the different facets of it. The lending area is amazing, and seems so
helpful for longer staying guests than we were. Also the honor system lounge which we used. The suite was great - perfectly designed and very comfortable.
Just two issues - the internet was out the entire day we were guests, and we did not know that it would be out the entire time. No updates were provided - although we did know that it was not the fault of the hotel as it was a truck accident which caused it. If we had known it was going to be out the entire day, we would not have bothered keeping checking. Also - I suppose we are a bit spoiled, but we were disappointed that breakfast was not provided. Otherwise fine. [Less]