Crowne Plaza Austin

酒店前台电话: 1-512-3235466

酒店传真: 1-512-3715257

酒店电子邮件: sales@cphaustin.com

登记入住:下午 3:00 下午 | 退房:中午 12:00 下午 | 当地时间: 7:30 PM


机场
Austin Bergstom International Airport (AUS)

- 距离酒店: 12 MI/ 19.31 KM 西北

- From Airport to Hotel Hwy 71 north to I-183 north, 183 north to Hwy 290E, Hwy 290 E and exit on IH 35 N exit, Hotel is on right hand side

火车
Amtrak Train Station

- 距离酒店: 7 MI/ 11.27 KM 西南

- Take I-35 South to East Cesar Chavez Street.

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- 提供泊车服务

- 免费每日自助泊车

- Free self-parking is available to all guests and event attendees. The hotel has over 500 parking spaces including 15 handicapped spaces located in front of the hotel.

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酒店特色

We are proud to have received the prestigious Quality Excellence Award multiple times. We provide outstanding, personalized service unmatched by other hotels in Austin, Texas.
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宾客评论

我们收到的每条评论和评分都会经过查实,确保只为您展示实际入住过我们酒店的宾客提供的信息。

整体体验

4.1

根据 400  条评论
83%
宾客推荐这间酒店
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400评论

  • 5 星级
    217
  • 4 星级
    83
  • 3 星级
    44
  • 2 星级
    30
  • 1 星级
    26

Customer Service lacking

By

25 febrero 2015

platinumelite

As a Platinum member, I felt insignificant for the very first time. My negative experience was dealing with a credit card authorization form. I was attempting to have someone stay in a room under my account. After 7 calls, a fax that would not work, and people who kept putting me on hold and completely forgetting about me, I had enough.It also didn't help that in all my frustration, employees were arguing with each other. This is a beautiful property that was not living up to IHG standards on that day. I might give this property another chance, but I will think long and hard about it.

Posted by HotelStaff
26 febrero 2015
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. We value you as an IHG Platinum Member and we are so sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. I can assure you that the incident you described is not typical of our staff. I hope you will be able to give us another chance to show you a much better experience. We look forward to serving you again soon!
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Unacceptable

By

24 febrero 2015

This was by far one of the worst hotel experiences I have ever had. I maybe slept for 2 hours tops the entire night. People were slamming doors from 11pm to 3am. The curtain would not shut properly, allowing the light directly into our room. The maid service tried to open the door to our room at 7:45am. Buffet was less than appealing. There was construction that started early in the morning with hammering and grinding. I planned to let the person checking us out of the hotel know how horrible our experience was but she didn't even bother to ask. I don't usually write bad reviews but this was an awful experience to say the very least.

Posted by HotelStaff
26 febrero 2015
Dear Valued Guest. Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our apologies that on this occasion we fell short of your expectations.. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.
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conference food

By

23 febrero 2015

club

Not sure if this comment should be directed to the catering staff at Crowne Plaza or whomever was responsible for making the meal arrangements for the ACA of Texas conference. I informed the conference organizer that I do not eat meat/fish prior to the conference (but said dairy, butter, cheese, etc was acceptable). The vegetarian lunch option on Tuesday, February 17th, however, was a pretty dismal excuse. There were about 3 pasta options provided that day - all containing meat. The vegetarian option was "grilled" vegetables, 2 salad options, and bread. I say the vegetables were "grilled" because there wasn't a grill mark to be found on the squash that was overly steamed in the hotel pan. Overall pretty disappointing. Also, the conference schedule said lunch was to be served from 12-1:30 but the buffet was packed up shortly after 1PM #not that I would have wanted seconds...#. I will be submitting a similar review to the conference organizer but thought this should be passed on to Crowne Plaza staff as well.

Posted by HotelStaff
26 febrero 2015
Thank you for your feedback. It is our goal to consistently provide superior service and accommodations for all our hotel guests and your comments are very important to us. We apologize for the oversight of our Food & Beverage team with regards to your stated concerns. Kindly be assured that we will treat this matter seriously. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts.
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Good stay

By

23 febrero 2015

club

Spent two nights at the hotel. Good ambiance and very accommodating. Not too far from downtown and nearby attractions.
Did notice a stain on my blankets. It was minor so I didn't make a fuzz of it but I would recommend staff to not let it happen again.

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