Crowne Plaza Austin

Hotelrezeption: 1-512-3235466

Hotel - Fax: 1-512-3715257

Hotel - E-Mail: sales@cphaustin.com

Anreise: 15:00 Uhr | Abreise: 12:00 Uhr | Ortszeit: 7:30 PM


Flughafen
Austin Bergstom International Airport (AUS)

- Entfernung vom Hotel: 12 MI/ 19.31 KM Nordwesten

- From Airport to Hotel Hwy 71 north to I-183 north, 183 north to Hwy 290E, Hwy 290 E and exit on IH 35 N exit, Hotel is on right hand side

Zug
Amtrak Train Station

- Entfernung vom Hotel: 7 MI/ 11.27 KM Süd-West

- Take I-35 South to East Cesar Chavez Street.

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- Parkplätze vorhanden

- Kostenloses tageweises Selbstparken

- Free self-parking is available to all guests and event attendees. The hotel has over 500 parking spaces including 15 handicapped spaces located in front of the hotel.

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Hotel-Highlights

We are proud to have received the prestigious Quality Excellence Award multiple times. We provide outstanding, personalized service unmatched by other hotels in Austin, Texas.
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Gästeberichte

Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.

Gesamterlebnis

4.1

Basierend auf 401 Berichten
83%
Das Haus empfehlen
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Beurteilungs-Schnappschuss

401testberichte

  • 5 Sterne
    218
  • 4 Sterne
    83
  • 3 Sterne
    44
  • 2 Sterne
    30
  • 1 Sterne
    26

Great experience

By

02. März 2015

I loved staying at the Crown. As usual, I had a great experience, great service.

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Customer Service lacking

By

25. Februar 2015

platinumelite

As a Platinum member, I felt insignificant for the very first time. My negative experience was dealing with a credit card authorization form. I was attempting to have someone stay in a room under my account. After 7 calls, a fax that would not work, and people who kept putting me on hold and completely forgetting about me, I had enough.It also didn't help that in all my frustration, employees were arguing with each other. This is a beautiful property that was not living up to IHG standards on that day. I might give this property another chance, but I will think long and hard about it.

Posted by HotelStaff
26. Februar 2015
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. We value you as an IHG Platinum Member and we are so sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. I can assure you that the incident you described is not typical of our staff. I hope you will be able to give us another chance to show you a much better experience. We look forward to serving you again soon!
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Unacceptable

By

24. Februar 2015

This was by far one of the worst hotel experiences I have ever had. I maybe slept for 2 hours tops the entire night. People were slamming doors from 11pm to 3am. The curtain would not shut properly, allowing the light directly into our room. The maid service tried to open the door to our room at 7:45am. Buffet was less than appealing. There was construction that started early in the morning with hammering and grinding. I planned to let the person checking us out of the hotel know how horrible our experience was but she didn't even bother to ask. I don't usually write bad reviews but this was an awful experience to say the very least.

Posted by HotelStaff
26. Februar 2015
Dear Valued Guest. Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our apologies that on this occasion we fell short of your expectations.. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.
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conference food

By

23. Februar 2015

club

Not sure if this comment should be directed to the catering staff at Crowne Plaza or whomever was responsible for making the meal arrangements for the ACA of Texas conference. I informed the conference organizer that I do not eat meat/fish prior to the conference (but said dairy, butter, cheese, etc was acceptable). The vegetarian lunch option on Tuesday, February 17th, however, was a pretty dismal excuse. There were about 3 pasta options provided that day - all containing meat. The vegetarian option was "grilled" vegetables, 2 salad options, and bread. I say the vegetables were "grilled" because there wasn't a grill mark to be found on the squash that was overly steamed in the hotel pan. Overall pretty disappointing. Also, the conference schedule said lunch was to be served from 12-1:30 but the buffet was packed up shortly after 1PM #not that I would have wanted seconds...#. I will be submitting a similar review to the conference organizer but thought this should be passed on to Crowne Plaza staff as well.

Posted by HotelStaff
26. Februar 2015
Thank you for your feedback. It is our goal to consistently provide superior service and accommodations for all our hotel guests and your comments are very important to us. We apologize for the oversight of our Food & Beverage team with regards to your stated concerns. Kindly be assured that we will treat this matter seriously. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts.
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