Rated 4,2 out of 5 by 95
Rated 3,0 out of 5,0 by Jinlong Not comfortable
No room service when extending two days stay . The manager of duty told that they were so busy with full reservation to forget room clean. It is first excuses I have ever heard.
The front lady told me my room was check out by somebody without my confirmation(I had already put my credit card to deploy). Then the lady was asked to check my belongs safety. Nobody care about guest's feeling till I call her again and she said that she Had made mistakes.And she asked me to put my credit card times to times as somebody checked out and my per-credit card was cancelled. Till I checked out, nobody said anything.
19. November 2013
Rated 4,0 out of 5,0 by JustAnotherRoadWarrior Bathroom issues
Overall, room is comfortable with good amenities provided. However, there are some issues to be attended to for quality improvement.
Room is very dry, causing me to wake up at night thirsty for water
Bathroom only provides 1 soap bar, assuming that guest will use shower gel in the shower stall which is not the case for many people including me
Water leaks from the shower door seam and made the bathroom floor wet and slippery . Bathroom marble floor is stained with water circles and looks dirty, possibly due to water leaking issue from the shower door.
15. November 2013
Rated 4,0 out of 5,0 by Joe131 整体感觉不错
7. November 2013
Rated 5,0 out of 5,0 by northernjiao 对得起皇冠的品牌
还是要再次表扬一下酒店客户关系团队的，住的多了， 都认识额，Queenie和她的团队Amy ,Lily ,Ricky 还有Vicky.
入住时总能被认出来（没办法，谁叫我住的多啊），享受VIP待遇check in ,饮料券，报纸，水果啥的那就更别说了。
最让我开心的是，我的特殊要求总能得到满足：我只住小号房间（视野号），不要角房，要额外软枕。进入房间什么都齐备了， 舒服的。上周入住，Beijing天气晚上比较冷， 回酒店后海给安排了热牛奶。这让我真的非常满足，虽然一杯牛奶不值多少钱，但重要的是这样的服务意识，真的难得。现在 酒店硬件都可以相互比拼，但是跟重要的是软实力，服务，处理客户要求的灵活和贴心，这才是五星酒店最最根本的东西。
5. November 2013
Rated 4,0 out of 5,0 by whoami friendly and helpful staff
Staff of the hotel are friendly and helpful, after staying in the hotel for a few days, they become friends. Queenie is one of those nice girls, she is fun to talk to, I am amazed by her friendliness and confidence. Girls in the lounge are also pretty nice, Grace, Tina and all the other girls, permanent or internship, it was a pleasure knowing them. Specially, I do really like a nice young gentleman working at the elevator area, he was on night shifts at the time, his smile is from the bottom of his heart, we didn't talk that much, but he feels like a family.
5. November 2013
Rated 3,0 out of 5,0 by Anneyun service need meet customers' requirement
my colleage from Englend found her tooth brush was throw away twice.
would you please ask customer ?
2. November 2013
Rated 5,0 out of 5,0 by Deanever 大气装修，温馨服务
1. November 2013
Rated 5,0 out of 5,0 by SW22 整体来说非常满意！
30. Oktober 2013