Rated 5,0 out of 5,0 by erwrdelyn Room and service
The room was large and it was good to see 2 chairs available to sit on rather than 1 like a lot of hotels. Staff were friendly and helpful, we used room service which was excellent. There was a chair at the desk to use your lap top (where do you get those chairs?- I would like one as it was so comfortable!!) Restaurant food was great, and the breakfasts were excellent.
16. Mai 2013
Rated 4,0 out of 5,0 by johnp8 PROBLEMS IN THE KITCHEN!
We chose this particular hotel because of the good reviews we had seen particularly about the restaurant.
The location and grounds were stunning, the pool and sauna a real bonus and a good way to relax.
However the restaurant experience was not good. The food was excellent, although what came up did not always match the menu (different veg being served to what was stated, a raspberry puree with dessert rather than raspberries), but the real issue was the 45 minute to an hour wait between courses, the waiting staff were all knowledgeable and pleasant but the food just wasn't arriving from the kitchen. The restaurant manager was clearly under pressure with the number of complaints that he was having to deal with. All of which could have been avoided if when the seated people they explained they were having difficulties and that there would be a delay between courses rather than ignoring the problem.
Going by other reviews I would like to think that this was a one off problem. Would we return I would love too but don't know if I would risk having one of our short weekend breaks spoilt again.
15. Mai 2013
Rated 4,0 out of 5,0 by ensutsic Make better use of the assets of heythrop
Our room was comfortable and benefited from the balcony The spa is good too and a great bonus, but it took some effort to find out that use of the spa is part of the standard offering. It is not clear on the web site.
What was disappointing was the approach to the hotel from the car park and the surroundings of the the car park. The car park itself has been carved out of part of the magnificent landscape garden, but has been laid out in the crudest of fashions. Specimen trees have gone and have not been replaced; the car park does not link either to the garden paths or to the woods behind. A very dead tree overhangs the car park, dropping huge limbs. . A derelict tennis court is the lies beside the route to the main entrance.
The maintenance of the car park is unambitious and limited in extent; the attention to the garden on the Crowne Plaza side is very much poorer than that to the east of the mansion.
How much better would the visitors first impression be if more attention was to be paid to this, to restore some of what has been lost and rescue much that is still there..
The garden and park are the product of two of the greatest phases of English landscape gardening,...the early Georgian and the high Victorian, both on grand scale. More information on this would be valued by guests, explaining too the approach to restoration and maintenance.
I think this could be more of a selling point for the hotel.
15. Mai 2013
Rated 5,0 out of 5,0 by MrsT25 Lovely!!
A great hotel. We go regularly just to get away from it all. Staff are very friendly and the hotel is always clean. The food is good value and always cooked to perfection.
15. Mai 2013
Rated 5,0 out of 5,0 by Ian62 Lovely late weekend getaway
Great hotel with lovely grounds and facilities.
Staff were helpful and friendly.
Food was of a high standard as you would expect from a hotel of this quality.
Will definitely be returning.
14. Mai 2013
Rated 4,0 out of 5,0 by Andy96 Generally good but some issues
I made my reservation as part of a package deal for an event being held over the weekend.
Generally the Crowne Plaza is a great modern hotel. The rooms and beds are exceptionally comfortable and service is generally very good. Had a slight problem with managing the temperature on the shower.
Food quality was generally very good. However, the options for vegetarians both at breakfast and evening meal were highly limited.
The only issue over the time spent there is was in getting an evening meal on the Sunday night. Having paid for bed, breakfast and evening meal it wasn’t clear that reservations for the meal had to be made. This is rather silly if you have actually paid for it in advance!! The Reservation should either be made as part of the standard package or you should be asked about meal reservations at registration.
13. Mai 2013
Rated 5,0 out of 5,0 by MEvisit1 Great service, comfy bed. Beautiful grounds
I was part of a wedding party. My experience was great, the staff were really helpful. The venue was fantastic for my cousins wedding. The fireworks were the best I have ever seen, better than some of the public displays I have been too. The food was excellent. The interiors of the bars and restaurants were fab. We stayed in the Shrewsbury rooms, they were a little dated but very clean. No faults. Would recommend. The crown plaza rooms were awesome, and the general ambience was very friendly and welcoming. The grounds were beautiful. We stayed overnight and in the morning used the spa facilities, the pool was lovely and warm. Sauna and steam room, clean changing rooms. My family thoroughly enjoyed their stay.
10. Mai 2013
Rated 1,0 out of 5,0 by Adamm check in and amenities
tried to book a romantic getaway.
Could not find the hotel. Called reception twice who could not direct me. Asked for the name of the nearest main road, which they did not know. Its oxford road !!
Arrived at 9pm. Only ones standing in reception and it still took the girl 20 minutes to check us in.
Expensive rates considering no breakfast was included.
Room looks very pretty and surroundings are very scenic... which is the only plus point.
Wanted to use the business centre and reception adivsed me to go ahead. I go inside and find there is no computer as its gone for repair; yet reception staff are not aware of this. Considering whats happened so far, i was worried that the hotel is been run by foreign students as no one knew what is happening in their own hotel.
Room is stringently supplied with toiletries. Had to call reception 3 times to ask for soap , tea bags and toilet roll.
I am a priority club member and have stayed at thousands of holiday inn chains over the world and would rate this crowne plaza as the worst one in terms of all the above.
The only saving grace is the decor. Wish the staff could be a bit more clued up on how to manage and service a hotel and how to look after guests. I have been taken care of 10 times better in a holiday inn express.
10. Mai 2013