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Rated 4,0 out of 5 by 308 reviewers.
Rated 5,0 out of 5,0 by Room Upgrade I had the recent experience of a room upgrade to Club and was very pleased with the whole experience. The Club rooms appear to be in the newer part of the Hotel and the rooms are spacious, clean and comfortable. My experience with the normal and superior rooms is that there is no difference and they are very small. I look forward to my next upgrade during my next 2 visits in the next 2 weeks. 25. August 2014
Rated 4,0 out of 5,0 by Fantastic value and comfortable rooms - expensive internet! Everything about our stay was fantastic, from the service at the desk, to the quality of the facilities. The only issue that we had was with the Wifi. £10 for 24 hours is nearly what I would pay for a month of broadband in New Zealand, and when numerous publi places have it for free I was surprised to find out the cost. 21. August 2014
Rated 4,0 out of 5,0 by Top quality service Stayed two nights at this hotel arriving around midnight on the Friday. Overall it was a fantastic stay at the hotel and it was everything you would expect from such an hotel, great customer service, high quality furnishings and food. Unfortunately we did have a rude awakening on the saturday morning by an automated wake up call that we hadn't asked for, and the cleaners do start a bit early. 20. August 2014
Rated 4,0 out of 5,0 by Freindly Staff and Great Service A convenient hotel based a short taxi ride away from Gatwick Airport. Friendly Staff and great Service. We had a couple of issues with our room and these were dealt with sufficiently and effectively by Janice the Guest Relations Manager. She was highly experienced and we were very impressed with her overall care, time and effort to learn about the issue and fix them to ensure our stay at the hotel was a great one. Breakfast was great and we would happily return to the hotel in the future. 20. August 2014
Rated 5,0 out of 5,0 by A hidden gem at Gatwick It has been a while since I last used this hotel, mainly as I fly LHR. However on this occasion of flying with Virgin from LGW I pondered the choice of hotels! Sadly there is no well positioned IHG property for LGW, so I did my research! I discovered that this hotel is served extremely well by the No 10 local bus from both terminals, every 10 minutes and is £2.20 one way. This hotel is a gem as the rooms are very comfortable, and well equipped for a family as well as business travellers. The hotel offers a Club Lounge with all the trimmings. It was a welcome break after an arduous train journey from my home town. Crossing London is never fun! Reception were very welcoming. Smiles all round and engaged with my little boy (8) who was anxious at flying the next day. We had used Virgin's twilight check in so we're travelling light. The bathrooms were well equipped to allow us to check all of our bulky toiletries in! Check out was a breeze. So quick, and with a bus stop around the corner from the hotel, we were back in the airport in 8 minutes. Would definitely use this hotel again. Would recommend that they publish bus details on the IHG website as it only offers taxi at £15 o/w which originally put me off the idea of staying! 16. August 2014
Rated 1,0 out of 5,0 by Very noisey room and rude check in staff Experienced a very rude Receptionist during check in and our room was located directly above a very nosiey loading area which was in use until 2.30am. As we had to leave at 3am, we had little sleep. 14. August 2014
Rated 5,0 out of 5,0 by Stress free air conditioned comfortable rooms A lovely stress free night excellent amenities. Very helpful polite staff. Would deffinately return and quality of food excellent too 13. August 2014
Rated 5,0 out of 5,0 by Could not fault it. Could not fault any aspect of the stay, I have stayed here a few times now and would not dream of going anywhere else when using Gatwick airport or in this vicinity for any other reason. The rooms are comfortable, clean and well appointed. Staff are just brilliant, friendly, helpful and knowledgeable. Food is excellent, what more could anybody ask. 13. August 2014
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