Rated 3,9 out of 5 by 69
Rated 2,0 out of 5,0 by Don Ho Jr Poor service very disappointed
From my wallet missing from check-in to unfriendly staff I can not mention everything. Not recognized or appreciated as platinum let alone an IHG reward member. Hot tub closed early and was poorly managed, at one point it was closed because of PH but lifeguard could not go downstairs to get chemicals and leave pool alone for hours. Poor communication. Room door did not close all the way properly. Was not given an upgrade as platinum even though there were a lot of rooms available.
27. Juli 2014
Rated 5,0 out of 5,0 by HotelGuest_July2014 Good value
As Ambassador Platinum member, appreciated upgrade of room, which included microwave oven.
Availability of clean ironing board plus clean iron very welcome. Tea kettle should be offered as well, as the coffee maker transmits coffee taste to boiled water for tea.
26. Juli 2014
Rated 4,0 out of 5,0 by Burt85 Good stay, could be cleaner...
We had quite a good stay. Only problem, the bathroom wasn't quite clean when we checked in. It took a long time for room service to come clean and it wasn't quite better...
23. Juli 2014
Rated 5,0 out of 5,0 by ShanzB Great hotel!
I only stayed one night, but I enjoyed it a lot. The room was really nice and the staff were really friendly and helpful.
My only complaint is that I like firm pillows. I tossed a little bit because they were really soft, but that is my only (insignificant) complaint.
23. Juli 2014
Rated 5,0 out of 5,0 by Shorty10 Bath Room
The Toilet paper was almost impossible to reach.
Had a nice experience in Ottawa. Beautiful city. Would stay there if I visit again.
18. Juli 2014
Rated 5,0 out of 5,0 by PeterG12 Ottawa Bluesfest Crowne Plaza Gatineau
Overall experience very good to excellent; staff very courteous. Walking distance to Bluesfest and taxi service back
17. Juli 2014
Rated 3,0 out of 5,0 by BBKK Comfotable bed but problems
Staff was great and the bed was comfortable and I slept well but there were problems.
1. The bedframe was too big for the bed so I caught my leg sevarl times.
2. Each morning there was a puddle of water on the bathroom floor around the toilet.
3. There were cobwebs next to the window
4. The carpet had a wrinken in it and appeared worn.
5. The TV takes a number of seconds to turn on so one is not sure if the thing powers on so you press the button again.
6. Bathroom light is insufficent.
7. Hair dryer quit after first use. (forgot to report this).
Kids has room next door and did not have any problesm except the batteries in the TV remote were dead
9. Juli 2014
Rated 5,0 out of 5,0 by CJ Nooker Very pleasant stay
Excellent hotel for a great price close to attractions.
7. Juli 2014