Rated 4,1 out of 5 by 274
Rated 4,0 out of 5,0 by wazzockbeak Ideal for SECC
We stayed two nights while attending a conference at the SECC which is 5 minutes walk through a covered corridor from the Crowne Plaza so ideal. The staff were pleasant and the hotel restaurant reasonable value with a two dine for £30 deal for two courses and a glass of wine each. The lovely thick towels were great and the only noise in the night was the occasional low flying helicopter. My bed was a little too firm for me but otherwise quite satisfied. The view over the Clyde from our window was really spectacular. Thank you.
1. Dezember 2013
Rated 5,0 out of 5,0 by Diane0789 Lovely hotel
Lovely big room, comfortable beds. Friendly staff :).
1. Dezember 2013
Rated 3,0 out of 5,0 by Zagato Friendly staff, shabby hotel
As we were at a venue in the HYDRO, which is more of less next door, the hotel was in a great place for that.
The staff were friendly and helpful.
The breakfast was also good too.
Not the bad bits------------
To charge somebody for parking in your car park when you stay at your hotel is beyond me.
As the hotel in a lot of places is looking shabby and dated, and could do with some major upgrading in a LOT of places.
There are a few other hotels in Glasgow that charge the same or less that are better kept and offer better value for money.
Also in the oil industry , I do a lot of travelling around the world, and stay in MANY hotels, and at the prices being charged here, overseas visitors may well be left some what dissappointed in their view of a so called luxury hotel in Glasgow.
29. November 2013
Rated 4,0 out of 5,0 by Alleyn73 Service staff are really great
Although we had stayed with Crowne Plaza previously this was the first time we had stayed at Glasgow. The service staff we spoke to were friendly, hard working and left us with a very positive feeling, especially Bob the Concierge who helped us in a variety of ways.
So what is not good- firstly the reception staff were very busy and we had faults in our service- not booked in as prepaid so final bill was wrong, nor a credit card requested so could not charge meals back and had to pay separately and queue to get this corrected. May be inexperienced in handling volume - try Heathrow Crowne Plaza to gain experience where customer service at reception is second to none and is far better than some very famous hotels.
First room we had was very worn and very dirty carpet. Given a new room but no bathrobes, no safe in room, and stained blanket when we wanted to use it. Housekeeping needs to be improved. If the first room is typical room standards need improving. Technical faults with 2 tv controllers, and non working computer when trying to print boarding passes were frustrating, although staff dealt with these issues, so no real issue other than a shame they happened.
Overall not very bad but needs a refurbishment. Have booked in again in January so will see how we get on a second time, and as our comments were noted by reception at checkout it will be interesting to see if this translates to any improvements when we return in January
26. November 2013
Rated 5,0 out of 5,0 by sean48 Great hotel for Hydro Concerts
Had a wonderful time at the Crowne Plaza. We`d travelled to Glasgow to watch a concert at the Hydro and to our delight, the venue was literally 2 mins from the hotel.
Friedly staff and wonderful leisure facilities(which we took total advantage of) made it a really enjoyable stay.
It must be a popular hotel for concert go-ers, as after the gig the bar was absolutely buzzing,
Just a great stay.
25. November 2013
Rated 4,0 out of 5,0 by 11roy11 2 night stay at hotel
Comfortable bed and room with a really.panoramic view,Good quality food and an enjoyable dining experience,Staff with the exception of reception desk staff were polite,friendly and helpful.
I found the reception at check-in was not welcoming and the check out was confusing over the bill.Indeed I was overcharged at check out from the hotel i telephoned the hotel later and a refund was arranged for the excess payment.I would suggest that reception/administrative staff receive refresher customer care training..
18. November 2013
Rated 5,0 out of 5,0 by Lilythepink One of the best hotels we have been to
Recently attended a concert at the Hydro and booked a stay and thoroughly enjoyed the experience.The room was perfect in every way.We also thought the food was excellent. Would highly recommend this place.
18. November 2013
Rated 3,0 out of 5,0 by Nicsanddoug Comfortable one night stay
We arrived early evening as attending a gig at the Hydro, the Reception staff could've been a bit more welcoming & smiley but otherwise efficient.
We were allocated a room on the 7th floor and it was fairly large and suited our needs, the bathrooms however are showing their age and could do with a refurb.
We didn't make it to breakfast so couldn't comment but did have a late night snack which was ordered and promptly gratefully received!
Check out was again efficient but felt a tad impersonal as the member of staff referred to us as a 'sale' and we were now being closed off........
I would stay again if we needed to for location but overall felt there may be better hotels in Glasgow.
17. November 2013