Crowne Plaza Hangzhou Xanadu Resort

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Anreise: 14:00 Uhr | Abreise: 12:00 Uhr | Ortszeit: 7:30 PM

Hangzhou Train Station

- Entfernung vom Hotel: 13.67 MI/ 22 KM Nord-Ost

- Hangzhou Train Station--- Xihu Avenue--- Zhong He Viaduct---Fuxing Bridge (The Forth Qianjian Bridge)---Guanshan Tunnel---Shidai Avenue----Xiang Lake Road----Crowne Plaza Xanadu Hangzhou


No.1 Hangzhou Subway

- Entfernung vom Hotel: 6.21 MI/ 10 KM Ost

Hotel-Infoblatt drucken

- Parkplätze vorhanden

- Kostenloses tageweises Selbstparken

- free parking for in-house guest

Hotel-Infoblatt drucken

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The gardens & ponds are picture-perfect and everything is spotless. The resort has naturally beautiful lakes and mountains. The rooms are large and spacious with outstanding views of the lake complete with swans, geese & ducks. The staff is very courteous and will go out of their way to help you in anyway necessary. The resort has a shuttle bus that will take you to and from West Lake in Hangzhou.


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Nothing Special but Friendly Staff


25 November 2014


Arrived hotel at 9:30pm by taxi from Hangzhou East Station. Taxi took 30 minutes (the GPS showed 24km distance) and costs ~RMB 85, but the taxi driver complained all the way for the remote distance that he could not get passenger back to the city. Upon check in, the front desk staff was very friendly. He helped me to book a taxi in advance for my next day travel (with extra RMB20). Otherwise, there was no taxi at all nearby the hotel. On the other hand, nothing special in my lake view room.

There are several disappointments during my stay.

1) When I entered the room, a flying mosquito was welcoming me. Even a welcome cake and chocolate was served in the room, I didn't dare to eat.

2) The room is little bit aging, and the bathroom has lots of smudge (Room 7303).

3) The internet is extremely slow. I even couldn't access internet at 11pm to mid night. I could not work and send email.

4) There is nothing in the mini bar. I needed to call for a drink and a cup noodle for my late dinner. A man delivered a drink to me first, and then a couple of minutes later another person delivered me a cup noodle. It's so inconvenient for me, especially in the mid night when I want to have another drink.

5) In the next day I was guided to a function room for buffet breakfast instead of Zest Cafe. I told the staff I was not a conference participant and the staff told me that the food there is same as that served in Zest. In the function room, I needed to sit in a 12-person round table with other strangers side by side, face to face. The food served was cold. The cold dumpling skin is just like eating a paper. The cold bun is just like eating a stone. Later, when I passed by Zest, there were not so many people sitting inside and I found that the food served there looks better.

6) I stayed at Block 7. I needed to pass through the first floor of other blocks. I guess all the guest rooms on the first floor are smoking room. Therefore, the corridor was full of smoking smell.

7) When I checked out, what ridiculous is that I was told by the front desk politely if I submit a good review in the IHG website, I will be upgraded to a lake view suite for my next stay (I really hope I got the message wrongly, otherwise I only doubt the 4.3 mark for this hotel is real or not). I am not this person, and I need to write my comments here honestly. In fact, if I travel around Hangzhou close to that area, I think I will not choose this resort anymore.

Luckily, I only arrived at the hotel so late at 9:30pm and I stayed there for 1 night only. It is clear for me that the resort is not Crowne Plaza standard.

Posted byHotelStaff
27 November 2014
Dear HKBuddy, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very sorry to know that our rooms,F&B and service making you inconvenient . Sincere apologies for the unpleasant stay . Meanwhile, we take our guest comments very seriously and strive to provide comfortable and friendly accommodations. Accroding to your comments , we made a self-criticism with management ,Thank you again for your feedback and we look forward to welcoming you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort
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24 November 2014


Posted byHotelStaff
26 November 2014
尊敬的starjulit123 贵宾, 欢迎您来杭州,也感谢您选择和入住杭州世外桃源皇冠假日酒店并给我们分享您的体验和意见。您反映的设备问题也是很多朋友关注的问题,鉴于我们的开业8年,现在行政管理层已经做好改造计划,我们一起期待焕新。当然在焕新前我们还是会对现有的设备加强保洁保养,希望能得到您的理解。再次感谢您的点评,欢迎您再次光临杭州世外桃源皇冠假日酒店。 诚挚敬意, Betty FANG 市场传讯部经理 杭州世外桃源皇冠假日酒店
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19 November 2014


进入大堂,看到的不是办理check in的柜台,感觉太商业化

Posted byHotelStaff
21 November 2014
尊敬的无糖的咖啡贵宾, 非常感谢您选择入住杭州世外桃源皇冠假日酒店并与我们分享您的入住体验和建议,很荣幸也很高兴我们的客房、餐饮和环境能得到您的表扬和认可,您提及的商业化应该是指大堂的玉石店,那确实是今年入驻酒店,您的意见我们已经向行政管理层反馈,再次感谢您的点评,期待下次能为您创造更满意的体验。 诚挚敬意 Betty Fang 市场传讯部经理 杭州世外桃源皇冠假日酒店
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Quick overnight at resort


17 November 2014


Arrived mid-evening for overnight at this resort during their off-season. Nearly empty rooms, but nice location next to lovely lake. Would like to have stayed longer to try amenities, or when more guests were there.

Posted byHotelStaff
21 November 2014
Dear Gords, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our swan lake helped in making your visit enjoyable. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. By the way , Autumn is the best season to feel xanadu . Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort
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