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Rated 4,0 out of 5 by 212 reviewers.
Rated 4,0 out of 5,0 by Vacations I enjoy in general. Location of the room was not good because we are so close to the box of the elevators and the noise was a problem. Front desk good nothing special. Great mercedes la cubana de housekeeping who offer her help, cordiality and service. Location, installations greAt, swmmingpiool great great. Valet good service. 27. November 2013
Rated 4,0 out of 5,0 by great room and fantastic pool Good service and nice staff, nice big rooms well equipped, very nice pool, but the food was average or below. too bad. 25. November 2013
Rated 5,0 out of 5,0 by Awesome place to stay Elizabeth is awesome. She goes above and beyond. Mattress in king bed could be replaced. Everything else was great. 25. November 2013
Rated 5,0 out of 5,0 by A great Hotel to stay My room was quiet and clean, everything was working well, especially WI-FI. The breakfast is OK and affordable. 24. November 2013
Rated 5,0 out of 5,0 by Fabulous Great location. The staff is friendly and knowledgeable and the rooms are spacious and comfy..... 21. November 2013
Rated 1,0 out of 5,0 by Great Hotel. Horrible Service. Prior to booking my stay at this hotel, I called the 1-800 number to verify that I would be able to check-in early. I was assured that I would be able to check-in early and proceeded with my booking. I requested early check-in because I was scheduled for an interview at 10AM. After completing my 12 hour drive and arriving at the hotel at 7:30 AM, I was notified that I would not be able to check-in early. The "Lady" at the front desk explained that early check-in is a request and is not guaranteed. I was furious; I drove 700+ miles only to be told this information on the day of my interview. The front desk clerk then explained that I would be able to get a room within 30 minutes of the cleaning staff arriving (9:00 AM). I waited for nearly 2 hours. I was finally given a room at 11:00 AM (and missed my interview). During my stay at the hotel each time I walked throughout the hotel entrance I was ignored and did not receive the friendly “Hello” all of the other individuals were receiving. The hotel is beautiful and great for its value, I only wish the customer service matched. I have tried to call and speak with the general manager, but I keep "missing" him/her. 20. November 2013
Rated 4,0 out of 5,0 by Bill When I checked out, I asked for my bill to be emailed to me, which I never got. 19. November 2013
Rated 1,0 out of 5,0 by Won't be Back We reserved a corner room well in advance of our visit and even called prior to our trip to ensure that we would have the same location. I was told that they would enter it in the system and would make sure we were happy. Well - we arrive and we do not have the room we requested. It was a corner room on the other side of the hotel. We went to the front desk and said that we did not want this room and they said nothing else was available so we ended up in a room with two queen beds and were told they would notify us if a corner room became available. We asked and called several times and were told no room was available. Very disappointed..... 19. November 2013
Rated 4,0 out of 5,0 by Staff Awesome Staff Excellent Room Concierge Jeffrey looked after all our needs from the moment we arrived 16. November 2013
Rated 4,0 out of 5,0 Hotel Service was great, the room was clean but the keys would not work properly. I had to go several times for new keys. Also parking was very uncomfortable and far from the entrance. 13. November 2013
Rated 5,0 out of 5,0 by GREAT STAY!! I booked this room on a discounted website and I was amazed at what i received. My room was fit for a queen. I also received free Premium Coffee and complemetary spa gifts for rest and relaxation. The Spa gift was the icing on the cake, i used the products and I rested better than ever. The entire staff and service people were great. One complaint: Bar drinks were wayyyyy too pricey and the forced gratuity was an insult. $15 for a cocktail is too mch, i don't care who you are. 12. November 2013
Rated 5,0 out of 5,0 by Great staff & comfortable room we were very pleased with our stay . The room was spacious and comfortable. The pool area was awesome. And mostly the staff was so very friendly went above and beyond their service. We definitely recommend staying here and we hope to be back. Thank you 8. November 2013
Rated 4,0 out of 5,0 by Nice hotel minus a few little things My wife and I had a King Suit for 7 days, the room was nice, clean, and open with a balcony. Hallways were a little dirty for it being a nicer hotel on the inter-coastal though. Nice big outdoor pool right on the waterway, rules said open till 10PM but my wife and I usually saw people in after that. Took the cleaning people a while to get to our room, we were out of it for 5-6hr the one day we wanted to have it cleaned and it got missed. Main entrance driveway was a little small for the hotel and hard to negotiate if there is more than 2 cars already in it. Getting into and out of the driveway from the road was also kind of difficult at times. The fee for self-parking seemed a little steep and didn’t make much sense to have a fee if we were going to be parking our car ourselves. Additionally the only entrance to get into the building from the lot is the front door. It would be nice to have a side door where you use your room key to get in rather than having to walk through the lobby all the time. Didn’t get a chance to eat at the restaurant though it looked nice, kind of expensive though. Room service was nice and prompt, food was excellent, and the staff was helpful and easy to understand. Front desk staff, were always nice and courteous greeted us as we walked by. 2. November 2013
Rated 3,0 out of 5,0 by Rude staff I loved the location and the hotel, But I have never met a less caring and rude staff as this place. I sat at the gorgeous outside bar and ordered a couple of drinks for my wife and myself. I watched the bartender prepare the drinks, 2 frozen tropical drinks. I noticed he did not put any alcohol whatsoever in the drinks. I mean none! I asked him about it and he said he did, and commenced to argue with me about it. I'm 58 years old and seldom drink but I don't need to be argued with when I question a bartender. The front desk staff was similarly rude, I watched as they paid no attention to myself and other guests waiting for their assistance. I felt I was imposing on them. I liked the place but I didn't think I'd return 23. Oktober 2013
Rated 4,0 out of 5,0 by Always Enjoyable I have stayed at this Crowne Plaza more than a dozen times. The Staff is always absolutely friendly and accommodating. This time we were given a room at the end of the hallway so it was quiet and we had the privilege of a view of the ocean upon waking. My only real recommendation is for a harder mattress. The one in our room was so soft that my husband and I woke every morning with backaches. I have to give a shout-out to several employees that really make a difference in your day: The entire valet staff but especially Johnny, German, and Jorge; Kevin and Jeff at concierge; Daphne in the coffee room; Elizabeth, Kaneesha, Paul and Allen at the front desk; the housekeeping staff on the 7th floor (they never let the doors slam). Also, the food from Room Service arrived hot and perfect. On our return in January, we will stay there again!! 23. Oktober 2013
Rated 5,0 out of 5,0 by Great Service My boyfriend and I went for our Birthday had a wonderful experience !!!! 22. Oktober 2013
Rated 2,0 out of 5,0 by Clientele What clientele are you catering to? It is not American. I am a Platinum member and travel regions of the country that have large cultural differences from Texas to L.A. but I was very disappointed. All areas that required communication were difficult. This even included the front desk My room would not cool down. The maid walked in without knocking. She apologized staying her paperwork show I was checked out. I believe she could not read English. She entered our room at 8:15 and that is supposedly 45 minutes before the staff is to start cleaning rooms. When I talked to her she did not understand a single word I said. This was also true for the coffee shop in the lobby. We went to order coffee and a muffin and we had to walk over and point to the type of coffee we wanted. I am not saying the staff was bad. They were all pleasant but it is frustrating trying to communicate your needs. I am not sure if I will return to this property. 17. Oktober 2013
Rated 5,0 out of 5,0 by If Only the Ocean were Adjacent This was our third or fourth stay. The grounds are beautiful and spending the day around the pool (free towels) is almost as good as walking to the beach. The pool and grounds are right on the intracoastal waterway and the water views are quite pleasant. Great snacks and drinks available poolside. Room good size, had everything we needed. Housekeeping staff friendly. Beautiful plants in lobby were live plants! I know because I checked them out. Just lovely. We used self-park which was very convenient in lot connected to hotel. We partook of the breakfast buffet each day of our five-day stay. Very attentive service. Our room was on the eighth floor. Thickly carpeted hallways meant we never heard the sounds of hotel guests rolling their suitcases down the hall. You haven't lived until you have stayed in a hotel in which you can hear every wheeled suitcase coming and going on your floor, day and night. The hotel's location was convenient for all of our needs. There is even a Water Taxi stop poolside. Amazing. Convenient. 11. Oktober 2013
Rated 4,0 out of 5,0 by Friendly Staff We have stayed at this hotel several times. It is at a busy intersection, so some traffic noise is unavoidable, but we do not find it disturbing or invasive to sleep or when using the beautiful pool and patio area. In our experience the staff has been responsive and friendly. The rooms are large, clean and comfortable. It is steps from the beach - a stoplight crosswalk and a very short walk take you directly to Hallandale's beach. 10. Oktober 2013
Rated 5,0 out of 5,0 by Good hotel The hotel is in good location ,the room is very clean the bed are comftoble and you sleep good,I order room service and it came fast and every thing was hot the food is good but very expensive . Overall the hotel is great we will stay their again. 9. Oktober 2013
Rated 4,0 out of 5,0 by Great location and comfortable room We had a great visit to Hollywood, FL, and with the hotel being right across the street from the beach, we had easy access to the surf. The sheets were a little strange to get used to, kind of a combo between cotton and vinyl it felt like, but other than that everything was as it should have been. 7. Oktober 2013
Rated 5,0 out of 5,0 by Great place to stat We had very pleasant moments in this Hotel. next time in Miami I will stay right here. 4. Oktober 2013
Rated 5,0 out of 5,0 by A must stay place! The staff was the best. We had a terrible experience with our airline, and when we arrived at the hotel we were angry and exhausted. Well, the staff immediately stepped up and made sure we had nothing but the best. The room was beautiful, large and clean, clean, clean! We had a great view also. The pool and tiki hut area were exactly what we needed to rid us of the stress. We only stayed one night as our cruise was leaving the next day, and I really wished we could have stayed longer! But, we shall be returning in March 2014 as we have another cruise and we are only staying at this hotel from now on! Thanks for the best service! 1. Oktober 2013
Rated 2,0 out of 5,0 by Family of Three Full size beds were not comfortable, mattresses did not support back and double beds too small for two adults. We paid for a third person in our room, but had to ask for extra towels and washclothes for a third person every day of our week-long stay. Dirty glasses were left on counter and not replaced on two days. Dirty towels were left hanging on rack in bathroom, so throw all towels and washclothes on floor to get picked up unless you like using someone else's bath towel. Their website states you are provided bathrobes, but there were none in our room and we had an Executive room. This would have been nice to go to & from pool. We were never informed of location and didn't find the hottub/spa. Front desk people were less than helpful. When I asked for ID and password for internet service they told me to look at my key cover rather than readily providing me this information although it is advertised as free to guests. We were not informed that this was on the key holder when registering. 30. September 2013
Rated 4,0 out of 5,0 by Great Service Its was a All Girls trip, celebrated my Daughter's 30th birthday. The Staff was Very Friendly and made us feel Welcome... Great/relaxing Pool Area.. 28. September 2013
Rated 3,0 out of 5,0 by Nice views...but strange Room setup I liked the room with the exception of the bathroom being inside by the beds. Also, housekeeping was poor. 26. September 2013
Rated 4,0 out of 5,0 by Conference Review We came there for a conference at a different hotel. The rooms were clean, but no Tissue paper in the tissue box for all three rooms we had. There's no shuttle to and from places. Shuttles are a plus for business conferences. In fact, I don't think I'll stay at another place that doesn't offer a shuttle. Taxi's were available but the cost was to much. That is why I said no to the question about staying there. The pool and the service by the pool was very good. Front desk was not friendly nor helpful when asked questions. The atmosphere and cleanliness were good. 26. September 2013
Rated 5,0 out of 5,0 by WEEKEND ESCAPE I read all the reviews and they all seemed positive so I chose this hotel. Great location, beautiful rooms and furnishings, near many places. Definately would stay again..would be a great hotel to stay a night before a cruise or a flight, convenient to cruise ports. Love watching the boats outside by the pool area...plus had a stop for the water taxi which we will take on another visit. Nice Tiki bar, beautiful pool, very tropical. 26. September 2013
Rated 5,0 out of 5,0 by Housekeeping Room was very nice and clean, however if you needed an extra towel, they never answered ur calls or responded to notes written in English or Spanish. Had to go out and buy extra towels for the four days we stayed. Than on the last night they left one extra towel. The pool staff was very professional and accommodating especially Scott. Extra tip for him. Restaurant very expensive and not diversified. Very little to choose from. 26. September 2013
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