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Rated 4,0 out of 5 by 212 reviewers.
Rated 4,0 out of 5,0 by Good Stay We stayed at this hotel after a cruise from Fort Lauderdale. The hotel is located across the street from the beach behind some tall condo towers. We were given a nice room on the 10th floor with a view of the ocean and waterway. The front desk agent apologized for not being able to give us a corner room as those were what is usually given to Platinums. We did not mind and thought the room was well maintained. The only issue that we had was the noise from the numerous fire engines and ambulances coming over the causeway throughout the night. As a Platinum member, I was also given free parking, two free drinks at the bar, and two coffees at the Starbucks cart in the gift shop which was appreciated. The beach was just across the street but you had to walk through a path that was covered in construction debris from the condo construction that is happening next to the path. Once we got to the beach, the beach was very nice. If we were in the area again, we would most likely stay here again. 6. März 2013
Rated 3,0 out of 5,0 by Nice Pool Area - Messed up our reservation request Specifically asked 3 times on 3 seperate days for 2 connecting rooms for our reservation. And yet when we arrived there were not two connecting rooms available. The problem was solved the next day, but it caused us to have to repack and move floors the second day. 5. März 2013
Rated 3,0 out of 5,0 by Reservation Error Was under the impression that I was booking the "Cruise and Park" package on-line and opted to prepay to ensure the best rate and ease for senior parents. After calling to clarify the number of people on the reservation for a two day stay, the reservation got totally messed up. Even after repeated phone calls directly to the Hollywood, Fla location, and assurances by the reservations manager that the reservation had been corrected, my parents arrived on the first day to find that the problem hadn't been rectified as promised. While staff did accommodate them, I was extremely disappointed that the seniors had to deal with it. Further, they were charged extra for parking and staff claimed that the prepaid booking wasn't for the "Cruise and Park" package. I am sure I paid a higher rate for that package. Lesson learned - never prepay for the hotel!!!!! 3. März 2013
Rated 4,0 out of 5,0 by Weekend get away. Stayed at the Hollywood Beach Resort on March 22nd, 23rd and 24th 2013. The staff was very friendly, helpful and courtious. They provided prompt professional service. The atmospher was very relaxing and the rooms were quiet. The location is very good and having the trolly service pick up at the hotel is a great service. The only critisim I would have is the pillows. The pillows were too bulky and I asked for a different kind of pillow but was told there were no options. Over all it was a pleasant and relaxing experience. 1. März 2013
Rated 3,0 out of 5,0 by not worth the high rates older property, high rates and not really wroth the high prices. For the amount we paid we could have stayed at South Beach. When I called for room service the person answering the phone wanted to be anywhere but work! Put me on hold & another person took the order. Very tight loading entrance, but staff at desk & parking were very nice. Overall really not worth the money we paid. 1. März 2013
Rated 5,0 out of 5,0 by February Snowbird We recently stayed at the Crowne Plaza for a week before our cruise. Our travel was arranged by Tee Times and they suggested the hotel and arranged the golf package as well. I must say the hotel pleasantly surprised me for its cleanliness, size of rooms, microwave, refrigerator, balcony, heated infinity pool, on the coatal waterway, right at the bridge and very relaxing. The staff was exceptionally friendly and courteous, with free wifi everywhere. We selected this package as it was close to the beach, close to golf, and 10 miles south, out of the traffic of Fort Lauderdale and 15 min. to Port Lauderdale for the cruise. The hotel is in Hallendale Beach and near WalMarts, Panera, a great ilalian restaurant Matteo (Expensive but worth it!). We discovered Billy's Stome Crabs, North on A1A and downtown restaurants. The only negative about the hotel was the restaurant. It had the same menu as the pool and breakfast was $16.00. To park the car was $17-19 dollars a day. Ask for a room at the back of the hotel for a view of the coastal waterway. We had a slight view of the bridge and the parking lot. We would recommend this hotel anytime! 28. Februar 2013
Rated 1,0 out of 5,0 by Very Disappointed My husband and I booked a ten night stay on the quiet floor at this hotel. The quiet floor was extremely important to us as I was having surgery. The night before we checked in I phoned to confirm that we were on the quiet floor. I was told that yes indeed we were. When we checked in we once again made sure to mention the quiet floor and once again were told that we were indeed placed there. The first three nights were sleepless because of partying that went on. We complained. During the fourth day we had had enough and contacted the front desk to speak with a hotel manager. Was only able to leave a voice mail. We only heard back from someone three days after all of this. We explained the situation and were told that we were not on the quiet floor and that she would get back to us. Still have not heard a thing. I need to also mention that they forgot to do our room three days. This is unacceptable. Very poor management and will never stay here again. 21. Februar 2013
Rated 2,0 out of 5,0 by Disappointed Customer My husband and I booked a ten night stay here. They advertise a quiet floor. I was having surgery and thought this would be a bonus. Phoned and confirmed it was the quiet floor the night before arriving even though we had requested this at booking time. Booking in we once again confirmed we were on the quiet floor and once again we were assured that we were. The first three nights were awful with all of the noise and partying. Left a voice mail for the hotel manager. She returned our call three days later. Explained our predicament and she told us that we were not on the quiet floor that it was one floor up. We also explained in the time that we were there housekeeping missed our room three times. She said she would get back to us. Still waiting she never called back. We have travelled extensively and can honestly tell you not to waste your money here. They tell you what you want to here and do not deliver. We will not return. 20. Februar 2013
Rated 4,0 out of 5,0 by Beautiful hotel and grounds. Great and friendly staff We enjoyed our stay. However the quality of the room service was ordinary. Upon checking in found stains on pillow case which had to be changed. And cleaning of room on a daily basis was ordinary at best. Great care was not taken in cleaninjg room each day. Scraps of paper left on floor which indicated a lack of scrutiny when preparing room. 20. Februar 2013
Rated 5,0 out of 5,0 by Great location, beautiful surroundings,and great service. I would highly recommend this hotel! The service was exceptional. Everyone went out of their way to make our stay special. Our room was very attractive and very comfortable. The infinity pool was very pretty. We enjoyed watching gorgeous yachts drive by as we had lunch and drinks by the pool. 19. Februar 2013
Rated 2,0 out of 5,0 by Great hotel....horrible experience I love staying at the Crowne Plaza...but this trip was the worse. I was there for 4 nights and had 4 different reservations because they were sold out. I'm still confused by that. I was told I wouldn't have to switch rooms. Luckily that was true. HOWEVER, I had to check out and check back into my room EVERY morning. It baffles me that a manager couldn't override this or that the hotel system was that outdated. Needless to say, I started each morning unhappy that I had to stand in line, check out and check back in (with full paperwork each time). It was only 15-20 minutes each time, but I still should not have had to do that!!! And the air condition wasn't working properly. Thank goodness it was breezy! 19. Februar 2013
Rated 5,0 out of 5,0 by Breakfast server Jackie is friendly and shows care for her guests. She remembers what you like to eat, gives great info on shopping and a treat to chat with. 19. Februar 2013
Rated 1,0 out of 5,0 by Overpriced Worn, tired property overpriced by a factor of 2-3x. Broken door handles, no toilet paper holder, broken thermostat, dirty and uncomfortable. Never again! 16. Februar 2013
Rated 1,0 out of 5,0 by Terrible service The service when we arrived to check in was absolutely terrible. The staff was unaccommodating. I would never ever return. 15. Februar 2013
Rated 5,0 out of 5,0 by Great staff and service It is a beautiful hotel. The grounds were very neat and clean. Our room was excellent! My only concern were the sheets. I am not sure if they are starched but they were noisy when moving in bed-we have never experienced that. That being said, the sheets were soft and bed was very comfortable. The desk staff were very pleasant and accomodating. 14. Februar 2013
Rated 5,0 out of 5,0 by Will stay again! Just returned from vacation in Hollywood Beach! The Crowne Plaza was great and we will definitely stay there again! The staff were very friendly and helpful. We stayed 2 nights. Located on A1A across from Hallendale Beach. It was a short walk to Hollywood Beach's famous Broadwalk and beach. Our room was on the 8th floor, well appointed, and very comfortable, quiet, and clean. We had views from our balcony overlooking both the intercoastal and the ocean. Gorgeous infinity pool on the intercoastal and hot tub. I took advantage of the lap lane lines for swimming laps in the morning. We did not eat at the hotel's restaurant as we like to pack a picnic lunch for the beach and explore the local restaurants in the area at night but plenty of other people were taking advantage and seemed to be enjoying there stay as well. 14. Februar 2013
Rated 5,0 out of 5,0 by nice property i really enjoyed this hotel, very friendly staff, nice clean spacious rooms, with kitchenette, fridge and 2 sinks, balcony, nice pool, the water taxi is right behind the hotel i went on a 8 day vacation, i stayed in 2 different hotels before i found this hotel, if i would have seen this hotel, i probably would have stayed the whole stay at the crowne plaza hollywood beach 12. Februar 2013
Rated 2,0 out of 5,0 by below Crowne Plaza standards Really nothing positiove to say-was really disappointed overall. Here are the bullet points: -front desk did not recognize me as a platinum member -front desk said access to beach taking the trolley to the boardwalk area *(found out that not be be true on check out) -pool area bart-only one person workiong it-service way to slow -restauramt-ordered a sandwhich to go and told the hostess i will be right outside waiting-i waited a half hour before I went back in and the hostess said she forgot about me-we will make it now-i walked out -rug in room worn out -cigarette smoke and even pot smoke smelled fromt he balocny-called front desk several times-they said security would come up to smell the hallways-i said it is coming from one of the balconies-you have to go out to the lot to see the glow of the source-no response-unpleasant experience both nights of my stay. -on checkout i asked the valet where I can get a taxi-he said quote"the street"-i waited saw a cab pull into the lot and the valet said that was for someone else. WHAT? Worst experience ever on any Intercontinental Group property I have ever stayed at-EVER 28. Januar 2013
Rated 2,0 out of 5,0 by Resort? Maybe I have a wrong understanding on what means "Resort", but if you arrive at 01:00 AM, and you just CAN NOT eat anything... strange.. and also, my surprise, empty Mini Bar, not even water. Room is nice, but dont think this is an resort... because is far away from this!. 24. Januar 2013
Rated 4,0 out of 5,0 by Mini Escape I over enjoyed my stay & wasn't ready to leave. Hotel Staff were really helpful with information on local attractions. The pool & spa area is beautiful. Will return! 23. Januar 2013
Rated 5,0 out of 5,0 by Very good Everything was great, the service and statff were excellent . The room was great and very clean. The valet parking staff were great and very helpful . My husband and I felt safe when coming back to hotel especially at nignt. Only one thing change the brand of the bed sheets. They feel like plastic , they are not comfortable , some strange material. Otherwise 5 stars and would of course come back again and would recommed to family and friends. The pool is great and clean, very nice. . Will be back soon. Thank you 15. Januar 2013
Rated 4,0 out of 5,0 by One Night Stay The room was clean and well manicured. Didn't like the bed too much though, the sheets felt a little bit on the plastic side. View was poor due to construction of new condo on the beach, not the fault of the hotel though. Staff was VERY friendly and even let me check in early. Loved the pool next to the bay even at night. Jacuzzi was warm and worked wonders on my tired body at the end of the day. Overall good hotel. 11. Januar 2013
Rated 1,0 out of 5,0 by Would not recommend this hotel We have been staying at the Crowne Plaza for some time ... this past January 2013 was our 6th stay at the hotel. This past time we noticed that the hotel rooms were getting tired, carpets somewhat dirty and stained, bathroom floor grout stained, and overall a dirty feel to the hotel rooms. The worst part is that the mattress and sheets weren't comfortable. During the stay my daughter inadvertently made 2 long distance calls totaling 5 minutes from the hotel room phone. What disappointed me more than the $18 charge on my bill was the rude and arrogant response I received from the hotel "accountant" when I questioned the fee. We stay at the Crowne Plaza because of the convenient location near other family members, but, otherwise we would never stay at this hotel again. 10. Januar 2013
Rated 4,0 out of 5,0 by Great Stay We stayed at the Crown Plaza Hollywood Beach for 3 nights between Dec 28th - Dec 31st. The staff was very friendly and helpful. The rooms are large enough to accommodate our family of 4 ( two teenagers). Loved the pool and tiki bar. We would stay here again. Thanks! 6. Januar 2013
Rated 5,0 out of 5,0 by Great Staff I would like to take the time to mention the great staff at this property!! Elizabeth was fantastic at check-in, greeted me with a big smile and a warm welcome. Check-in was fast, and keys were ready and waiting for me. I love the complementry Valet parking for Platinum members!! 2 free starbucks and 2 free drink coupons. I would also like to mention the great service we received from Daniel by the pool, great service and made sure we were taken care of. Can't wait to return and relax in the in the the comfort of room 1214. 2. Januar 2013
Rated 1,0 out of 5,0 by Poor service I complained about Teen party across room three times over several hours. No one ever called me back. 2. Januar 2013
Rated 2,0 out of 5,0 by Room design The room design was very poorly done, with the sink built next to the bed! 19. Dezember 2012
Rated 5,0 out of 5,0 by Great location, clean, beautiful Really enjoyed our stay....nice clean and comfortable. Great pool area and tiki bar right on the canal, beautiful views. Couldnt ask for better in this price range. 16. Dezember 2012
Rated 3,0 out of 5,0 by Fantastic service, but bed and sheets are the worse THe mattress is not even up to holiday inn exress standards much less a Crowne Plaza. The sheet also had a "plastic" feel. The staff was Fantastic and kind of made up for the poor quility of the room. the carpet is showing wear. time to upgrade this hotel. 15. Dezember 2012
Rated 4,0 out of 5,0 by Clean, spacious, comfortable room in great location - Room had a king-size bed for the Internet rate, no refund booking which was a pleasant surprise along with microwave, sink, and above average size refrigerator. (May have been related to Priority Club membership though) -Clear view of Intercostal water way and small view of ocean on a nice size balcony - great for drying out swim suits. -Large heated pool (85 deg water at inlets) was very clean and tropically scenic with the infinity pool edge overlooking intercostal waterway. - Location great for nearby walk-shopping in preparation for cruise and/or lower cost dining options. - Ocean public beach access is close being across S. Ocean Dr and thru shoreline housing residence high rise. - Hotel is a couple of miles S/O ocean boardwalk area so a good hike. But the area trolley service ($1 per person per ride) is a life saver on the feet - however, one can wait up to 30 minutes depending upon when last trolley stop occurred. The trollies do not run 30 minutes on the hour or half hour as we were told. - Although would have have been better to have a continental breakfast included, for the room cost and above considerations, we would probably stay again. However, if not driving, one needs to plan on ~$15/person for airport to hotel and hotel to cruise terminal transportation costs. Go Shuttle service did great. 9. Dezember 2012
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