Rated 3,0 out of 5,0 by Lottie21 lego land
We booked here because it was close to Lego Land. We are a family of five and so always have problems when it comes to booking accommodation at a reasonable rate. It is a hotel that is busy, that has to be expected with its proximity to the airport. Staff were great. We thoroughly enjoyed our short stay and the breakfast buffet is fabulous. Would recommend, definitely..
17. Mai 2013
Rated 4,0 out of 5,0 by JohnKl Crowne Plaza Heathrow
Stayed there as we had an early flight the next morning, I was impressed by the size of the two queen bed room, it was well laid out and comfortable.
Liked the Irish bar had a feel of a country pub.
Staff were helpfull and friendly. I would stay there again.
15. Mai 2013
Rated 5,0 out of 5,0 by Redone1 Great Service
Used this Hotel while preparing to Leave the UK for Australia found the whole stay very comfortable.
15. Mai 2013
Rated 3,0 out of 5,0 by widget031104 Restaurant Service very Poor
The hotel bedroom was lovely and very comfortable. The swimming pool, although a bit cold was fun for the family and the pool area was good - although no swimming costume spinner/dryer or bag for your costume in the changing room!
We had dinner one night out of two and the waiter service was terrible. We had no attention, had to wait to get our meals and then when we asked about a dessert and to see the menu, the waiter went away and forgot about it (or didn't understand# and we had to get his attention #eventually# 10 minutes later to get the dessert menu we had asked for.
We also had one breakfast out of two nights - even though they tried to charge us for two on the bill #and it had a charge reference, so I wonder who's breakfast we were being charged for??#. However it was taken off the bill immediately. The issue was that when we went down at 08:30 on Sunday there was a queue out the door and we had to wait 20 mins to get into the restaurant. For a hotel of this size and quality, that was totally unacceptable. Then once in, we found there were plenty tables available, although many had dirty plates not cleared away on them. Breakfast was ok, but not as big a choice as other 4 star hotels and we had to queue at all stations #not long, but queue nonetheless and after the wait to get in, this was not ideal#. The clearing away of the tables were done very badly #even the reception staff were helping, but they simply moved the mess from one table to another rather than taking them to the kitchen). The breakfast service was chaotic.
Hotel nice. Facilities nice. Food not bad. Service terrible.
10. Mai 2013
Rated 4,0 out of 5,0 by Paul6 Ideal overnight before morning flight.
Very comfortable 4* hotel located relatively close to Heathrow, with good transport connections. Rooms are good size and very comfortable with all modern fascilities. Excellent large car park.
At check in mid afternoon, advised no dinner reservations available until 9pm at the earliest - no problem for us as we had made prior arrangements at a local public house to avoid the extortionate prices charged within the hotel. Perhaps a good idea to advise guests to book dinner in advance, if required, in the welcome e-mail sent a few days before.
6. Mai 2013
Rated 5,0 out of 5,0 by Caycay Comfortable bed and great service
We needed a comfortable hotel for the night before a trip and the night afterwards. This hotel was perfect, very convenient to the Heathrow and a lovely place to stay.
5. Mai 2013
Rated 2,0 out of 5,0 by datchan leftovers
Until now we have always had pleasent stays at your hotels.
This time we were disappointed with our room.
We detected a funny smell during the night.
On further investigation we discovered the cabinet under the television to contain left over food which once cabinet door had been opened spread its smell through out the room.
Due to the late hour and our tiredness after a long flight,we were too tired to complain at that time,but it completely spoiled the enjoiment of our stay.
The following morning we complained to the manager who was very apologetic which made us feel slightly better.
2. Mai 2013
Rated 5,0 out of 5,0 by 1AnnieG One night stay.
Lovely hotel. Rooms are very comfortable and plenty of space. We had to be up for an early flight so didn't have breakfast so can't comment on that but we did eat in the bar in the evening and the food was delicious. This is the second time we have stayed and the food has been to a very high standard. We did park and stay which works out better value than leaving the car at the airport or getting a cab from home. Much more relaxing for Heathrow than travelling around the M25 just before your flight or getting stuck in traffic.
2. Mai 2013