Rated 4,3 out of 5 by 303
Rated 4,0 out of 5,0 by Anders10 Personal Service
Have stayed here a number of times on Executive floor and always enjoy my stay. This time found all staff particularly pleasant and helpful, especially those in executive lounge and the restaurant manager who offered me a drink on the house. The little touches go a long way! Made me suspect a 'charm offensive' is afoot, but I'm not complaining.
One thing has slightly detracted from both of my last stays, when checking in. Being a platinum member and having had an executive room booked for me, I have initially been denied such a room, and most recently told they were fully booked. When I challenged, it was funny that one 'miraculously' became available! I shouldn't have to face this, hence 4 stars as opposed to 5.
24. November 2013
Rated 5,0 out of 5,0 by Faith17 Friendly Staff and comfortable room
I've been to other CP Hotels but never had such a fantastic, outstanding experience like in this hotel.
The staff are very friendly and so genuine in every way.
My room was very comfortable with a big bed and all the little nice details, like sweets, greeting card, good night kit, amenities in the bathroom etc...
The breakfast buffet is great as well as the dinner menu.
It made my stay so unforgettable...
Thank you for being a such an outstanding hotel.
24. November 2013
Rated 5,0 out of 5,0 by YesNomads Our UK home
My wife and I have stayed at this Crowne Plaza on multiple occasions this year. We work in the travel industry and are constantly on the road so this hotel has become like a home to us as we pass through London Heathrow on trips between continents.
The staff here are almost all friendly, helpful and welcoming - and, as people who live in hotels, we find friendly staff to be the single most important factor in making a hotel feel more like a home.
We have stayed at most of the Heathrow airport hotels and now choose, unless time restraints compel us to stay at the one at Terminal 5 itself, to stay at the Crowne Plaza on all our visits.
My wife especially enjoys the fitness centre although sometimes the music can be excessively loud. She appreciates the variety of exercise machines and weights.
The only downside to repeated stays is the necessity to pay (GBP 16 return, or over $25, in total for both of us) to use a shared hotel shuttle from any of Heathrow's terminals. The only alternative is a pricey taxi which, on repeated visits, mounts up. It would be much nicer to have a courtesy bus for this hotel only but I understand, from talking to other hotels in the area, that this is something forced on off-site airport hotels by Heathrow rather than the hotels' choice themselves.
I am pleased to report though that the bus service was quicker on our last visit as they have reduced the number of hotels they stop at.
24. November 2013
Rated 1,0 out of 5,0 by Daniel99999 Poor service
I recently stayed at this property for the first time. I have a Platinum Ambassador status with IHG , however this seemed not to be recognised at this property.
At check in I was informed no upgrade would be available, when I pointed out thAt better rooms were being sold that evening at the hotel, I demonstrated this on the IHG app. Firstly I was told the reservations system was incorrect, subsequently a manager claimed that upgrades are 'rationed'?! Eventually I was upgraded. In the restaurant I asked for a steak well done to be told by the waitress that the chef would not prepare it that way, as he considered that the steak would not be edible and that I could only have the steak medium!
I chose a chicken dish instead which was of poor quality.
A day after check out I received an email stating that the hotel was delighted that I had given feedback on check out that my stay had been excellent and would I write a review , I said no such thing and had to use front desk check out, as the automatic bill had charged me for Internet use, which should be a benefit.
All a bit Fawlty Towers unfortunately, will not return to this property.
23. November 2013
Rated 5,0 out of 5,0 by Diana17 Always excellent
The staff in this hotel are second to none and despite the daily challenges of working in a busy airport hotel, they genuinely seem to enjoy their work.
I have been staying in this hotel for many years and there are a core team of staff who have worked there just as long and always have a smile and a greeting for all hotel guests.
The new fast track service - so far - is fantastic, I would thoroughly recommend if you use tihis hotel regularly.
21. November 2013
Rated 4,0 out of 5,0 by kknight travel stay
nearby London Heathrow airport. 5 minutes by bus.
clean, quiet. good place to have a rest after a long trip.
20. November 2013
Rated 4,0 out of 5,0 by mo148107 Poor Internet.
This hotel is outstanding in every field,the staff very professional and helpful,the breakfast restaurant staff very efficient and cheerful,this property always delivered when it comes to IHG reward elite members benefits,my only concern is the POOR appaling complimentary internet provided to IHG reward elite guests,i gave up using it anymore as its non fonctional,very slow and very limited,its really sad to see sisters property like holiday inn express T5 and holiday inn ariel providing a much better internet than this property.
19. November 2013
Rated 5,0 out of 5,0 by MrTStark33 Fantastic Location to stay at
We've stayed at this location numerous times over the last couple of years. Overall fantastic place..We do feel that it is a great credit to the Management that we do still see many familiar faces who our family consider friends now!
As mentioned overall fantastic place we really enjoy our time during our stays. But.. yupp a But... We do have one quibble. The temperature of the pool water... I am presuming it is within guideline recommendations but we feel it would be nicer if it was slightly warmer... I guess especially more for the kids and during this time of year. Once they are in the pool they don't like getting out, but we have noticed the kids do seem to feel slightly cold..
Of course we do get used to it after a while.. a long while :) LOL... We just felt if possible, it would have been nice for the pool water to have been slightly warmer...
Hopefully, we will noticed the difference when we visit next towards the end of the month ;) Were really looking forward to it!
Keep up the fantastic work Team!!
14. November 2013
Rated 5,0 out of 5,0 by karen999 OVERNIGHT AT HEATHROW CROWNE PLAZA
I booked this break which was inclusive of tickets to Legoland for myself and my 4 children. I had never stayed in a Crowne Plaza before so I was not sure what to expect and there is always the worry about hotels acceptance of children. WOW, no need to worry here. From the the car parking, which we had free but I think I would have had to pay £12, which i thought would be full and the first trial, but it was huge and plenty of space. Hotel reception lovely, staff were helpful and informative. All the children were given childrens princess and pirate activity packs. There was also a childrens room which had minimal play things but there were milk and the most gorgeous cookies ever for them to have at their leisure. The room was large even though it had two very good sized double beds and an extra single put up in it. Because we had not travelled intending to have an evening meal out we opted to have room service. I think the kids were only £4.95 each and they actually enjoyed room service. The children were all in awe of the hotel and say it was the best ever and would love to go back. The breakfast was lovely and relaxing although busy but this could nt be helped. I would strongly recommend this hotel to all types of travellers, business, holidaying for airport access or a visit to Legoland as its not far at all. Well done Crowne Plaza we will definitely be
13. November 2013
Rated 5,0 out of 5,0 by lochness very goodnight sleep and comfortable bed
my family loves the bed and the room temperature which is very conducive for sleeping. also they like the breakfast as there is a lot of choices especially for the kids. and my husband now would like to stay in any crowne plaza hotel the next time we go for a holiday.
9. November 2013
Rated 4,0 out of 5,0 by Pyro Good value but...
...amazingly poor quality pillows for such a hotel
7. November 2013
Rated 3,0 out of 5,0 by lynne1263 one thing let down the experience
Everything was going swimmingly if you pardon the pun. Pool, beds, rooms all were of exceptional standard. Then came the restaurant experience. Pretty much everything on the menu was fried fast food and not cooked particularly well. So less restaurant more cafe with restaurant prices. Would much prefer nice food in good surroundings to start off my holiday
6. November 2013
Rated 3,0 out of 5,0 by nihab Good businsses hotel
Ask for a room with windows to the golf course.
The new health club is very nice.
5. November 2013
Rated 5,0 out of 5,0 by CoachJeff Exactly what I needed!
I recently stayed overnight between EU travel and my return to the US. Although I was there less than 12 hours, the staff made the experience special. From the front desk greeting to the restaurant service to the comfortable and spacious room, the experience was exactly what I needed prior to returning home.
4. November 2013
Rated 1,0 out of 5,0 by GDM70 Bad experience
It was not my first time I stayed in this hotel, but it has to be one of the worst experiences.
Upon arrival I was swiftly cheked in, but when I arrived at my room, the key card didn't work, so I had to get back to reception with my bags, so they could give me a new key, which didn't work properly as well, but with which I could at least enter the room after 20 trials.
When I entered the room it smelled very bad. Like the room was not aired in ages. I think that the carpet has also had its best years and it is urgently time that this is taken out and some easy to clean, hygienic parket floors are put there in stead.
There was no pwer socket near the bed, so for 2 nights I was unable to plug in a breathing device which I need to have a good nights sleep. Your scent product for a "good sleep" are useless if we can not even use devices we really need.
The Wifi connection, which most business travellers need to use is extremely expensive : 25 GBP for 48h of access. This is just pure extorsion.
When I came back to my room, after a whole day meeting, I was very disappointed to see that at 18h, the room was still not cleaned, the bed was not made and the towels not replaced. I had to call maintenance to get this sorted out.
The taxi's that your concierge calls are always without possibility to pay via credit cards and I even doubt if they are official ones. We paid #in cash# 30 GBP to drive us to Windsor and we only had to pay 16 GBP for the return drive. Once again I felt like we were deceived by the Hotel staff.
All in all a very bad experience.
4. November 2013
Rated 4,0 out of 5,0 by Savvy0604 Good Hotel
We stayed in this hotel the night before we flew to the US. It was comfortable and clean. Nice to have the coffee at 4.00am while we were waiting for the Hopper Bus. I do feel it is a shame that the old Hotel buses do not operate anymore and you have to pay for the Hopper which I think is too much.
4. November 2013
Rated 5,0 out of 5,0 by Win90 Great atmosphere, big and clean rooms, exceeded my expectations.
I booked this hotel since it was close to London Heathrow. When I checked in staff were as you expect to be so no comment there.
My room was bigger than I had thought and was so comfortable and it came with a free chocolate and pillow spray which was a very nice touch.
Breakfast was nice too, full English breakfast and good quality food.
I would definitely stay here again.
4. November 2013
Rated 4,0 out of 5,0 by Spiffing Staff service
I love coming back to this hotel, because without exception the staff are extra special and make feel welcome.
I recommend Crown Plza to lots of people
3. November 2013
Rated 5,0 out of 5,0 by Candycandy Great Service
Excellent customer service, especially from Guillermina and Paula, they were really helpful with everything I requested.
31. Oktober 2013
Rated 5,0 out of 5,0 by Sunnyd06 Above and beyond
Brilliant place, just what we wanted and needed. Beds where really comfortable and the service was amazing. Would go again x
30. Oktober 2013
Rated 5,0 out of 5,0 by MrAlex Wowwwww
Amazing staff in this hotel. I was greeted by a friendly Porter and at the Lobby was a great surprise from the outside which looks a very buzzing environment with lots of happy people and also management walking around. Reception was smooth and very friendly team. Natisha, a trainee was such a doll to deal with and I felt like going back to her all the time but I did not. Room service was great and Glenn was very polite and professional. Everywhere I walked I was greeted by a friendly staff member and Concierge was also extremely helpful with their information and suggestions of where to eat. The manager from Brazil was just delightful to deal with and very professional on his approach. He always seemed busy but was giving assistance to many guests at the same time and with a great smile. It was interesting to watch everyone in the Lobby and great to see how air crew are handled and welcome. Well done!
29. Oktober 2013
Rated 5,0 out of 5,0 by Tjuk02 Excellent Transit Hotel
Arriving late at the hotel, we were welcomed by a nice lady who checked us in. The check-in was quick and she informed us about the facilities which we could use, when and where breakfast would be served and the check-out time. All my questions were answered without me to having ask for them. That is what I call service!
The room was very spacious, clean and modern. What I really liked about this room were the many power outlets that this room has. I usually have to use up to three or four to recharge my personal electronic devices. All my previous hotel rooms had only two and this room had five if I've counted them correctly. This has really increased my comfort as I don't have to unplug and plug in my other devices any more. The bed was a standard-size double bed and the pillows were very comfortable. The complimentary tea and coffee set had an more extensive choice than in other Crown Plaza hotels I've stayed at, which was of course very nice, even though I don't drink coffee.
The bathroom was standard-size with the usually toiletries what you would expect. I still hope that one day hotels in the west would also provide toothbrushes and toothpaste for free like almost every hotel in Asia. Especially if you are a transit passenger and don't have to bring your own toothpaste to the hotel, as that has to be placed in your hand carry and you are not allowed to take more than 100ml liquid with you.
After a good night rest I woke up for breakfast. As a transit passenger it was very nice that I could taste a typical English breakfast. The buffet had a lot to offer. The croissant was fresh and tasty. The same goes for the pancakes and the scrambled eggs. I've really enjoyed the English breakfast with those delicious sausage and hash brown. It was not too salt or too hard. It was just perfect. The choices are limited if you compare it to hotels in the same star rating in Asia, but it was very good for European standards.
We checked-out around 10am and we were helped by a very nice man. He thanks us numerous times for staying at Crown Plaza and he informed us about the bus service back to the airport. We waited for another 15 minutes before the bus arrived and it brought us back to the airport within 10 minutes. As our flight was leaving in the evening, we use the remaining time to explore London and we had a great time in London and of course at the Crown Plaza hotel. I would definitely stay here again and recommend it to others.
29. Oktober 2013
Rated 5,0 out of 5,0 by DBN1 Quiet despite 2,500 holiday children!
I was surprised to enter the lobby only to be surrounded by parents and their young headed in different directions - apparently I chose the night before a national holiday to travel. Bummer - but despite the reported >2,000 children [ and most were exceptionally well mannered] the hallways were quiet, the food service good, and the help from the staff made me feel as if I were their only concern.
29. Oktober 2013
Rated 5,0 out of 5,0 by Jacko5 excellent hotel
Highly recommend this hotel with great facilities and location, great staff and food.
Comp room upgrade to club lounge access, only down side if you are travelling with family is that you cannot sit in the club lounge after 1800 with children as alcoholic drinks are served (but you can sit in the hotels bar!!)
29. Oktober 2013
Rated 5,0 out of 5,0 by larryandregina Look No Furthere
Ideal Place for an overnight between flights at Heathrow. Easy to reach by HOPPA bus and each time we have stayed the night has been wonderful. Good food available at hotel and an extremely comfortable night's sleep. It is the only place we stay for an overnight at Heathrow.
29. Oktober 2013
Rated 5,0 out of 5,0 by Davet1612 Very comfortable hotel
The hotel is in a great location - the staff are great and very helpful, and the hotel is very comfortable.
27. Oktober 2013
Rated 3,0 out of 5,0 by Neurodoc Disappointing
I, and several other guests, waited 2 hours for the Shuttle bus to the hotel from Heathrow Terminal 5.
The "pub" at the hotel suited my purposes admirably, but the service was poor.
Questions at the reception desk were poorly answered.
26. Oktober 2013
Rated 5,0 out of 5,0 by jillypuma Overnight stay
Good value for an overnight stay with parking while away on holiday. Check-in by trainee receptionist (Daniel I think) was very good, polite and chatty young man. Room was spotlessly clean and well maintained. Bed very comfy with good quality bed linen. The complimentary "Thisworks" sleep kit was a great touch and much appreciated. Was nice to have a comfortable chair and a footstool to use. Unfortunately as I was feeling poorly I didn't use the pool etc but it looked well kept and not at all busy. I ate in the area where Starbucks is situated. Attentive staff. Food OK, but not great value for money but then I've come to expect this at airport hotels. I had the chicken skewers which were a little bland - just as well the salsa added taste. Had I been feeling better I may have ventured into the Indian restaurant - maybe next time. My parking ticket wouldn't let me out of the car park on my return from the airport but that was quickly and efficiently sorted by the staff member at the end of the intercom - service with a smile #even though I couldn't see him!#. As I didn't book directly I didn't get any IHG Rewards points which is a shame. Hoppa Bus to airport took around 15 mins. Would definitely recommend and would definitely return to the Crowne Plaza.
25. Oktober 2013
Rated 2,0 out of 5,0 by Bronte1 Friendly staff. Poor service
Parked the car ready for a stay on our return.
On our return the service in the bar in the afternoon was poor. They had a conference on but not enough staff to cope. In the evening we opted for the restaurant and were given vouchers, 3 courses + drink £25. But you can not pick from the normal menu, only a limited choice which you could get in the bar for the same price. Plus we had booked for 8pm but they had lost the booking so had to come back later. We went for the normal menu but after 2 courses we seemed to become invisible!!! Ended up having to go to the restaurant reception desk to get the bill.
The rooms were clean and comfortable but the soundproofing is the worst we have experienced at Heathrow. Love IHG Hotels and have stayed in many but this is towards the bottom of the list.
23. Oktober 2013
Rated 4,0 out of 5,0 by robita Great Service
Great service all around. The cleaning staff had a forgotten jacket to the front desk before I finished checking out. Friendly
21. Oktober 2013