Rated 4,3 out of 5 by 316
Rated 5,0 out of 5,0 by SA66 SA66
Very comfortable bed. Very good provisions ie. toiletries and tea/coffee with biscuits, chocs and bottle of water.
17. Dezember 2013
Rated 2,0 out of 5,0 by jjr84094 Nice property, poor housekeeping and staff
Arriving quite late in the evening, there was an incredibly loud ChristMass party taking place, such that the front desk representative and I had to scream at each other just to be heard!
When I was asked if I wanted 600 bonus points or a drink voucher, it was suggested that I should take the points as I could get a scotch and soda in the executive lounge. Unfortunately, when I arrived at the lounge, they told met hat they were about to close and had stopped serving alcohol over an hour ago!
Having called the day before to request some extra tea and milk in the room, as well as extra towels and bath soap, I was pretty annoyed to find that none of that was in the room. So I called housekeeping, who were quite efficient at getting some extra stuff sent up, but still, arriving late at night and needing to leave early in the morning, I really wasn't happy about waiting 20 minutes for housekeeping before I could have a shower and go to bed for 6 hours of sleep!
Breakfast was of a very high quality - food items were well stocked and hot, service was pretty poor as it took ages to get a coffee refill and some more OJ, but the food itself was excellent, so a very good start to the day.
Room itself was comfortable and well cleaned, would've been nice if they'd had the usual CP sleep aromatherapy kits in the room, but I guess this varies by location.
Overall it was perfectly adequate, and certainly given the incredibly low price was good value, but I don't think I'd intentionally return to this property if any of the comparable hotels around Heathrow are available.
17. Dezember 2013
Rated 5,0 out of 5,0 by David999999 Very friendly staff
Short stay but the staff where very good and helped me with a troubled suitcase lock. Thanks to Brian for this . The food was really nice and we loved the choices of steaks, fish and all the different ways to cook them . If I had to use one word it would be Brillant
12. Dezember 2013