Rated 4,3 out of 5 by 311
Rated 5,0 out of 5,0 by Xicanodem Warm room on a cold winter night
Early morning flight out, decided to stay at crowne plaza and happy we did. Great staff, good rooms, a charming bartender and place to recharge cellphones. Will stay here again and save time in the mornings!
8. Dezember 2013
Rated 4,0 out of 5,0 by MrsSEH Rewards membership not recognised
I chose this hotel as a stopover following a trip to New York but was disappointed with a few elements.
Firstly I was not recognised as a gold member, therefore nothing appeared to have been prepared in advance and had to point this out when the reception detailed the internet usage fee.
The room was clean and tidy, however was smaller than anticipated.
The room service was efficient, hot and nice however I was disappointed to find that the 'kids eat free' policy did not apply to room service. IHG should set some very clear guidelines around this as we find that quite often when travelling that every hotel makes it own rules up.
This was higher than I would normally pay for Crowne Plaza so was expecting to be blown away - this did not happen and I could have had exactly the same experience at the Holiday Inn.
Breakfast was good, the staff were very attentive and seemed to care that what you had met your requirements. They were a credit to the hotel and left me feeling a bit less disappointed before we left.
I was asked eventually if I would like a free drink, or 400 points. I chose points however was not given a voucher, I have emailed the hotel for this and have received no response.
As we arrived quite late from our flight we did not use any of the facilities other than breakfast and room service so I cannot comment on those.
7. Dezember 2013
Rated 5,0 out of 5,0 by tenderheart823 great value for service and accommodation quality
the staff were super friendly and willing to help with our questions and needs
Loved the room, excellent quality all round
5. Dezember 2013