Rated 4,5 out of 5 by 269
Rated 5,0 out of 5,0 by Leeora Enjoyable stay
Have just returned from 5 nights stay.
Had a great time in a lovely hotel, great location just opposite tube station.
Room was comfortable with two double beds. Nice bathroom extremely clean.
Many restaurants a minute away, a real haven in London.
Great value for money in a week of atrocious prices in most hotels.
Will certainly be back.
26. November 2013
Rated 5,0 out of 5,0 Perfect for group travel
I had the opportunity to bring a group of 17 people to this hotel-
All the way from booking to departure, the staff was very attentive and service minded.
25. November 2013
Rated 5,0 out of 5,0 by brian79 Such A Perfect Hotel in Town.Speechless
I stayed at this hotel a night .I upgraded to Superior Suite .I really had a great stay at this hotel.
Not only the room big,spacious and comfortable,the location also perfect right in the centre.The underground station just a short walk away.
The hotel staff are very friendly and helpful enough.They make me had a good stay also.
I definitely will be returning to this hotel again in Jan next year.
24. November 2013
Rated 5,0 out of 5,0 by samrina suberb
The room was so superb that we refused the upgrade to suite..Have been here every time in London, and looks like we will continue to be here.
21. November 2013
Rated 5,0 out of 5,0 by sands5992 Convenient location
Well located across the road from the tube station, uncrowded and quiet. Comfortable clean room, great breakfast.
19. November 2013
Rated 5,0 out of 5,0 by Jane48 Great Location
We always stay at the Crowne Plaza when we come to London. Staff are very welcoming and professional. Hotel is in a great location with Gloucester Street Station just across the road, making it easy and quick to travel to all attractions, shopping etc. Rooms are very clean and comfortable. Highly Recommend this Hotel.
16. November 2013
Rated 4,0 out of 5,0 by AusATC Overall a great place to stay in London
We had a very good 3 night stay at CP Kensington. The staff throughout the hotel (check-in, concierge, breakfast room and check-out) were most helpful and accommodating. The 2 story suite was a welcome surprise (as a Platinum IHG member).
On the negative side however, our room had a floodlight outside the window which meant the curtains needed to be drawn all the time it was on, and we could not see out at night. We were facing Cromwell Road on the first/second floor, but had no concern about traffic noise.
Also, compared with other Crowne Plaza and Holiday Inn hotels I have stayed in, the breakfast was "underwhelming". We mentioned a particular concern to the restaurant manager #we felt the bacon provided in the buffet was undercooked - and not just for our tastes#. Also the option for the chef to prepare something not offered in the buffet - eg an omelette - is not obviously available, but was provided on request. Finally, on 2 of the 3 days, we were not asked for our room number, so I don't know how the restaurant is managing the different room rates #breakfast included/not included#.
Overall, the stay was a good one, particularly the service of the staff in all areas. The location is very convenient, and if back in London, I would certainly have this hotel on my shortlist. Thank you.
14. November 2013
Rated 4,0 out of 5,0 by ykshow Almost good but something woring was experienced
My wife and I had a good stay.
Although the room faced at the Cromwell Road that was sometimes crowed by the commuter cars and buses,
it was very calm and we had good sleep and enjoyed.
But a drain of the washstand was not good, it was almost
We have a next stay plan on next February, we hope we will
experience no something wrong.
14. November 2013
Rated 5,0 out of 5,0 by cathy3416178 comfortable beds, fantastic location and great service but......
Waiting for a seat for breakfast not acceptable, and then . Waiting around with food going cold as only half breakfast items available at one time is very frustrating. Seems to be the norm at hotel chains now but not prepared to put up with it again, would definitely stay here again but on a room only basis and would breakfast elsewhere.
13. November 2013
Rated 5,0 out of 5,0 by Fishplate7 Well worth it!
Our family (2 adults + 2 boys 12 & 11) took a short holiday break in London. Main reason was a visit to see Chelsea play in Stamford Bridge but also visits to the Science Museum, the London Dungeons, Hamleys, Chinatown, etc. The hotel is perfectly located to these attractions and to access Oxford Street, Piccadilly, or out to Fulham Broadway, for Chelsea. The Natural History museum is 15 minutes walk from the Hotel; the Science Museum 20 minutes! The staff were both friendly and helpful. We were on the second floor, facing the garden, making it quiet! The room was fine, though it was just a bit small and had one small window which did not provide enough daylight. Otherwise it was clean and beds were firm and comfortable for me. Two queen size beds met our needs. Less than 2 minutes walk from Gloucester Road tube station. There are plenty of family orientated restaurants in the area. Overall we had a wonderful time and would return again!
13. November 2013
Rated 4,0 out of 5,0 by Alfieball Perfect!
Nice friendly, very helpful staff who ensure quality and service at all times.
10. November 2013
Rated 5,0 out of 5,0 by Bryan123 Excellent Service
From the moment we arrived, we received a great professional service. We arrived early several hours before check in, but the staff, especially the head concierge, Tony, made us feel welcomed. We were able to check in early and even had a complementary breakfast! He even assisted us with transportation arrangements for us. The hotel is conveniently located with easy access to pretty much anywhere with tube.
We plan to visit London again next month and will definitely stay at Crowne Plaza again.
Bryan from Maryland
7. November 2013
Rated 3,0 out of 5,0 by Howie7 Priority
Check in was a mess and we had reserved 3 rooms, we were not recognised as high priority members nor offered the usual benefits although we did ask and then received .
The room temperature was difficult to regulate and the air conditioning was noisy.
However the Hotel is well located and the staff were excellent
6. November 2013
Rated 5,0 out of 5,0 by RPBelli Very good formula club
Good location and very good formula club with lounge reserved all day for breakfast e daily break and newspaper
3. November 2013
Rated 5,0 out of 5,0 by Singh78 Superb high quality hotel within Central London
Really impressed by the hospitality offered by this hotel
no request was too big, they made sure we were looked after and the rooms were modern, luxurious and really comfortable. I will definitely be staying here again.
1. November 2013
Rated 5,0 out of 5,0 by skibnib great location
stayed here with my wife and two young children, so that we could visit natural history museum and science museum. excellent location just 5 minutes walk to natural history museum.
nice clean room which the kids loved. good breakfast and attentive staff. only let down was the quality of things in the mini bar(bells whiskey for one instead of a single malt) and the pillows were past their best, no bounce left in them.
1. November 2013
Rated 5,0 out of 5,0 by Emsie Spacious room and great food
Spacious, quiet family room
Friendly and helpful staff
Excellent food - breakfast buffet and evening meal at Umami restaurant.
Pillows were not the most comfortable, but request for additional duvet was fulfilled promptly.
Minibar still had the remains of food from the previous guest, but otherwise room cleanliness was adequate.
Check in and check out were uncomplicated, but felt room was a bit overpriced - but this is London!
Pleasant hotel facilities.
Great location, close to Gloucester Road tube station, Kensington Gardens, etc.
28. Oktober 2013
Rated 5,0 out of 5,0 by BigAl252525 Excellent hotel for business or pleasure
I have stayed here many times both for business and a few times with my family for a London break. Excellent location, good size rooms that are well-appointed, quality breakfast with lots of choice and a decent bar. Service always efficient and friendly without being obtrusive.
26. Oktober 2013
Rated 5,0 out of 5,0 by Johnd555 Excellent Room and Service
My wife and I spent eight nights in a Club suite, in October. The room was spacious and well maintained, although the bathroom was slightly on the small side. A small kitchen was provided but was not used. The room faced onto a garden at the back of the hotel; thus, there was very little street noise. We would recommend trying to obtain rooms on the garden side of the hotel. There was very little noise from the adjacent rooms and only minor noise from the corridor. Service at the front desk was acceptably prompt, and the staff was polite and helpful. The restaurant service was very good although the menu was somewhat limited. The location of the hotel was excellent, being close to the museum area and just around the corner from a subway station. Overall, we had an enjoyable stay at the hotel and would recommend this site to other visitors to London.
24. Oktober 2013
Rated 4,0 out of 5,0 by Lovelife Very nice break
We stayed at the Crowne Plaza as a surprise for my sister's 40th birthday. We stayed for one night and the hotel were very accommodating. We had asked for a quiet room and they put us overlooking the garden, so we were very pleased. The consierge was very helpful and we had everything we needed. We used the private lounge which was great for breakfast to be away for the crowds, but to be honest the restaurant area was large and very pleasant so I wouldn't worry about using the private area in future. This is the perfect location if you want to explore the museums. We had a really busy itinerary so only managed to dash through the Natural History Museum but the area is very pleasant to explore. Kensington High Street is a few minutes walk and there are shops and restaurants all around. We had a lovely stay and I would use the hotel again. It's a good spot for the Albert Hall etc, but a bit far out from the other sites, although the tube station is just across the road, so you can get about during the day and have a bit of peace and quiet at night!
23. Oktober 2013
Rated 4,0 out of 5,0 by chiakipenguin Great location
Only 1-2 min walk to Gloucester Road tube station, 1 min to a bank branch, 1 min to a supermarket Waitrose - it was really convenient to move in/around London.
We stayed 4 nights, so we had some luggage, but a problem was the room did not have enough drawers. I used my suitcase as a part of storage space during the stay.
Breakfast was OK.
23. Oktober 2013
Rated 5,0 out of 5,0 by Duane69 Great Location
Lovely quiet room. I slept better than I do at home!
Perfect location for seeing London.
We will be back!
19. Oktober 2013
Rated 5,0 out of 5,0 by beanieboo very freindly staff
Arrived late and tired but staff so friendly nothing too much trouble. Very quick to check in GREAT room very comfy bed. Very nice breakfast apart from toast always soggy wherever you stay (why is that?). would stay again great value for money.
18. Oktober 2013
Rated 4,0 out of 5,0 by Jenfergb No ice machine
My experience was overall good. The only things that could be improved is make ice available to customers without going thru room service and to educate the concierge on something other than the Big Bus tours he was trying to sell.
14. Oktober 2013
Rated 4,0 out of 5,0 Nice hotel with lovely garden view & great location
I was provided with a garden view room on the third floor.
The garden view was very nice & lovley. Room was clean & comfortable though the bed for two was a bit small.
Staff was helpful and the best advantage for the hotel is its location, it is just two minutes walk from the Gloucester underground station.
8. Oktober 2013
Rated 5,0 out of 5,0 by Stephan64 Quiet and close to the City - Center
Near to the tube station and therefore a quick ride away from all the London highlights. Very friendly staff, good choice of food at the breakfast buffet. Very quiet rooms on the courtyard side. In a 5 minutes walking distance you find a lot of cafes, restaurants or pubs.
6. Oktober 2013
Rated 4,0 out of 5,0 by Trisha1 Quiet and convenient location
Thanks for a comfortable stay and great service we as a family had a great time in our suite recommended for a family.
6. Oktober 2013
Rated 4,0 out of 5,0 by JLG2013 Stay 9/27-9/30
My visit I checked in 9/27 and checked out 9/30. Overall Very good stay. Great location near Glocester Underground and great pubs and diners. The front desk staff was very nice and friendly.. Checkout was smooth, although I had purchased 2 days for breakfast, we did not use the second day and they took it off bill.For the money it was nice, the only complaints I have are when we checked in, one of the Concierages was rude to my friend when one of the bell hops told us to move our bags somewhere and the Concierage yelled at her. Also, when we were checking out, the Concierage on duty 9/30, we asked for taxi and it took a long time, every time one would come up, he said not yours. Finally we went outside and got one ourselves, time was running close for our flight. Also, no complimentary water. For being an IHG Rewaerds member.
I would definitely stay here again
4. Oktober 2013
Rated 4,0 out of 5,0 by 3105 excelent loction, good staff
The hotel is just at the underground station, many shop, cafés and restaurants nearby. Altouhg Cromwell road is very busy, the windows are really sound-proof (but very dirty - n a hotel of this price the must be cleaned more often, I think). Very helpfull staff, nice lounge and restaurant ambience, the room need some renovation.
3. Oktober 2013
Rated 5,0 out of 5,0 by MrCle Great discovery
Fantastic hotel! I use to choose this area when I go to London and I didn't know this one. From now on, I will go to Crowne Plaza.
30. September 2013