Rated 4,5 out of 5 by 269
Rated 4,0 out of 5,0 by Airamanna58 Perfect but a complain!
As a regular Crowne Plaza customer, not only at London Kensington where I have been many times, I know very well what are the style and the features of this brand which is my favourite all over the world. Its perfect location and the kindness of the staff, who recognize me and my family, are the main reasons of my choice.
However this time I have to complain about the club breakfast service.
I usually choose the Club formula to have a quite and relaxing place where having my breakfast in the morning and relaxing in the afternoon after a day in London. This time the breakfast service wasn't as good as usual. Well to tell the truth the first and the last days of my stayng(Tuesday the 9th and Sunday the 15th) it was perfect but the other days was really poor. Tables not ready or not properly laid, a cold Cappuccino which wasn't really a cappuccino but something very different while it was perfect in the two days when different waiter and waitress were there.
In addition we had to ask for everything more than once and we had to wait long time.
Probably only one waiter attending the club in the morning is not enough or may be the one who was there for most of my stay wasn't as capable as the others, I don't know.
Anyway this my only complain all the rest was as good as usual.
18. Dezember 2013
Rated 5,0 out of 5,0 by Tammy29 Perfect location and great service
We were visiting my daughter who was studying in London for the Fall semester. We liked the location as it was near her school and the reviews were good. We arrived on November 26 and we were able to check in early, which was wonderful after a long flight from the US. Our room was quite comfortable. Every staff member we encountered was beyond helpful and friendly. The concierge recommended a nice restaurant for our group to have dinner. They also helped us find the best way to get to Heathrow for an early flight. The bar is a very comfortable place to end the day with a cocktail. The hotel is located close to the Tube, which makes getting around easy. We loved our stay in London and loved Crown Plaza.
7. Dezember 2013
Rated 5,0 out of 5,0 by dror19 GReat servica good stafe
very good hotel we like the location the room the garden the bar
7. Dezember 2013