Rated 4,4 out of 5 by 374
Rated 5,0 out of 5,0 by FrostyFBNC Luxurious Hotel Two Blocks from Buckingham Palace
I cannot say enough about the concierge staff. Binoy, the Head Concierge, and his entire team extended to me expertise and the utmost courtesy in planning for my vacation. We exchanged more than fifty emails to make sure that everything was set in place prior to our arrival. While no stay can be absolutely perfect (there was a minor issue with housekeeping ignoring a "do not disturb" sign), Binoy, Frederic, and the whole concierge team displayed excellent knowledge and the ability to make sound recommendations for my rather extensive plans. We had show tickets, massages at Spa51, and tickets to a local Premiere League Match all waiting at the desk upon our arrival. It was a wonderful experience and I cannot express enough appreciation for their assistance. The breakfast buffet was delicious, with a wide variety of options and the location near St. Jame's Park Underground Station was excellent for fast, centralized access around London. It is not cheap, especially for an American on the current dollar/pound exchange rate. But, in this case, I certainly got what I paid for: First Class. I will certainly place this hotel in high consideration if my travels return me to London in the future.
7. November 2013
Rated 5,0 out of 5,0 by dopey69 Ambience & Friendly Staff
From the greeting from the doorman on our arrival to our departure it enhanced our weekend experience. I realise that everyone has differing standards & expectations. However, my wife & I could not find fault with our stay. We would include staff & food at Bank restaurant. Thanks to all
7. November 2013
Rated 5,0 out of 5,0 Very comfortable and nice hotel with outstanding staff
This is an excellent hotel in a very nice location (walking distance to some of London's attractions like Buckingham Palace, Big Ben, ...#
The staff were exceptionally helpful and friendly including front desk, bar and breakfast.
I wish to commend the young lady at the desk who managed straightforwardly to find another room for us as we were not satisfied with the one we checked in first. #unfortunately I don't remember the ladie's name, it was a young trainee on Friday morning, november 1st)
We look forward to our return!
7. November 2013
Rated 5,0 out of 5,0 by Stu66 Consistently Excellent
Whenever we are in London, we stay at the Crowne Plaza St James' and we are always delighted by the experience. I have stayed in a number of 4/5 star hotels in central London on business and the Crowne Plaza is easily the best value. The quiet yet central location, genuine pleasantness of the staff and quality of the facilities make it the default choice for us. Other London hotels give you an anodyne, conveyor belt experience that makes you feel that you are a vistor being 'processed' rather than a valued guest. To use the dread phrase- the Crowne Plaza 'ticks all of the boxes'...
7. November 2013
Rated 5,0 out of 5,0 by pembsisbest A wonderful time
Delightful staff met us at the front door, took our case and directed us to reception. Booked in by ladies on reception who were happy to help us. Our room was very suitable with space to move. The location of the hotel was perfect for the Victoria Theatre and sightseeing. We ate in the Bank Restaurant and the service was superb. We both so enjoyed our little break at this elegant hotel and we would wish to repeat if possible.
6. November 2013
Rated 5,0 out of 5,0 by Tajay Great Experience
It was my first stay at Crown Plaza and experience was great. I have decided to use it during my every travel to London.
I became member of IHG Rewards Club this time only and number is 211351761.
Not sure if the attendant did his job as was seen very careless in taking the details and info.
5. November 2013
Rated 5,0 out of 5,0 by Debk7 Comfort, character and charm
This is a really lovely London hotel with unfailingly attentive, friendly staff and a good breakfast. Particularly liked the addition of the Indian dishes which complemented the breakfast buffet. Our room had an unprepossessing view of scaffolding but the room was fine so no complaints. The public areas are welcoming and beautifully furnished and decorated. We loved our stay and hope to return.
2. November 2013
Rated 5,0 out of 5,0 by GrandpaT Beautiful old building and lovely staff
Excellent location near Buckingham Palace, lovely old building which has not been spoilt, good to see the fountain in the courtyard is being carefully renovated. I think our room was a Superior Classic, it was spacious with big windows and traditional furnishings which we liked. I was with my elderly father and the staff in the Bistro were exceptionally helpful and friendly to us (unusual for Central London) - and breakfast was very good, again with nice staff giving a personal service. Live piano music in bar much appreciated. Shame we only had one night, will definitely return.
29. Oktober 2013
Rated 5,0 out of 5,0 by AAAM THE place to stay in London.
This hotel is one of the best hotels I've been to globally. Very well managed, staff are professional, rooms are well appointed with great amenities. The location is superb with the tube just 2min walk (St.James park station) . Also, the in-room dining food is excellent.
29. Oktober 2013
Rated 3,0 out of 5,0 by Frenchcustomer Hotel which the price is not justified.
Horrible view on a wall through the Windows !
We hear all the noises of the nearby room!
29. Oktober 2013
Rated 5,0 out of 5,0 by LouietheCaterer Best Crown Plaza in the World
This hotel is truly a GEM.
I can't say enough about the Staff (Fred at Concierge), including Concierge, front desk, and Restaurants.
The new rooms are state of the art.
Historic building faithfully restored.
Restaurants perfect for food, service, and value. (I am a DC Caterer)
The location is right next to Buckingham Palace and near two Undergrounds.
The concierge staff, especially FRED, are knowledgeable and friendly.
I can't compliment this property and staff enough.
28. Oktober 2013
Rated 3,0 out of 5,0 by Disappointed7 Hotel Needs updating
Was very disappointed with this visit. The Hotel was experiencing internet issues the entire stay and they were not resolved.
The rooms were very old and outdated. Had broken furniture and broken lids on the toilet tank covers. Understanding that this hotel is a TAJ property, it definitely does not reach the standards that most people have for a Crowne Plaza experience.
28. Oktober 2013
Rated 5,0 out of 5,0 by Duckygrant Very comfortable and quiet. Great location.
This hotel was excellent! Very comfortable and quiet. Great location.
27. Oktober 2013
Rated 4,0 out of 5,0 by Mik55Jon Nice Hotel, Great Location
This is a very nice hotel, set in a lovely building and in a great location ...... walking distance to many of London's attractions including Buckingham Palace, Big Ben, Westminster Abbey and the Houses of Parliament.
Our room was a little on the small side and the included WiFi is slow (and was out of action for nearly two days during our stay).
25. Oktober 2013
Rated 5,0 out of 5,0 by Carus68 Made a wonderful weekend in London extra special
Made us feel special and had a lovely stay. Only downside was no Internet access and I wanted to Facebook my mum and friends from hotel.
24. Oktober 2013
Rated 5,0 out of 5,0 by Loulou91 Great experience
Went to St.James crowne plaza for one night and could not be happier with how it turned out. Amazing service from the front door and throughout the rest of our stay. We were upgraded to a lovely deluxe room with drinks as a compliment from the hotel as it was my birthday that night, which was the whole reason we went. Beds were amazing, best nights sleep me and my boyfriend have had in a while. Had breakfast brought up to us in the morning, everything we needed or even wanted was catered for. Sad to leave though, will definitely return again at some point. A really nice birthday getaway.
23. Oktober 2013
Rated 5,0 out of 5,0 by yorkie48 Excellent hotel and location
Stayed here for a weekend break away in London and what an excellent choice, location was fantastic so close to all the major attractions (too many to list but all within walking distance).
The room was modern and comfortable and the bathroom was excellent. There was no noise from outside and the bed was so comfortable that an excellent nights sleep was had by both of us. The bars in the hotel and the outside courtyard were great for relaxing in the sun with a cocktail. Definitely would return here for our next London Break.
22. Oktober 2013
Rated 3,0 out of 5,0 by ChesterDraws Ok hotel, great food
I stayed for four nights on a business trip. When staying away from home, you want a place where you can feel comfortable in the evening and do some work. While nicely decorated, I found my room really small and cramped. My desk was tight against the bed and there was no space for my suitcase.
The internal facing window looked into an internal light well that hadn't been tidied in years.
The hotel is nicely decorated in most places, but the stair well outside my room can't have been decorated in the past twenty years. Seriously. Look at my picture and you'll see what I mean.
Maybe I just got a bad room in a dodgy part of the hotel?
The saving grace for this hotel is the food. Every meal I had was good. Room service was fast and always very pleasant staff. The sea bream that I had in the restaurant was exceptional. At £52 for the fish, house salad, sticky toffee pudding and a glass of wine, it wasn't cheap. Nevertheless, it was still good value as the food warranted that price. It was awesome.
I am going to give the place another try in a couple of weeks time. It will either become a regular place for me to stay, or It'll be on my avoid list. Not sure which way this will go...
21. Oktober 2013
Rated 5,0 out of 5,0 by Harleyman59 Location Location Location
The Crowne Plaza St. James is within walking distance to many of the historic landmarks of London. Located between Buckingham Palace and Westminster Abbey. Right in the middle of all the action but on a quiet side street. Close to both Victoria station and the St James tube stops. We had adjoining rooms, that were at the end of the hall, with a seperate door allowing us to have a two room suite. From the doormen, concierge and front desk everyone is intent on you enjoying your stay. I will definetly stay here again next time in London.
21. Oktober 2013
Rated 5,0 out of 5,0 by Dazler1 Excellent hotel for any occassion
We celebrated our 30th Wedding Anniversary with a visit to London a London Theatre to see The Phantom of the Opera and combined this with a stay over at the Crowne Plaza Hotel.
On our arrival we were immediately greeted by the doorman who took care of our suitcases and arranged the valet parking with the hotel concierge. Checking in was a pleasure too as the staff at the reception desk were very efficient and friendly, we were immediately upgraded to an Executive Suite which given our occasion was an added bonus. The room was very clean, large with a very comfortable bed along with all the facilities you would expect in a suite.
The hotel has a choice of restaurants and bars to unwind at the end of a long sight seeing day in the city and as in our case to start the evening before our trip to the Theatre which we enjoyed immensely.
The Breakfast experience also lives up to the hotels impeccable standards, again the staff were very polite, professional and accommodating, it is a buffet style breakfast of both hot and cold food and the choice provided was excellent.
We made the right choice by staying here and the staff and the Hotel experience made our Wedding Anniversary very special and something to remember it by.
We will certainly stay at the Crowne Plaza Hotel again and we would recommend this hotel as a place to add to your list of hotels to stay in London.
21. Oktober 2013
Rated 1,0 out of 5,0 by endak Construction Site!!
Spent two terrible nights in this hotel. Was originally booked onto 4th floor but ended up in Room 767 with a 24 hours a day construction site outside the window.
Upon checking in my passport was demanded and I was advised that as I wasnt a UK resident that they needed info from it. I wasnt told what info was taken from it nor was I advised upon check out that it would be deleted to modern security standards! On tuesday morning within a 15 minute period I received unexpected visits into my room from a chamermaid, an air conditioning technician and a chambermaid supervisor!!!
Finally the malodour over the 3 days I was in the hotel which was noticeable in the lift lobby areas on ground and seventh floors was outrageous! I was advised that it was being attended to!!
I have advised my company that I dont want to stay there ever again and we wont speak about the queues for breakfast which wasnt up to much either!!!
19. Oktober 2013
Rated 5,0 out of 5,0 by Rick38 Exceptional customer service
In these days of frequent customer DIS-service it was a pleasure to have someone listen to me and actually try to correct a problem.
Management stepped up to the plate and did the right thing. Crowne Plaza is now on the top of our list.
18. Oktober 2013
Rated 5,0 out of 5,0 by MaryaD Love this hotel <3
Got a room for weekend at reduced rate. Loved this hotel.
From the top hat-wearing doorman, to concierge to little touches in the room including aromatherapy spray for better sleep(!) & free water. Location was excellent for me too.
Had an excellent reception & being early kept my bags with concierge who sorted it out while we went out.
I would especially like to thank Babs the trainee who was there at my check-in & check-out & her colleague whos name starts with J (Jida, Jip?). & I was upgraded on my room
Any request was dealt with promptly, effeciently & very politely with a smile.
I was stuck in ameeting then in traffic coming back to check out from hotel, so phoned up: receptionist very polite, asked what time I thought I would be checking out & made no fuss of the matter. On arriving 2 hours late, everyone was extremely pleasant, nothing was mentioned, it was as if i was checking out on time ( no knowing/glaring looks u sometimes get in lesser hotels!)
& receptionist asked me about my stay & was very polite & pleasant throughout. Carpets in corridors slightly worn compared to rest of hotel But dont let that put u off rooms are really nice esp. if they overlook the courtyard.
16. Oktober 2013
Rated 5,0 out of 5,0 by DCMC Great Service
Our month long travel in Europe began in London at the Crowne Plaza St James... We compared all of our hotels to Crowne Plaza and each time, Crowne Plaza was the superior.. Facilities, rooms, staff all a notch or two above the rest. Thanks for a wonderful holiday experience.
14. Oktober 2013
Rated 5,0 out of 5,0 by Paula125 The best experience
Our daughter booked us in the Crowne Plaza for a Anniversary treat. We were so impressed with the Crowne Plaza it's a beautiful traditional hotel which on first impression is luxury! It didn't disappoint from the very charming staff to the beautiful decor and cleanliness of the hotel room. We were treated as special guests from the moment we arrived to leaving. We have stayed in many hotels and I have to say its the first time I will give a 5* as I always say there is room for improvement, but our stay was faultless. We ate in the restaurant on Saturday evening and were served by Marcel who again treated us like we were VIP's, she was attentive but not invasive and the meal & wine were delightful. Our daughter also arranged a surprise bottle of bubbly to our room after we returned from the Theatre which again left us feeling very special as it wasn't just a bottle it was presented with cake and chocolates as well a a 'Chocolate message' the perfect end to the evening. Breakfast the next morning was the same a great choice and well presented. The whole experience of your hotel has left us with very happy memories of our 24th Wedding Anniversary thanks to you all.
9. Oktober 2013
Rated 5,0 out of 5,0 by TomSF high calibre and excellent value in the heart of London
Spacious, gracious suites / rooms in an unbeatable location steps from BP. Staff is excellent and well trained. Price could not be beat and best value for money that we have experienced in London.
9. Oktober 2013
Rated 1,0 out of 5,0 by Barb148 Really disappointed in our stay
We were truly looking forward to staying at this Crowne Plaza in London after spending 12 days on a cruise ship. While checking in the front desk clerk said we have a fantastic room. We entered our room, the temperature had to be close to 90, the view was in the back of the hotel facing construction of a building next door , starting at 7 am each morning.The maintenance man said he would bring us a converter to avoid any blow out of appliances, hair dryer etc. He never did come back with the converter and the air conditioning was never properly adjusted to our comfort level.
When we checked out and were asked about our stay and how it was, I stated not good at all and we were unhappy. She never acknowledged our upsetness, preparing our bill asking for immediate payment. It's as though she never heard me! Not one person took any time to find out why we were unhappy. My husband and I walked out of the hotel and both said we would never recommend it and never to back. We spent "top dollar" on the room, as well.
8. Oktober 2013
Rated 2,0 out of 5,0 by Lene118 Not as expected
We had our rooom two hours late and where only offered a cup of coffee. The room waa in a very old part of the hotel. Others came in later and got there room before.
8. Oktober 2013
Rated 5,0 out of 5,0 by Dannoyyz Above and beyond
I would like to thank the staff for always going above and beyond,
From check in to check out they always excel with every request.
Thanks for all your help for making this 50th birthday party such a success!
Looking for forward to my next visit to London again next year and will look no further then the St-James for my choice if accommodations !
6. Oktober 2013
Rated 4,0 out of 5,0 by Disco73 Great customer service but additional bed very uncomfortable
The staff were very friendly, this is a great location for visiting London. We had 3rd person in put up bed, this was VERY uncomfortable, we had paid additional money for the extra bed the mattress was so thin it was better to move it to the floor. This lowered our experience of the hotel. would not recommend requesting an additional bed in a room if you want to get a good nights sleep.
Breakfast very nice - but only if you get into the main breakfast room, if no room they move you to the Hamptons Bar area, which is very much fend for yourselves! After one morning experience of this, the whole party agreed if no room in the breakfast room then we would wait in reception area until table free, luckily this did not happen as available.
Did not use the restaurants or bar so can not comment on these.
Unsure about the awful smell around the lift area?? perhaps this needed looking into?
5. Oktober 2013