Rated 2,0 out of 5,0 by clarabelle1 The service needs improvements
After checking in we received a room with no safe. This was odd being that I am an International traveler from the US and a priority club member. They proceeded to tell me that I could keep my cash and passport downstairs!? Maybe it's just me but, I have traveled all over the world and I have never been told to come downstairs and put my money and passport in some random safe!! The concierge gentlemen were the most accommodating more so than anyone else at this hotel. I was upgraded with the help of the concierge guy only because I had to call downstairs after being placed in a room that had work going next door very loud. Overall, I really don't see the need to be a priority club member. I see no additional benefits- the room prices are not much lower from regular prices and the room that you receive as a member is usually very basic.
20. Mai 2013
Rated 3,0 out of 5,0 by GracePH Helpful staff
Checking and out a breeze. Staff helpful and accommodating. Room service average. £5 tray charge excessive.
19. Mai 2013
Rated 4,0 out of 5,0 by Kryzys Good hotel
Liked this hotel - Staff very friendly, food - good, room - comfy.
Very slow Wi-fi (or you have to pay) is the biggest disadvantage
15. Mai 2013
Rated 5,0 out of 5,0 by JulieDut High quality at a very reasonable price
Very good waterside room with top quality facilities and helpful, friendly staff. I cannot fault the hotel and would certainly stay again if returning to Docklands area.
10. Mai 2013
Rated 3,0 out of 5,0 by lou1978 ok if you dont eat!
i stayed for a long weekend for my birthday weekend and my partner running the marathon.
the hotel wasnt busy, ad i used the leisure facitlities, which were as expected from a hotel.
the room key regularly stopped working, which resulted in several trips up and down in the lift to sort out, which isnt what you want when you have just come in from a long day out! (this happened each time we went out)
the resteraunt was so slow! the night before the marathon, and as such an important meal for my partner., we waited 3 hours for food from presenting to resteraunt staff. at no point were we told there would be such a long wait, if we were we would have ate elsewhere.
there were three tables occupied in the resteraunt so still dont understand why there wass such a delay. staff stried there best to placate us and chat while we were waiting, but still totally unacceptable and will not use for marathon next year
3. Mai 2013
Rated 4,0 out of 5,0 by Sue2908 Helpful despite being busy
We stayed the weekend of the London Marathon with my teenage daughter. On arrival the check in was busy but the staff were pleasant and polite. The room was comfortable and clean. Breakfast was good and again the staff were polite and helpful. Car park on site and we were able to leave the car on site even though we had checked out. All in all a pleasant stay and would definitely stay again and recommend.
The leisure pool was a welcome relief after a day in the capital and despite the hotel being busy was almost empty
28. April 2013
Rated 4,0 out of 5,0 by ladyG room nice and quiet
everything was nice and lovely, enjoyed the whole weekend and everything worked out prefect no problem.
26. April 2013
Rated 5,0 out of 5,0 by Smart1 Friendly and helpful staff.
Great hotel in a super location. The service is outstanding and the staff friendly and helpful.
20. April 2013