Rated 3,6 out of 5 by 88
Rated 5,0 out of 5,0 by gemb Un Gran Hotel
Esta muy bien ubicado, gran servicio y ademas un hotel muy bonito.
2. Juli 2014
Rated 4,0 out of 5,0 by ammadi Nice and clean
Everything was great except wifi is very poor. It's far from metro. I stayed here because I had a conference in the world trade centre attached to the hotel.
30. Juni 2014
Rated 2,0 out of 5,0 by Upgrades Watch our for being upgraded there are hidden charges
I checked in late on Sunday, waited 15 minutes, being totally ignored and was then told I'd been upgraded to the club rooms!!!!
So over I went, checked in quickly, got to my room and found I had 2 beds instead of the 1 I'd requested. However it's now gone midnight, so I gave up and went to bed.
Nice letter the next day, telling me that I'd been upgraded and to use the club facilities???
Big surprise when they then charged me?
On discussing with the receptionist, 15 minutes and 2 phone calls later no result. "Our TOP MANAGEMENT" will be here tomorrow, give me your number and they will call you.
As expected 5 days later and the phone hasn't rung.
I have to admit the service ethic is appalling, the letter inviting me to the Club lounge is misleading and factually incorrect, you should at least say there is a charge.
The ability for the staff to take ownership is completely missing and they just fob you off with responses such as, "the letter is used for all clients" It still doesn't make it right?
So in summary, thanks for the room upgrade, it was a nice surprise, every other Crowne Plaza that I've stayed at gives you access to the Club lounge free of charge. But lesson learned, never trust what is says on the letter, ask first.
30. Juni 2014