Rated 3,7 out of 5 by 99
Rated 5,0 out of 5,0 by Sam_O Excellent service and amenities
We thoroughly enjoyed our 8 night stay at this hotel and were very well looked after. The desk staff were helpful and accommodating and the Club rooms luxurious. The location was convenient with 2 Metro stations within 10 minutes walking distance. It is then a short distance to the centre of Moscow (Red Square etc). Breakfast was well stocked and varied and the staff very attentive. Couldn't be faulted. Thank you!
26. August 2014
Rated 3,0 out of 5,0 by JF80 Comfortable bed but poor attitude
This is the 3rd times I was staying in Crowne Plaza World Trade Center Moscow. My recent stay was really create me with inconvenience on the staff attitude and breakfast matter. I book a room for 2 persons and 2 breakfast. When I check-in, I was told I do not have breakfast and if require I will need to top up RUB1400 per person. Since we have 2 persons for breakfast, I stay a night without breakfast because it will not allow me to cancel otherwise there will be penalty charge. Spoke to the manager on duty but not even want to spent time to entertain me at that time. Not even suggest me any solution. Finally, I suggested to her that possible to change my reservation to one night and subsequent night i will make another reservation. Yes, it did and I make my new reservation for 7 nights with breakfast for 2. I confirmed with the front desk and it was with breakfast for 2. The next day when I go for breakfast, I was told I do not entitle for breakfast because my reservation is without breakfast and if I need I need to pay RUB2800 for 2 persons. Spent more than 2 hours in total with the duty manager and finally they told it is their system issue and allow me to breakfast as I book with breakfast for 2 persons. Initially, was not even want to help. Subsequent day, I went again for breakfast and I was told it was only for 1 person and if 2 persons, I will need to top up RUB1400. I was really crazy with all these staff. It took approx 20 minutes to solve by me asking the staff to call your manager. And I was rushing for my meeting at that point of time. And finally they confirm the breakfast is for 2 persons. It was really a nightmare to speak with them as they not really want to help and entertain foreigner like me who only can speak with them on English. As long as I don't speak to their front desk or staff at breakfast it is a relieve for me. Only thing I feel it can be improve is the staff service and the willingness to help. I don't feel improvement even after this is my 3rd stayed. Hope the management really help to look into this and improve the staff service as it is very critical for customer to have a comfort and friendly stay. By the way, I am Platinum member and it not even greet me and I feel I am just normal members like others. However, the room condition is good. Thanks.
13. August 2014
Rated 5,0 out of 5,0 by Taty_79 Cosy ambiance
I really enjoyed my stay here. Very cosy and clean room. Smiley and helpful staff at the reception and amazing clock in the large comfy lobby! peacock on the top of the clock starts to sing and flap it's wings every hour - I even took a video. I will definitely stay again ih this hotel.
8. August 2014