Rated 4,0 out of 5 by 110
Rated 5,0 out of 5,0 by Junior44113 Excellent Experience
I had an excellent experience at the Crowne Plaza in Natick, MA. The staff provided great service from check-in to check-out. The housekeeping staff was very friendly and provided a clean and orderly room for me to come baack to each day. The shuttle drivers were great back and forth from MEDITECH and were willing to drive anywhere close to the hotel if needed. The room furnishings were in good shape and the I felt I had enough space to be comfortable during my 6 night stay. I only wish I would have had a refrigerator in the room to store drinks and leftovers during my extended stay. I ate at the onsite restaurant, The Pantry, twice. The food was good, well-priced, and the staff was great. There is plenty to do close to the hotel, including the Natick Mall, movie theater, various food options, and other shopping options. The hotel decor is ecletic, but not over-the-top. I would definitely recommend staying here, and I will stay here again if I have to come back again for work.
27. November 2013
Rated 2,0 out of 5,0 by jkacct3 dirty sheets this stay
i have stayed here before and i have been very pleased. this time however, the sheets were dirty with a crusty substance. i called the front desk and told them. they apologized and said they would send someone up right away to change them. it was 9pm now. i waited 1/2 hour and called the front desk again. about 15 minutes later somone from housekeeping came and changed my sheets. first of all, it was disgusting that i had dirty sheets. second, i was not happy that i had to wait 45 minutes to get clean sheets. then i received my bill and they did not take anything off my bill for this.
24. November 2013
Rated 1,0 out of 5,0 by 908098029384092384092384 No instruction
I called to ask if there was a shuttle from the airport. they said no. and offered no help on explaining the logan express bus.. so after spending 99 dollars on a cab I was at the airport.
Not to mention the shuttle never picked me up from the mall across the street.. I had to walk back after calling twice.
22. November 2013
Rated 5,0 out of 5,0 by lgrNH Pretty room
The room was pretty and the room service dinner was delicious: grilled cheese, tomato soup and a salad. The 5th floor has microwaves and fridges, but none of the other floors seem to have them, which is a little weird, but whatever. Tiny cleanliness issues (hair in the drain), but overall was lovely. Slept very well. Thank you! :)
20. November 2013
Rated 5,0 out of 5,0 by PLG1 I was on the fence when we pulled up...
But you do have to take into consideration that this property is on a main road and surrounded by shopping centers. Once we got inside it was lovely! Many reviews on this site complained about the hotel being dirty or the restaurant being lame-I had no issues at all.
My daughter and I arrived on a Friday night-the purpose of our trip was a night away and Christmas shopping. We checked right in, called down for a hotel shuttle, and went over to the mall (which is fantastic, btw) for a couple hours, called for a shuttle back and it was there within minutes.
The hotel wasn't noisy, our tv worked fine, the bathroom was clean-we had a great night's sleep. Breakfast the next morning was delicious and quick-we checked out very quickly, the front desk person offered us water before we left and we went off to shop!
For the price, it was perfect for what we were looking for. We will go back.
19. November 2013
Rated 5,0 out of 5,0 by Daymilk Always an excellent stay
The Crowne "The Verve" in Natick is my "home away from home" at least 8 times a year, flying in from France for 3-5 days at a time. From the front desk welcome, to the awesome Bose sound system throughout the lobby, to the comfortable rooms, to the fitness center, the hotel bar and lounge... everything just works well together at the Verve and makes the stay enjoyable. Attention to small details, courteous staff, nice rooms, convenient location. What else could you ask for ? Melanie and her team at the front desk make you feel welcome and taken care of throughout your stay.
18. November 2013
Rated 3,0 out of 5,0 by AGMom Not worth the price!
Granted we booked last minute, so we probably paid more. My daughter wanted the American Girl doll exerience, and we could only do it that night!
The American girl doll experience was done well. The American Girl doll bed was adorable and came with a pillow and blanket. The cookies and milk were a nice touch as well.
The room was not worth the money we paid! The carpet was very old and the room smelled like mildew! The bathroom looked like it was in the middle of an upgrade. New granite vanity and shelves. The rest of the bathroom looked old.
The staff was very helpful and polite. We ordered room service. Very easy ordering and very quick with our order. The continental breakfast was good and the wait staff was nice.
We did have a pleasant stay, but I couldn't recommend the hotel at this time.
17. November 2013
Rated 5,0 out of 5,0 by studlee boston visit
everything was super great / location was pretty jammed up with traffic (only negative thing)
15. November 2013