Rated 4,2 out of 5 by 776
Rated 4,0 out of 5,0 by Chris1966 Excellent location
Fantastic hotel in a great location. Staff were professional and polite. We stayed on the 45th floor, so no street noise. Hotel food and drink is rather expensive, but can only be expected considering where it is. Overall very happy with our stay and would recommend this hotel to any visitors.
5. Dezember 2013
Rated 3,0 out of 5,0 by Hummer59 Changed in style
Great location in Time S and it close to everything!
Must say the hotel has changed. I stayed here 4 years ago and today the hotel has decline in luxury and the memorable experience.
Earlier there was a complimentary bar at 46:th level where we could have a bagel with coffee or a yoghourt in the morning together with a great view over the city.
I am a Gold Elite member and I did not got any upgrade of the room.
3. Dezember 2013
Rated 3,0 out of 5,0 by mlblank Thanksgiving in NYC
Although we had a great veiw of Time's Square our frustration was in the temperature of the room. Apparently in the winter, once they turn on the heat, you have no choice but to have heat in your room. We were not able to lower the temperature below 73 degrees which turned out to be uncomfortable for us. The real problem was in how the staff handled it. I first called the front desk at 4:00pm to let them know that I couldn't get the thermastat to move at all. They said they'd have to send someone up to reset it. We left and came back to our room 5 hours later to a window propped open with a towel and the room was still at 74 degrees. I called again and they said they'd have to send an engineer up. An hour later, still no one. I called again at 11:15pm stating that no one had come up and we wanted to go to bed. An engineer called 15 minutes later and stated there was nothing they could do because the heat was on and they couldn't make it cooler. He recommended that we use a fan next to the open window. I said fine, as long as someone could bring it up in the next 20 minutes because we wanted to go to bed. No one ever came. We spent a lot of money on that room only to have to have the window open all night. It's pretty noisy on Time's Square at night!!
3. Dezember 2013