Rated 3,7 out of 5 by 230
Rated 3,0 out of 5,0 by Chhim VERY Average. Yet SHOULD be Above Average
I am a IHG Platinum. In general, I would consider the Crowne-Plaza brand to be above average in comparison to other IHG brands, yet this hotel was a little bit of a disappointment.
Customer service lacked as a whole. To be specific, I did not feel like a "guest" but rather a "customer." This is a big deal in understanding this term in the hospitality industry because a guest is treated with honor and courtesy and a customer is typically treated like an inconvenience.
16. Dezember 2013
Rated 5,0 out of 5,0 by Manny07083 A+ Stay!
The Crowne Plaza was amazing! Both my wife and I loved the space in the room and the comfort. The kids also felt at home in our room plus the friendly staff made it all the better. The room was clean and plentiful, the staff was great and very knowledgable of the touristy attractions. They had complimentary umbrellas and also held our luggage before and after check-in. I thought the location was great! The hotel is right in front of Le Republique Square and a few steps away from the Metro. Great eateries and more local spots around the block within walking distance. I would definitely return to this hotel the next time I visit Paris! The only negative is that you have to pay for internet :( besides that, great wi-fi reception.
(use the metro, cheaper & easy)
11. Dezember 2013
Rated 4,0 out of 5,0 by Rakan4321 Thanks to everybody in this hote.
Although they didn't upgrade my room and I am a Platinum Member but good hotel and good beds. The value for the room is average. Baths need more attention.
9. Dezember 2013
Rated 5,0 out of 5,0 by JCGP One night for business
Love this location, lots of restaurants around and easy access anywhere in Paris
Great staff as well
6. Dezember 2013
Rated 4,0 out of 5,0 by el1668 Average
The room was decent. We were upgraded to a club room because of our platinum status. Convenient location right in front of the subway station.
Everything was fine except that the doors to every room slams. Basically we were woken up every time the door slammed at night or in the morning.
4. Dezember 2013
Rated 1,0 out of 5,0 Poor service and not worthy to stay anymore
Due to no room available in holiday inn hotel (that I stayed on 17-nov), so I moved to crowne hotel for the night of 18-nov and nov-19.
Not sure what's the problem in booking system, I have to book my accomodation separately (i.e 2 bookings for 2 night). And for second night(nov-19), this is a package include both breakfast and dinner.
As I have to watch the very important football game (France vs Ukraine), I did ask about the possibility to enjoying my dinner on nov-18, and at that time, I was told this is not possible because I have yet to check in (for second night, ie nov-19) and claims I may cancel the accomodation(although I did mention this is not going to happen). But I could raise out this request on nov-19, after check in for second night, and this is fine to enjoy my dinner on nov-20, day of check out.
What's happened next? On nov-19, I was told this is not possible to change the date. But it's funny that the staff said I have to give up the football match in order to enjoy tr dinner (but the match is the kep reason that I was there, madam....).
Very disappointed about the inconsistent message and also, where's the commitment??
As a very loyal member of ihg(I have stayed in ihg hotels many times), I can't really imagine this is what I being rewarded....
I'd never stay in this hotel again and thus, I don't recommend to any other.
30. November 2013
Rated 5,0 out of 5,0 by Ralitsa Birthday weekend in Paris
We stayed at Crowne Plaza for my birthday and we were upgraded to a club room free of charge which was a nice touch. The room was large and comfortable but you could see visible signs of ageing such as stained carpet, marks on the walls, chipped mirror etc. it was clea though and to be honest this was the most important for us. We had a nespresso machine which was great as we are coffee lovers. Overall good experience and i would recommend.
27. November 2013
Rated 5,0 out of 5,0 by MarkP51 Great stay! Great location!
Arrived slightly earlier than anticipated - like 3 hours earlier expecting to have to drop the bag with reception but pleasantly surprised to be told the room was available for us. Good start as we were able to sort clothes, freshen up and get out to see Paris.
Great location being on lines 5, 9 & 11 to make a start reviewing the city - but to be honest we walked mostly - and I mean miles.
About a 30 min walk to the Louvre, Notre Dame, a little longer to Place de la Concorde - but the metro is only a few steps away from the front door.
The Place de la Republique is a lovely place to explore and some great reasonable restaurants nearby especially the Relais de Alsace - a great price fixe menu available.
Breakfast was lovely! A great selection of fresh meats, pastries, fruit and a full English if so desired.
We will definitely be returning.
27. November 2013
Rated 5,0 out of 5,0 by Myra28 Great Staff!
We celebrated our 28th year anniversary in Paris and decided to stay at Crowne Plaza Republique for five days. I must say, the staff here are their utmost asset. Roberto at the counter was very accommodating and friendly. He was able to provide us a very nice room for our stay knowing anyone's stay in Crowne should be 'as memorable as ever'. This was only through phone reservations and already I can tell he is a valuable staff player at the hotel. Although, our room was situated with the view, since it is near the Plaza, you can hear late night activities which can be bothersome at times. Nevertheless, our stay was just fine. We were too tired exploring, too tired not to get a good night sleep. Edgardo, the concierge, was very knowledgeable of the place. He directed us to a good restaurant around the area that is not bank breaking, metro stops, and shopping places for our budget needs. On our first day, we left our camera and earmuffs at the cafe hotel lobby by accident due to sheer exhaustion after a days exploring and, Edgardo found it and surrendered to the manager. We were ecstatic to have it back. We thought other people at the lobby cafe could have taken it. HONEST people.... Crowne Plaza management your staff were awesome. The hotel itself is centrally located. Most metro stops here so, it is very convenient in travelling around Paris. We will definitely be back and do recommend this hotel to friends and family.
27. November 2013
Rated 4,0 out of 5,0 by Annie1990 Enjoyable stay, few queries
Surprised that bedding was not changed on a daily basis. Staff were friendly and accommodating. Room was clean, modern and comfortable. Handy that a UK plug socket was available. Perfect central location. Overall, enjoyable experience. I would recommend the hotel as well as stay there again.
21. November 2013
Rated 2,0 out of 5,0 by worldtraveller56 Somebody renovate this hotel please!
Either the Crown Plaza standards have been intentionally lowered or this hotel has slipped far below what I would consider a Crown Plaza. Old worn out public areas, very average service in the restaurant (there is only one), drab decor - something left over from the 80s.
If you're looking for Le Joie de vivre of Paris, you won't find it here.
18. November 2013
Rated 3,0 out of 5,0 by ALondoner Great location, but somewhat disappointing ambience
Chose Crowne Plaza because of its excellent location for visiting Paris. But was disappointed by the rather average ambience.
The staff were perfectly friendly and helpful, but furnishings were tired. The club lounge breakfast was good, but otherwise the lounge was not an attractive place. Everything worked in the room which was good. The shower would have been better if the head position could have been adjusted and controlled. Also, would have preferred the staff not to keep turning the heat in our room up to full blast, so that we had to turn it off and open windows to get it back to something sensible. At least the thermostat worked!
16. November 2013
Rated 3,0 out of 5,0 by Mirage Ordinary service
Long wait time at reception, contradictory statements
14. November 2013
Rated 2,0 out of 5,0 by fergs disappointing
Not recognised with benefits on check in; no special Priority Club check in point and waited nearly 15 mins to check in
Given points and drinks voucher on check out at 10.30 in morning!
Room booked for 4, very small and cramped; only one small pillow per person - when asked house-keeping for more pillows I was told that the hotel was short of them and none were available! (usually IHG hotels have a choice in each room of type of pillow, this seemed more a case a 'choice' of whether you had a pillow or not!)
I had to be more insistent the following day after a poor nights sleep and we were brought 4 very large pillows!
Duvets very heavy and far too warm for room, bedding fell apart when trying to pull back duvet and bed had to be remade each day!
Why it is that when it is a room for 4 only 2 cups and drink amenities (glasses, coffee etc) are provided? When I twice asked for more (for the 4 people staying in the room) I was told that it was only provided for 2 people - rather a poor and cheapskate attitude!
Hotel had an excellent location and the exterior appearance was wonderful, but we were disappointed with the room, amenities and the attitude often shown by staff.
All-in-all, not a typical Holiday inn stay - and certainly not up to the expectation of a Crowne Plaza!
9. November 2013
Rated 5,0 out of 5,0 by JesusZ great experience and comfort for anyone visiting Paris.
After staying at the Crowne Plaza hotel in Rome, ITALY we were super satisfied on the quality and comfort that is given in any Crowne Plaza. While in Paris, our first hotel was not great at all, and despite the fact it was a Holiday Inn, it was not upto the normal standards. We quickly moved to the Crowne Plaza the following day, and our travel experience was immediately boosted.
The staff, the organization, the location, the restaurant and room service, everything on top of their game.!!! GREAT JOB!!! My wife is pregnant, and having a nice hotel such as the Crowne Plaza was the best thing could happen to us.
Thanks everyone in Crowne Plaza Paris-Republic!!!!!
3. November 2013
Rated 5,0 out of 5,0 by FGall Service and location
My family and have visited Paris on numerous occasions . I never write reviews but on this occasion I will make an exception. After reding some of the reviews I can't believe I stayed in the same hotel . The staff from front desk to the ladies that cleaned the rooms were nothing less than pleasant courteous and helpful .
The hotel is also extremely well situated for all the various places of interest.
I should also say that whilest we visited I left my wallet .. The hotel contacted me and arranged for the return of that particular wallet . Whilest cards can be replaced the various pictures of my kids could not . I would have no hesitations in recommending this hotel and when we return we will certainly check its availability .
I have travelled to the states Hong Kong and various Asian venues I have yet to experience a more helpful response re lost or missing items.
2. November 2013
Rated 3,0 out of 5,0 by Carey333 not great value for the money
On Sunday morning we decided to sleep a little later. The cleaning staff had a storage room or something near our room and the door slammed really loud about every 45 seconds. It was very annoying.
I am surprised that the hotel charges for WIFI. it is no cost to the hotel to offer it free to their guest.
I would not stay at your hotel in the future.
30. Oktober 2013
Rated 4,0 out of 5,0 by Rosenknop Very good stay
A lovely hotel....... nice location........ nice staff.
Only two negative things: In a four star hotel You should offer free Wi-fi!
And the bed in the standard double room was very small.
I almost rolled out twice....... and I am not kidding!
But a very nice hotel in all!!
29. Oktober 2013
Rated 4,0 out of 5,0 by ALTHEVENOT GOOD HOTEL IN PARIS CENTER
A good hotel even if the reception desk seems a liitle bit very busy for check in and check out without PC desk. Staff at desk very kind.
I got an upgrded room very quiet on the atrium.
Room is large, beds confortable.
Only forgot glass in the bathroom and offer for Executive room is very light, a small botlle of water only !
No pen and bloc notes.
Breakfast is really a plus, very good, nice room, nice stadd and a pleasure to have eggs on demand.
Price is a little bit high but I will try as soon as possible to go back this hotel.
28. Oktober 2013
Rated 4,0 out of 5,0 by commonman Good, again.
Coming from Portugal, on my way up to northern Europe I stayed in this hotel for the 5th time and to full satisfaction, as before. Located in the center, walking distance from many of the main highlights in Paris and lots of little shops and restaurants around to pick up a snack or whatever. Helpful staff, nice semi classical building, real "Paris" feel to it, including the buzz on the Place de la Republique square.
26. Oktober 2013
Rated 5,0 out of 5,0 by maxcph1974 I love this hotel
I have been staying at Crowne Plaza Paris Republique many times. I keep coming back because this hotel has a perfect location, very helpfull staff and I like the restaurant at the hotel. Also the rooms are very nice and makes you feel "at home"
I will definitely recommend this hotel to anyone going to Paris for vacation or business purposes.
23. Oktober 2013
Rated 5,0 out of 5,0 by Samir432 Great hotel with a centrally pleasant location
I spent 5 days at this hotel, with my wife and my two kids, and our overall experience was excellent (without any exageration).
The hotel is ideally located in the centre of Paris (Place Republique), within a walking distance from the Republique underground station and opposite Place Republique, which has been renovated recently to the delight of the people living nearby. The architecture, of Hausmanian style, is marvellous.
We were upgraded to a club room upon arrival, which we appreciated very much. The room was very clean, quiet and had a splendid view on the yard. The beds were so confortable. The service was excellent and all the staff (concierge, porter, reception, security, waiters, etc.) were kind and ready to help at any time. Breakfast was a delight and very much varied.
There are many restaurants, snacks and coffee shops close to the hotel.
I would definitely come again to this hotel during my next visit to Paris, either on a business trip or private visit, and would not hesitate to recommend it.
19. Oktober 2013
Rated 2,0 out of 5,0 by Mishal Very bad services
I have been in some crown plaza in some country ,but that one is the Worst hotel in Crowne Plaza Hotels chain
18. Oktober 2013
Rated 5,0 out of 5,0 by marymac63 Nice hotel in great location
Stayed here on a family vacation and it was the ideal location for exploring Paris. Staff were very friendly and helpful. Room was comfortable and was away from the main street so nice and quiet. Really enjoyed the variety at breakfast and the bar was a great place for a couple of drinks after a busy day of sightseeing. Only downside was the slightly small bathroom but overall, I really enjoyed my stay. Having been to Paris several times before and stayed at slightly dubious hotels, I was pleased to find a hotel I felt at home in. Will definitely choose this for my next trip.
16. Oktober 2013
Rated 4,0 out of 5,0 by cowyco normally stay
I and my wife arrived the hotel a little early at 10:30 AM. The front desk officer told us that there would be a long time for waitting. Then we staied in the lobby bar until 1:00 PM, they also told me that there wasn't any room can support us. Under this condition I have to call the IHG club member sever center, then, micrale things happening, the phone-officer told me that the room had been prepared. We finished check-in at 1:30. But during the day I stay in this hotel, they never support me welcome fruit or any other else for Platinum member.
12. Oktober 2013
Rated 3,0 out of 5,0 by tico08 Good location
It would have been a good experience if it was not for the cold attitude of the reception staff - they are not welcoming at all and we find them quite rigid.
12. Oktober 2013
Rated 4,0 out of 5,0 by WXMan Great greeting & Nice Rooms!
Excellent reception on arrival .. beautiful restyled hotel - roomy - comfortable rooms. Clean - fair price & handy location to trains & airport links as well as "Big Bus Tours". Excellent cafes & dining ato your door step. Informed & helpful staff.
4. Oktober 2013
Rated 3,0 out of 5,0 by Musca Comfortable bed & lovely staff
It does exactly what it says on the brochure, hotel very central , breakfast as extra was to good standard.
3. Oktober 2013
Rated 2,0 out of 5,0 by RockyBubbles See my comments on trip advisor
I have made my comments on trip advisor so they may be seen by more people. Overall this hotel does not fit into the Crowne Plaza model.
3. Oktober 2013
Rated 4,0 out of 5,0 by AussieMedical Good Location
Stayed one night at the Crowne Plaza Paris-Republique. Check in was a little slow. The check-in staff was efficient but was too business-like and came across as being a little cold and unfriendly. Perhaps they should be a littIe warmer in their interaction with their customers.
I was disappointed because I did not get an upgrade to a Club Room despite my Platinum Elite status. The reason was "The hotel is full". However, I was given a voucher for a free drink, and also free Wifi, but I was not allowed to enter the Club Lounge.
The location of the hotel is convenient, close to many metro lines.
However, the Plaza de la Republique is a very busy area and is always crowded with people and cars.
The room was adequate, and comfortable.
I did not eat at the hotel, so can not comment on the food and restaurant service.
Check out was fast and efficient.
29. September 2013