Rated 4,0 out of 5,0 Great time
Great stay, staff is wonderful. The chicken salad sandwich was fantastic! Can't wait to visit again
20. Mai 2013
Rated 5,0 out of 5,0 by Roger4221 Lovely corner room& nice upgrades nice location,,,,,,,,,,
Nice upgrades,nice comps,nice location,,,,,,,,,,,,,,,,,,,
10. Mai 2013
Rated 5,0 out of 5,0 by Britches Pensacola Grand
My overall experience with this hotel was excellent! I was felt welcome and was assisted at registration to resolve some personal problems. The rooms were clean, and comfortable. The restaurant staff was very courteous and welcoming. The food was delicious, fast and prices were reasonable.
4. Mai 2013
Rated 4,0 out of 5,0 by Happycouple2 Great hotel
Enjoyed our stay. Staff were friendly and helpful.
2. Mai 2013
Rated 5,0 out of 5,0 by bvosi Classy Hotel
I really enjoyed my short stay. The train runs close but I could not hear inside my room. I had drinks at the bar but I did not eat at the restaurant because it was a bit quieter than what I was looking for.
The staff was very pleasant and even recommended an excellent local establishment.
1. Mai 2013
Rated 1,0 out of 5,0 by regrets Under trained, non travel friendly management
numerous stays, business travel
Front desk reception lacking even the minimum training
Does not meet expectation of Crowne Banner
33% of stays involved non working elevator
Created an inconvienince, no concern or appology from front desk staff
Requested follow up call from GM, non received, no surprise.
They constantly refuse to provide even a bottle of water for Platinum prioity check in,
" Guests are considered an interuption of their work, rather than the purpose of
Not negative, just consistantly dissapointed.Time for this guest to move back to previous chain.
i stay 75 tp 100 nights a years on road.
1. Mai 2013
Rated 5,0 out of 5,0 by HIUEYES Made the Being Away From Home Much Better!!!
The staff here at the Pensacola Grand made the fact that I was there on business all the more bearable. Upon check-in, even though I got there early, they acknowledged my platinum status, upgraded my room and allowed me to go into my room.
The staff was quite friendly and the upgraded rooms on the 15th floor were amazing (spiral staircase and all).
23. April 2013
Rated 5,0 out of 5,0 by dnoonan Very comfortable, elegant public spaces, exceptional hospitality
Our stay was very enjoyable. The hotel design is very clever; the modern tower provides the spacious and comfprtable room accomadation of a modern urban hotel and is connected to the elegant landmark building for the public spaces. We used the dining room principally for breakfasts which were excellent and served in a space with a very pleasant ambiance which was conducive to our group of six couples having leisurely conversations. The dining room staff were outstanding- hospitable, competent and patient. By the end of our stay they were like old friends.
22. April 2013