Crowne Plaza Minneapolis West

Hotelrezeption: 1-763-5596600

Hotel - Fax: 11-763-5597516

Hotel - E-Mail: reservations@cpplymouth.com

Anreise: 15:00 Uhr | Abreise: 12:00 Uhr | Ortszeit: 7:30 PM


- Parkplätze vorhanden

- Kostenloses tageweises Selbstparken

- Valet-Park-Service verfügbar

- Valet-Park-Servicegebühr: 3.50 USD

- We offer complimentary self parking for all hotel guests. Valet parking is available.

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Hotel-Highlights

Ideally situated near Plymouth, Wayzata, St. Louis Park and Minnetonka, our hotel offers a courtesy shuttle and easy access to local businesses, shopping centers, golf courses and event centers. Minutes away from Downtown Minneapolis, our hotel offers world-class amenities in the Western Suburbs of Minneapolis, MN.
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Gästeberichte

Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.

Gesamterlebnis

4.5

Basierend auf 256 Berichten
91%
Das Haus empfehlen
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Beurteilungs-Schnappschuss

256testberichte

  • 5 Sterne
    183
  • 4 Sterne
    40
  • 3 Sterne
    11
  • 2 Sterne
    12
  • 1 Sterne
    10

Gave away my room, despite advance reservation and phone call, but good experience once I actually got to stay there.

By

November 24, 2014

I made a reservation for 2 nights because I was attending a conference there. I received email confirmation when I made the reservation a few weeks beforehand, as well as another a couple days before the conference. I called on the day of check-in because I knew I would be arriving late and wanted to make sure my room would be held for me. I walked in at 10 pm only to be told that my room for the first night had been given away to someone who had arrived without a reservation. They had no explanation why it had happened, despite two email and one phone confirmation of my reservation, but said they would pay for that night's stay at a "comparable" hotel nearby. The "comparable" hotel was definitely NOT comparable, and the room was "non-smoking" but had clearly been a smoking room for a long time before being re-labeled a "non-smoking" room. The Crown Plaza Minneapolis West said they'd have a room for us the next night. I said I would not be paying for that night's room since the whole purpose of the hotel room--not having to get up really early for the conference--had been negated by the hotel's poor service. The hotel manager said he "couldn't do that", and yet he offered no reparation or explanation for how a triple-confirmed reservation could be simply ignored. I asked to talk to his manager. At that point the manager of the conference center stepped in and FINALLY provided excellent customer service. He apologized, paid for the room, and also paid for dinner and drinks at the hotel that night. The room was beautiful, clean, and comfortable. Dinner at the hotel that night was excellent, and the service at the restaurant and lounge were outstanding. After the initial debacle and poor service, particularly by the hotel manager, I actually had a really excellent stay and have highest praise for the rest of the staff.

Posted byHotelStaff
November 26, 2014
ConferenceGoer1, Please accept my apologies for the inconveniences that you experienced during your stay with us. These situations are extremely rare, but when they do occur we do everything that we can to make them right. I am happy to hear that you were pleased with your accommodations and the experience with us and we hope to have the chance to welcome you back again soon. Regards, Ken Delecki Director of Guest Services
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Crowne Plaza Pylmouth, MN

By

November 24, 2014

Very nice hotel. Staff and accomodations were very nice and what I expected for this caliber of a facility. I would reccommend this property.

Posted byHotelStaff
November 26, 2014
Hello Northernt, Thank your for taking the time to write this great review of our hotel! We are definitely proud of everything that we do here and we always are striving to meet and exceed our guests' expectations. We look forward to welcoming you back soon! Regards, Ken Delecki Director of Guest Services
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Great Facility

By

November 24, 2014

club

I stayed at this property for 4 days for a meeting internal to my organization. The staff was friendly, the room was very nice and the amenities were excellent. If I find my self needing a hotel in this area again, it will definitely be at the Crowne Plaza Minneapolis West.

Posted byHotelStaff
November 26, 2014
Hello Kane1817, Thanks for sharing this great review with us! We look forward to seeing you again soon. Regards, Ken Delecki Director of Guest Services
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Comfortable mattress

By

November 21, 2014

This property is unique in that it looks as if the hotel was built around a school campus - with brick walls inside. The front-desk person was delightful. The Sunday Brunch was outstanding. So much to choose from, and great tasting too! I would stay again in a heartbeat.

Posted byHotelStaff
November 25, 2014
Hello Sandy L, Thanks for sharing this great review! I'm glad to hear that our staff made such of a great impact on your stay and that you got to experience our awesome Sunday Brunch! We hope to see you again soon! Regards, Ken Delecki Director of Guest Services
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