Rated 4,0 out of 5 by 231
Rated 1,0 out of 5,0 by jaytraveler123 Cannot believe this is a Crowne Plaza!
My company held their second of three conferences at this hotel after experiencing internet issues at the last IHG hotel. I was the first to check-in from my group and could not believe the condition of the room! There was a layer of dust on EVERY surface and to make matters worse, I found a bra on the floor! I called the front desk and they said they would contact housekeeping and send someone up right away to clean up. The room attendant came dusted and picked up the bra and left. After she left I then realized the carpet had crumbs. This time I went down to the front desk (with my children) and explained the situation. The woman at the front desk apologized and said she’ll get my room switched but since they were sold out the day before, it was going to take a while. I told her I would wait and went back to the room. The housekeeping manager arrived and asked what the issue(s) were and I explained it to him. He admitted he did NOT inspect the room and had the room attendant come back to vacuum (and she was NOT happy about coming back to the room). After she left, he came back with a tray of juices and fruit for my daughters and apologized. As I took the juices to put them in the refrigerator, I noticed a receipt and something brown and crusted on the shelves!!
Long story short, had to get housekeeping AGAIN to come to clean that and they never switched my room. That first night I woke up in the middle of the night and noticed NO radio alarm clock. I didn’t bother mentioning it since I was already having a terrible stay (but I did find it when I was checking out behind the desk with a layer of dust on it). The traffic noise also made it hard to sleep there! Plus jack hammering at 7:00 am was not a great way to wake up!
This place was the worst place I have ever stayed in (and I’ve stayed and creepy road side motels!). My company is going back for their last conference and I’m asking to stay at another hotel because this place is horrible!
OH and the comapny had a hard time with the internet the first day (it took a long time to get it fixed)
18. August 2014
Rated 4,0 out of 5,0 by mac1957 good service dirty elevators and bathroon
nice hotel but clean service needs attention
friendly check in
17. August 2014
Rated 5,0 out of 5,0 by Alicia E Friendly Staff/Comfy Beds
Everyone was vey friendly and helpful. I will definitely come back for business in August.
11. August 2014