Crowne Plaza Niagara Falls-Fallsview

Réception de l'hôtel: 1-905-3744447

Fax de l'hôtel: 1-905-3718347

E-mail de l'hôtel:

Arrivée: 3:00 PM | Départ: 11:00 AM | Heure locale: 7:30 PM

Buffalo International Airport (BUF)

- Distance de l'hôtel: 27 MI/ 43.45 KM sud

- From Buffalo Airport take interstate 90W to Exit 53, to 190N Exit at Peace Bridge, which is the Bridge to Canada, Follow QEW to the 420. Follow 420 which becomes Falls avenue.

John C. Munro Hamilton International Airport (YHM)

- Distance de l'hôtel: 50 MI/ 80.47 KM nord-ouest

- Take QEW Niagara, From QEW exit at HWY 420, follow through three traffic lights to Falls Avenue

Toronto Lester B. Pearson International Airport (YYZ)

- Distance de l'hôtel: 78 MI/ 125.53 KM ouest

- From Toronto Airport take Highway 401W to 403W to QEW Niagara. Exit at Highway 420 and follow through three traffic lights to Falls Avenue.

VIA Rail

- Distance de l'hôtel: 3.5 MI/ 5.63 KM est

- West on Bridge Street, Turn Left on Victoria, Left on Bender Hill, Merge Right onto Falls Avenue

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- Parking disponible

- Tarif du parking : 25.00 CAD

- Self-Parking is available at a rate of $25.00 CDN per 24 hours. The rate includes in/out privileges. Parking is valid for hotel guests until midnight on the day of departure.

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Points forts de l'hôtel

Face aux chutes du Niagara à couper le souffle, notre hôtel exceptionnel offre de magnifiques vues sur cette merveille de la nature. À l’intérieur aussi, les aventures sont toutes proches. Dans le complexe animé de Falls Avenue sur 8 hectares, des passerelles mènent au parc aquatique de Fallsview, Casino Niagara, à la seule boutique Hershey’s Chocolate World du Canada et à l’Adventure City.
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Chaque avis et note que nous recevons est vérifié afin de garantir que nous ne diffusons que les informations fournies par les clients qui ont réellement séjourné à l'hôtel.

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Ratings Breakdown


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  • 1 étoiles

Comfortable bed, but property needs serious upgrades


19. April 2015

This hotel is located in the 'old' section of Niagara Falls, adjacent to the old casino. It's about 20 minutes walk to the new casino. The property looks dated both outside and inside. We stayed on the top floor in an executive room. We had to take 2 elevators to get up there and the 2nd elevator was very rickety and shaky. The room is quite small, the bed was comfortable, with a good mattress and pillows. The room and bathroom were clean, but the room was too hot and the temperature control didn't seem to work. There was a bad smell in the room when we returned in the evening. Check in and check out were fast and efficient. Staff were courteous. We only stayed for 1 night, so we didn't bother to complain about the temperature and smell, but will not come here again. We'll probably stay in 1 of the properties adjacent to the new casino next time.

Posted by HotelStaff
21. April 2015
Dear jackf2, Thank you for your review. I apologize that you did not fully enjoy your stay at our vintage property. Indeed, given that the hotel is 85 years old, some of our rooms are a bit modest in size. Your review assists us in improving our hotel moving forward. At your service, Joseph Legace General Manager
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18. April 2015


Very disappointing rooms. Didn't add reward points. said it was because I was booked on a deeply discounted rate. Rate was higher than the following week.

Posted by HotelStaff
20. April 2015
Dear Madtaffy, Please accept my profuse apologies for your dissatisfaction with your stay at the Crowne Plaza, Niagara Falls-Fallsview. I'm not aware of the specifics regarding your reservation in relation to reward points, I am always willing to discuss concerns with our valued guests- as are all members of my management team. At your service, Joseph Legace General Manager
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not a happy camper


17. April 2015


my wife complained about stains on the tub edge that looked like blood

I was there on the waterpark pkg, but you charged me a resort fee that really meant nothing to me. I basically paid $10 for 2 bottles of water. As for the wifi, I'm an IHGrewards member and I'm supposed to get that free anyways. Didn't get any of the other stuff.

the hotel website for this location does not have info all in one place, must visit different links.

Also charged PF or the tourist fee. Was told this fee help funds things like the fireworks, festivals, etc... Here's a thought, why dont you charge the tourists that go/stay at niagara for those things that the fee funds.

Got a canned email to do a survey and wrote back to the GM (email provided in the survey email) but yet to hear back from my inquiry.

Posted by HotelStaff
21. April 2015
Dear DCTDP, I wanted to thank you for taking time to review our vintage hotel. As an IHG rewards member, your satisfaction is very important to my team and I. Your observation on the tub is particularly alarming and I will follow up with my team on that- I offer my sincere apologies for that. Your feedback is very helpful in assisting my team and i to improve our hotel moving forward. At your service, Joseph Legace General Manager
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enjoyed great views from my room


17. April 2015


This hotel is right acoss the Rainbow bridge. The room i booked was not big enough for my family, so they offer us a bigger room at no extra cost. The view of the Falls from my room was excellent.

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