Crowne Plaza ACAPULCO

Hotel Front Desk: 52-744-4405555

Hotel Fax: 52-744-4405503

Hotel Email: reservaciones@cpacapulco.com

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Acapulco Airport Juan N Alvarez (ACA)

- Distance from hotel: 9.32 MI/ 15 KM North l

- FROM THE FEDERAL MEXICO-ACAPULCO HIGHWAY, ENTER THROUGH THE MAXITUNEL, TAKE AV.FARALLON TURN TO THE RIGHT SECOND BLOCK BEACH SIDE IS LOCATED

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 5.00 USD

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Hotel Highlights

Conveniently positioned on the Acapulco beachfront, our hotel's unique architectural style and easy access to area attractions makes us the top choice. Every stylish room features a private balcony.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 183 reviews
82%
Recommend This Property
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Ratings Breakdown

183reviews

  • 5 Stars
    89
  • 4 Stars
    52
  • 3 Stars
    19
  • 2 Stars
    11
  • 1 Stars
    12

Cuarto amplio y servicio excelente

By

20 December 2014

club

En general la atención y servicio fue excelente, lo único que no me gusto mucho era el sofá-cama, se veía como muy usado o algo sucio, la verdad no sabría exactamente como definirlo.

Posted byHotelStaff
22 December 2014
Agradecemos el que nos haya enviado su comentario a través de nuestro sistema. Así mismo agradecemos el que valore nuestro servicio en general, y que haya sido de su agrado. Nos permitimos compartir con usted que el hotel se encuentra actualmente en una fase de mejora e inversión en sus habitaciones y áreas. Será un placer recibirle próximamente en esta su casa. Atentamente. Elvia Zavala/Directora General
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SERVICIO EXCELENTE E INSTALACIONES MAGNIFICAS

By

11 December 2014

club

CUANDO ALGUIEN HACE UN VIAJE DE PLACER ESPERA TENER LA COMODIDAD Y EL SERVICIOO NECESARIOS PARA DISFRUTARLO Y EL HOTEL ME LOS PROPORCIONO A MI Y A MI FAMILIA CON UN EXCELENTE PERSONAL EN GENERAL.
REGRESO!!!

Posted byHotelStaff
16 December 2014
Gracias por el tiempo se tomo para hacernos llegar sus comentarios, es muy agradable saber que su estadía en este su Hotel fue placentera. Sera un placer volverle a tener con nosotros en un futuro próximo. Saludos cordiales. Elvia Zavala/Directora General
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Staff and Service is everything

By

10 December 2014

club

This staff doesn't know how to treat a guest. From the car reception to every little detail. I.E. When you arrive driving the valet parking gets angry if you don't park the car exactly where he asks you to. This is not only unacceptable due to common education rules but service etiquete must welcome you; greet you, and take care of the car. In ANY good hotel. Guest is always right or he should felt like that. This staff/crew is rude. I called room service asking for a wine opener and they declined arguing didn't had that option for room service. If I wanted I should go downstairs to the bar and get that done. Amazing isn't it? I ask the guy to go to the bar and do that himself; just to honor service. He agreed but as a very special last consideration. Next time It wouldn't happen. I just stopped the conversation there..
Don't get me wrong these are good people but need some basic ABC training on service. Until then I will never return.

Posted byHotelStaff
16 December 2014
We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the opportunity to host you again in a near future. Elvia Zavala/Managing Director
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En General Bien...

By

10 December 2014

club

Lo unico malo es que el precio del Bufette de Desayuno no corresponde con los alimentos que ofrecen, la verdad ya no quisimos investigar la comida y la cena.

Posted byHotelStaff
16 December 2014
Agradecemos su preferencia y tiempo que se tomó para dejarnos saber sus comentarios. Será un placer darle la bienvenida nuevamente en un futuro cercano. Saludos cordiales. Elvia Zavala/Directora General
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