Crowne Plaza Adelaide

Hotel Front Desk: 61-8-82068888

Hotel Fax: 61-8-82068800

Hotel Email: reservations.cpa@ihg.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Adelaide Airport. (ADL)

- Distance from hotel: 4.6 MI/ 7.4 KM North East l

- From Sir Richard Williams Ave, turn right at Sir Donald Bradman Dr (this street becomes Grote St), through Victoria Square (this street becomes Wakefield St), turning left onto Pulteney St then right onto Grenfell St. Hotel is on the left

Underground

Adelaide Metro.

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 36.00 AUD

- 24-hour valet parking is available at a daily rate of $36 on weekdays & $32 on weekends. Please speak to our concierge team on your arrival.

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Hotel Highlights

Our friendly team at Crowne Plaza Adelaide will help you connect with whatever you need. Comfortable guestrooms, some with furnished balconies, offer fast Wi-Fi and plenty of space for relaxing or working. You can unwind in the lap pool, enjoy a work-out in our well-equipped Fitness Centre, and dine indoors or alfresco at Red Salt bar and restaurant.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 531 reviews
95%
Recommend This Property
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Ratings Breakdown

531reviews

  • 5 Stars
    358
  • 4 Stars
    131
  • 3 Stars
    18
  • 2 Stars
    16
  • 1 Stars
    8

Great Location

By

28 enero 2015

Excellent hotel in a great location for the shops, trams and restaurants.

Posted byHotelStaff
29 enero 2015
Dear miker11, Thank you for letting us know you enjoyed our location I am very pleased you were able to enjoy our beautiful city. Best wishes for a wonderful year ahead. Kind regards Linda
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Great location and helpful staff

By

25 enero 2015

club

What a nice stay in Adelaide. We all were there for a conference but our off time was made very easy by asking for help at the front. They were so helpful and pleasant. Whenever we needed any information they had it. Their information was honest and we trusted their advice. Our stay was fantastic!

Posted byHotelStaff
27 enero 2015
Dear IBthere, Thank you so much for your lovely feedback. I know it was extremely busy during your stay and we had a few hiccups in peak times so I really appreciate you recognising the efforts of the team. I hope 2015 is full of wonderful surprises and many happy times. Kind regards Linda
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Disappointing stay

By

25 enero 2015

club

We have stayed here as a couple several times and have seen the overall experience slowly deteriorate over the past two visits. This time, I travelled over to Adelaide by myself to again sort out family matters. From the start, things were different.
No one was there to meet me at the driveway so I found a spot to abandon the car and went inside to check in. The reception staff were friendly as usual and the room was fine. Having visited an ageing relative on the way from the airport, I was there around 1pm for lunch and the restaurant was, again, haphazard at best. This seems to still be the weakest point of the hotel. An enquiry about a cocktail was met with "our bartender's new" which seems to be an ongoing problem so I just ordered a G&T. The staff generally seemed to be unsure if they were working there or not but my sliders arrived in reasonable time and were okay. Getting further drinks was more difficult and I began to wonder if I was supposed to venture up to the bar as others seemed to be doing.
Upon departure, it took a while to get the bill and the result was an overcharge. The corrected bill was a significant undercharge and, upon pointing that out, I was told that "it's OK, it's our mistake".
Later that day, I rang the concierge to retrieve the car and reception answered. Throughout my short stay, the concierge desk seemed to be deserted. I waited out the front for a while for the car to be brought around before a staff member came out to find out what was happening. Apparently, through a misunderstanding, the message about the car hadn't gotten through so I had quite a long wait. It eventually arrived but, upon my return from picking up a relative from the airport, there was no one out the front again and so I abandoned the car and left the keys with reception. Somehow, this was misconstrued as bringing a second car to the hotel and I was charged a second valet parking fee #which I have subsequently had refunded but only after I checked the bill on return to Melbourne#.
The room was clean and comfortable and quiet so sleep was good. As a Gold IHG member, I had a 2pm checkout but was woken just after 8am by a sullen African cleaner who demanded to know when I was checking out. He let the side down because the other hallway staff were cheerful and friendly.
I have to say that, as usual, the staff were generally friendly and helpful and, whilst the ever helpful Simon seemed to be missing this time, Justin was there with his usual smile.
Checkout was quick #the hotel seemed to be unusually quiet# and the car was eventually brought around when I left at about 12.30.
This hotel has the potential to be really good as the rooms are quiet and spacious enough and it's in a good position. However, it was again let down by the bar/restaurant and, this time by the apparent lack of front of house/concierge staff. The restaurant, Red Salt, promotes itself as a serious dining venue but it has a long way to go when compared to other venues which are walking distance away.

Posted byHotelStaff
27 enero 2015
Dear gwegwy, I am very sorry that we let you down and you had such a disappointing stay. I am going to share your feedback with all the team, I know they will be as upset as I am that we have not delivered an acceptable service to you. I really appreciate you taking the time to share your feedback and would like to speak to you more about this. If you are able to email me on gm@crowneplazaadelaide.com.au with a time that I might be able to contact you as I would certainly like to delve a bit deeper into the issues you had. Kind regards Linda
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Great location and good food

By

24 enero 2015

Stayed several times in Adelaide and this is the best of the 3 previous hotels. Excellent check in, good dinner food and service. Breakfast staff not as good but all very helpful and friendly.
A very good room, would recommend staying in the higher floors as we did.
Will definitely stay here again.

Posted byHotelStaff
27 enero 2015
Dear Freddie 26, Thank you so much for your very kind words and I am thrilled you enjoyed your stay with us. We would love to welcome you back. All the best for a safe, happy and prosperous year. Kind regards Linda
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