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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.7

based on 202 reviews
76%
Recommend This Property

Ratings Breakdown

202reviews

  • 5 Stars
    57
  • 4 Stars
    75
  • 3 Stars
    42
  • 2 Stars
    14
  • 1 Stars
    14

Excellent staff

By

09 August 2015

club

Stayed with my family in two rooms. The person at the checkin desk ensured we have adjoining rooms. He also helped us with necessary information on the city.

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Great hotel

By

06 August 2015

club

Great hotel with great service in a convenient location

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Evening meals

By

02 August 2015

club

Great staff but sadly only one main meal choice for vegetarians.

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Good Location

By

31 July 2015

club

Nice hotel, good location and good value for money.

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Great Value for the money

By

29 July 2015

platinumelite

A top quality hotel at a reasonable price, hotel well placed for the surrounding area. Taxi ride into the city centre.

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ACCUEIL TRES FROID

By

22 July 2015

Aucun effort dans un hôtel de chaine international et dans un Pays bilingue pour même me répondre "bonsoir" en français.
Petit déjeuner plus simpliste que dans un Holiday Inn et de qualité très moyenne, avec plus le sentiment d'être dans une cantine que dans un hôtel Crowne Plaza.

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Convenient Reliable

By

22 July 2015

platinumelite

As a regular visitor to Antwerp it is convenient to have a good quality hotel without having to go into the city.

Always good quality food, but can be slow when busy as in all restaurants.

The room air con struggled on my last visit, but it was the hottest day in 100 years!

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allg. Services

By

16 July 2015

club

Insgesmt ein guter Service während des Aufenthaltes...

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friendly staff- no wifi in fitness studio

By

06 July 2015

platinumelite

Very nice and freindly staff, except for the night supervisor. Older man with red hairs.

Suggestion - need to review your HotSpots so there is also wifi access at the Fitness Stuido. Big minus not too have it.
Wonder if it is not allowed because of the Octopus Room next to the Fitness Studio

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Business Traveller

By

06 July 2015

club

Good hotel, a few tweaks such as bar service would make it better

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Kompfortables Zimmer etwas laut

By

06 July 2015

club

Meine Bewertung ist sehr positiv. Ich habe schon ein paar mal bei Ihnen übernachtet und bin immer sehr zufrieden.

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unacpetble situaiton with booking

By

24 June 2015

upon arrival, our room with 2 beds was cancelled,
absolutly unacceptable

the steambath was not clear, dirty water blocked on the ground - dirty

Posted byCustomerCare
02 July 2015
Dear GotoTravelfun, Thank you for leaving us a feedback. Providing excellent customer service and comfortable accommodations are the things we pride ourselves in and we are sorry to read that in this case we have fallen short of your expectations especially the issues surrounding your reserved room. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional information regarding your stay. We hope to hear from you soon and be of further assistance. Sincerely, Divina P. Case Manager IHGCare
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