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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 489 reviews
93%
Recommend This Property

Ratings Breakdown

489reviews

  • 5 Stars
    323
  • 4 Stars
    118
  • 3 Stars
    26
  • 2 Stars
    14
  • 1 Stars
    8

Great Location

By

2015 七月 30

club

Location is excellent for getting into DC with the metro station so close. There are lots of great local restaurants to choose from after a day of sightseeing. Worked perfectly for our short weekend visit.

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Happy to Return

By

2015 七月 30

club

From arrival through to departure, very pleased with the quality of service provided by the staff at Washington National Crowne Plaza.

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If you have to be away from home........

By

2015 七月 28

....this is a great place to stay! Starting with the front desk staff....especially Anastasia who was so accommodating, cheerful and focused on customer service.....to your housekeeping and building engineer who made my room cool! The grill is great. TJ, Medlin, and Maggie are awesome and so nice! What can I say about the breakfast crew.....great staff, especially Lolita who is sincere and made me feel so welcome. I'll be coming back at least one/two weeks each month and won't even be looking for another hotel. See you on 8/23/15! AH

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Screening of Reviews...2nd version

By

2015 七月 24

platinumelite

I met my wife at the airport who was joining me for a post-conference R&R 3 night stay in DC. The hotel is conveniently located 1 metro stop away from the airport so for a minimal fee, you will get there quickly. She arrived at DCA at 1:00 and I called the hotel at 1:15 for a pickup. At 1:30, I observed a crowne plaza van that stopped at the hotel shuttle stop. Unfortunately, that was for old historic town crowne plaza. So, I called the hotel who said the driver was on the way. At 1:45 I called again and was told to wait. Finally, at 2:05, the driver shows up for the 5 minute ride to the hotel. In hindsight, I should have taken the metro, cab, or walked, my fault.

Our room was a small dated room with a wall a/c on the 12th floor. As a platinum member using points, I figured it was the best they could offer. We dropped off our luggage and had a wonderful time sightseeing and dining. We returned to our room only to notice that by 9pm, the temperature would not drop below 80. Maintenance was sent up who could not fix it. I asked him to tell the front desk. At 1015, I called the front desk and told them it was too hot to sleep. They promised to call me back. At 10:45, I called them again and they said they are still working on the issue and will call me back. Finally, at nearly 11, I was called who said they would move us to the 4th floor. We were provided with a single full size bed in a handicap room. Not a king, not a queen, but a full size bed. I am 6' tall and a full size bed is slightly bigger than a twin. Plus, we both had to share it. It was also sunk in the middle. The only plus was that the air worked. Unfortunately, the a/c would rattle intermittently and I could not make it stop.

The hotel provided free breakfast for the three days and two drink coupons. I had an extra one for being platinum. For three days, my wife kept asking if the hotel would be calling as promised to move us into something bigger. I explained, apparently not. No one ever called. After writing the review, my review was rejected for mentioning points.

Anyways, I wanted people to know my experience and hopefully they are not trying to impress their significant other, friend, or family. Fortunately, I have been married for 18 years and my wonderful wife was so understanding. She was more concerned with my discontent.

Posted byHotelStaff
2015 七月 29
Dear Valued Guest, Thank you for providing us with feedback about your recent stay. Reviews such as your own help us to gage where we excel and where we need improvement. I can ensure you that the AC unit will be looked at by Engineering to make sure they are working in proper order. Furthermore, I would like to apologize about your experience with the follow up from management. We take pride in making sure our guests are happy and comfortable during their stay, and it saddens us that your experience fell short of that. I am pleased to hear you had an excellent time exploring Washington D.C. and looking at all the monuments and site seeing. Please contact me directly at Michelle.Bloomer@BFSaul.com the next time you are in the Washington D.C. area. Sincerely, Michelle Bloomer Guest Services Manager
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Nice room and good breakfast

By

2015 七月 24

club

Excellent room, friendly folks, good breakfast included in price. Only issue was a TV remote that didn't completely operate.

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Great hotel

By

2015 七月 21

Very nice hotel, service is great , bed and beding are excellent.

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Great Service

By

2015 七月 21

platinumelite

Our stay was very relaxing. The Hotel staff was very helpful.

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Loved the bed and pillows

By

2015 七月 21

club

Best sleep I've gotten while staying in a hotel. The bed was comfortable and the pillows were perfect. The ambiance spray left a wonderful scent in the air. The room was clean and the furnishings looked brand new.

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Really Close to DC

By

2015 七月 14

I have visited DC multiple times in the past and have spent weeks in the Crystal City area. I was extremely pleased with my 4 days at Crowne Plaza. The most impressive asset this location has is Anastasia at the front desk. She was most pleasant, well informed, and a true delight. Not only did she provide the hotel info, she also was kind enough to fully explain the shuttle service, areas of service, and detailed maps of same. This made it quite easy for the 4 of us to find a great restaurant after a long day. On top of that, she continued to address me by name, each and every time. Thank you Anastasia for making our stay delightful. You are a GEM.

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Fire Alarm Challenged; Overpriced; and Needing Overhaul

By

2015 七月 14

platinumelite

Day 2 of 4, the fire alarm rang, firefighters responded, and hotel staff stood around in the lobby without a clue. Management's plan is to ask first responder firefighters what actions to take. We took stairwell from 6th floor and ended up in what appeared to be the employee locker room; employees were unable to assist because the fire alarm did not ring on the ground floor and they had no idea as to what to do.
Otherwise, the price versus quality equation for this property is out-of-balance. Compared to other Crowne Plaza properties in Europe and Asia, this was Hotel Six quality.
Walls are not sound insulated, there's no room safe to secure valuables, and the lack of adequate bathroom ventalation results, at times, in excessive condensation and malodorous conditions.

Posted byHotelStaff
2015 七月 20
Dear Valued Guest, Thank you for providing us with feedback about your recent stay at Crowne Plaza Washington National Airport. I would like to apologize for your experience with us. In the event of a fire alarm, we do take all of our orders from the trained professionals. In the event of this past fire alarm, the alarm was investigated and there was no emergency. I would also like to apologize that you did not find our accommodations to be at the standard you expected. We have an onsite Starbucks, fitness center, business center, seasonal pool, 2 restaurants, and a complimentary shuttle service to make our hotel stand out from the rest. The next time you visit the Washington D.C. area, please contact me directly for assistance with a reservation. Sincerely, Michelle Bloomer Guest Services Manager
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Great Rooms, Comfortable Beds and Great Service

By

2015 七月 03

club

Accommodating staff, great breakfast and convenient shuttle services. Lovely décor and was pleasantly surprised by the aromatherapy in guest rooms. Thoughtful... I usually have difficulty relaxing when traveling.

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Great service

By

2015 七月 03

club

Great service and place to stay............................................................

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