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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 602 reviews
93%
Recommend This Property

Ratings Breakdown

602reviews

  • 5 Stars
    396
  • 4 Stars
    142
  • 3 Stars
    32
  • 2 Stars
    19
  • 1 Stars
    13

Staff made me feel like family, A/C growled at night

By

03 February 2016

club

Staff was friendly and amazing.

Room was a little dated and the TVs are fuzzy, I didn't know analog signals were still in use in the US!

The hotel restaurant has excellent food, I recommend the beef stew, the burger, or any of the salads. Quality does come at a premium though; with a fountain beverage expect to pay $20 or more before tip.

I give it a solid 4-star review. The price merits it.

The staff gets a solid 5/5 though, every single person I had the pleasure of speaking with was genuinely kind.

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Great location

By

02 February 2016

club

Fair price, good deal for a weekend escape near DC. Walking distance to metro.

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Great staff, good bed, good location

By

01 February 2016

platinumelite

I've stayed at this hotel before and the price/quality is good.
The staff is always very nice.

The restaurant is more of a bar/pub and can be noisy. The menu is limited.

The hotel has a Starbuck's inside and a nice patio area to sit outside.

Overall, a good place to stay!

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Great hotel

By

01 February 2016

I was only in crystal city for a few days but the hotel was in the perfect location; room was clean; people were the best... service was great - except for the ac/heater issue.

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Great service and staff

By

01 February 2016

club

Enjoyed the property during non-working hours. Restaurant and bar staff was very attentive and helpful despite the fact that most of them had been stuck there over the weekend due to snowfall closing the roads around the hotel..

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Convenient for my work

By

31 January 2016

Very clean facility and friendly staff. When I have business in this part of DC, this is my first choice of hotel.

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Great room.

By

29 January 2016

club

While I was only there for one night and arrived late in the evening, I was very impressed with the king size bed and the room in general.

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Great place to stay

By

28 January 2016

Room was comfortable, staff is ah-mazing. Had some confusion over what the complementary breakfast was. Ended up paying nearly $15 for the standard buffet fare: eggs, sausage, bacon, pastries.

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Very Accommodating Staff-Convenient Location

By

26 January 2016

platinumelite

Chose this Crowne Plaza to stay while attending a nearby conference. The staff (at least all I encountered) were extremely friendly and available to meet most any reasonable request.
My only "criticism" would be that the bathroom was tiny !

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Acceptable hotel

By

25 January 2016

platinumelite

There seems to be a change in the staff and hotel policy. The reception staff attitude is fair and hotel eliminated the complimentary breakfast for gold and platinum members. I think at this point, there are better values elsewhere.

Posted byHotelStaff
29 January 2016
Dear Guest, Thank you for sharing your feedback on your recent stay with us. I am disheartened to hear that we fell below expectations during your stay. Please do not hesitate to reach out to me at Dalva.hunzicker@bfsaul.com next time you are in town. Best regards, Dalva Hunzicker, Front Office Manager
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Adjustable heat

By

25 January 2016

I enjoyed being able to adjust the heat in my room.

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outstanding

By

20 January 2016

club

most wonderful stay and very convenient to dc. great guess services

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