Rated 3.4 out of 5 by 252
Rated 2.0 out of 5.0 by James614 Unclean room and no follow through
checked in for a holiday stay only to find the room assigned was being used as a storage closet for shower curtains. When a new room was assigned, it was on the interstate side of the building and very noisey, Went back to original room and moved all the shower curtains out of the room only to find out later that the cold water side of the sink did not work. Follow up with managment had no results. I did use points for the stay however that should not matter and should have been refunded due to the room(s) issues but not a word from managment. As a platinum member of IHG was very disappointed and ruined the get away from the kids for the night. The one bright spot was the restaurant staff who did a great job preparing a to go breakfast to be eaten in the room.
04 December 2013
Rated 5.0 out of 5.0 by Jamie0604 Great Stay
Our family stayed at the Crown Plaza over Thanksgiving. The hotel is beautiful and the staff was great. We got a great internet rate. It was worth the money. I would recommend the hotel to other people.
03 December 2013
Rated 4.0 out of 5.0 by GJBTraveler Comfortable accommodations and convenient to the office park
I stayed at the Crowne Plaza Ravinia for eleven nights so I can provide some perspective for a long term stay and what the facilities were like. I was in room 545, which was a very comfortable size, very quiet, and had a nice view of the adjoining park. The hotel is extremely convenient to the adjacent office complex, a quick 5 minute walk through the beautiful park. The staff was extremely welcoming, friendly and accommodating.
THE HOTEL ROOM: two double beds, which is fine if you are traveling alone, with a spacious layout with a couch, mini fridge and microwave (not all rooms have this). The bed was extremely comfortable, clean crisp sheets, thirsty towels, locking safe. The bathroom counter tops were marble, but the counter area was a bit crowded with the coffee maker, and did not have a lot of room to store toiletries. Although very clean, the walls and carpet had some staining and appeared a bit dated. Internet was extremely slow and somewhat unreliable, which made it difficult to work at night from your room, and caused me a bit of personal frustration. I may have lucked out and had a larger size room, which was nice and clean, because some of the the colleagues that I was traveling with had smaller rooms, no couch, fridge or microwave.
THE LOBBY: beautiful, tropical decor, with comfortable areas to sit in and hang out in, and meet in a group. There is a great lounge area and bar/casual restaurant.
DINING: we had breakfast at the hotel. The buffet was provided with my room rate, and would normally cost about $10.00. Lots of fresh fruit, cereal, eggs, sausage, bacon, and other assorted hot items: overall, pretty good. The wait staff was very attentive and friendly, and went out of their way to ensure that we had a positive dining experience. For the evenings, we sometimes dined in "Mix" which is the bar/lounge area. The food ranges from burgers,salads, sandwiches; with several dinner choices. Overall, pretty good and convenient. Some of the options were a bit salty or too saucy. It was hard to find low-carb options on the menu. Price ranges from $10 - $25. There is also a fancy restaurant onsite called the Grotto, but I never ate there.
OTHER HOTEL AMENITIES: the gym was a pretty good size, with treadmills, elliptical and weights. Very clean, towels were provided. There is a pool, but I never used it. Right outside is a fantastic patio area adjoining the park, which has lots of nice walking paths through the lush woods. The computers at the business center were not working, so I was unable to print a document that I needed for my meeting.
PROXIMITY TO SERVICES OUTSIDE THE HOTEL: the office park is a convenient 5 minute minute walk from the hotel. Starbucks is around the corner. There is a huge Mall across the street with many dining options such as Cheesecake Factory, Maggiano's Little Italy, Goldfish sea food restaurant, and the Mall food court. There is free shuttle service to anywhere within 2 miles of the hotel. The Marta train stop is within a mile. Downtown Atlanta is far from the hotel, a $35 cab ride from the hotel (or more during rush hour).
With the exception of the slow internet, my 11 day stay was comfortable. I appreciated the convenience to the office park. The staff, especially the food servers and front desk, were friendly and went out of their way to be accommodating. I would recommend this hotel if you have business at the office park on Ravinia Drive or within the hotel.
27 November 2013
Rated 5.0 out of 5.0 by Flyby16 Great experience!
Everything we expected it to be, at a great price. If I changed anything it would be the parking garage.......a little creepy.
20 November 2013
Rated 4.0 out of 5.0 by WeddingGuest54 Atlanta Wedding
We stayed at this hotel for a friends weddings and she chose the hotel for her stay so everyone ended up staying there as well. The BEST decision we made. Great hotel, beautiful atmosphere, and near everything.
20 November 2013
Rated 2.0 out of 5.0 by StillHadAGreatTime Nice, but confused staff
We attended for a wedding.
When we drove up for valet parking, we asked for a bell cart and the valet nodded, but did nothing other than write down our license plate number. We unloaded all of our own bags and looked for a bell hop but none were to be found. My boyfriend finally went inside the hotel and got a cart himself. Nobody came to open the doors for him while pushing a cart so I also had to run up to the hotel to get the cart outside. When I looked back, there was actually a bellhop inside holding his arms up in exasperation at the valet... but he still didn't come outside to help us. We loaded it ourselves and took it up to the room. We later learned there was free self-parking in an underground garage, anyway.
Weird, but not egregious.
A manager checked us in, which was no problem, and he helped me reserve rooms of my friends near ours, which was nice and convenient.
The bride and groom had gift bags for us at the front desk; we didn't receive one when we checked in, and the mother of the groom emailed us to remind us to get them.
When we went to the front desk, we asked for the gift bag by the bride and grooms' names, and were told those bags were never dropped off and the bags behind the desk were for "the other wedding." Okay, fair enough.
We went to the bar area to have some drinks and appetizers. We had to go to the bar to order, which was okay, but when we approached the bar, the bartender said he'd "be right back" and disappeared for 15 minutes. Service was good once he finally came back.
We went back upstairs to prepare for the rehearsal dinner, to which the groom's family had hired a shuttle bus to take us to. When we tried to get on the bus, we were told it was for "the other wedding." Turns out it WAS for our wedding. Also, there wasn't "another wedding" in the hotel. We caught the next one and still made it, no problem, but the confusion was paramount.
Most of the wedding party took the hotel shuttle to the rehearsal dinner, therefore also wanted to take it back. We called for the shuttle to come get everyone, and it took a solid 20 minutes to arrive. Reasonable enough. We also took the shuttle to a nearby liquor store, and the driver was awesome enough to wait outside while we grabbed some celebratory libations. I tipped him $20, he was the best service of the weekend!
The next day we asked the front desk again and got our goodie bag, apparently the bride had to have it out with the hotel management about it.
We drove ourselves to a brunch place, Egg Harbor, 3.1 miles from the hotel. One of our party was a groomsman and had to get back earlier, so he called the hotel shuttle, who said it was "too far" to come get him, so he had to take a cab. That was a bummer, since the shuttle radius is 2 miles. That was our fault for not googling it correctly.
The wedding reception was at the hotel in one of the ballrooms. Bar service was very slow, but I think that was intentional to curb the first round rush of drinks on an open bar. I waited 30 minutes for my first cocktail; however, after everyone had had their first round, the lines diminished in the main ballroom and drinks were easily acquired from the two barstaff.
The reception event was quite impressive. The reception dinner (filet) was excellent. Five stars for the hotel catering! Deluxe coffee bar was really amazing. Everything flowed smoothly and was well orchestrated.
Overall, good stay, wonderfully reasonable price, and a great reception event. First day was an awkward start, but not one hotel employee was ever rude, just seemingly uninformed about the wedding events.
20 November 2013
Rated 3.0 out of 5.0 by MSgirl7894 Stale, smelly rooms and no typical "standard" amenities.
I stayed here for a class in one of the Ravinia buildings. The grounds behind the hotel are beautiful but they do not make up for the stale, smelly rooms with no refrigerators and no continental breakfast.
18 November 2013
Rated 4.0 out of 5.0 by Kvjburns Needs a renovation
Finishes are very worn. Fitness equipment is always broken each visit.
17 November 2013